Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Innovation Resistance, Satisfaction and Performance: Case of Robotic Process Automation

혁신저항, 만족 및 도입 성과에 대한 연구: 로보틱 프로세스 자동화 사례

  • Yoon, Sungchul (Graduate School of Information, Yonsei University) ;
  • Roh, Jonggeuk (Management of Technology, Yonsei University) ;
  • Lee, Jungwoo (Graduate School of Information, Yonsei University)
  • 윤성철 (연세대학교 정보대학원) ;
  • 노종극 (연세대학교 기술경영학 협동과정) ;
  • 이정우 (연세대학교 정보대학원)
  • Received : 2021.01.06
  • Accepted : 2021.07.20
  • Published : 2021.07.28
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Abstract

Many organizations are applying robotic process automation (RPA) to automate repetitive and rule based tasks to enhance the accuracy and efficiency of works. Some members are willing to join the projects hoping to eliminate annoying and meaningless tasks, but others are resisting this innovation fearing that they may lose their jobs. In this study, both positive and negative antecedents are posited to influence the performance in adopting RPA. The effects of relative advantage, compatibility, change management effect, innovation resistance and satisfaction, conclusively to performance improvement were examined via a survey of 109 employees involved in the 11 RPA projects in a manufacturing company, and the structural equation model analysis. The research considering the consumer characteristics of the innovation resistance model can be followed for the development of individualized change management strategy.

많은 조직들은 직원들의 반복적이고 규칙적인 작업들의 자동화로 업무의 정확도와 효율성을 개선하기 위해 로보틱프로세스자동화(RPA)를 도입하고 있다. 일부 직원들은 귀찮고 무의미한 업무를 피하기 위해 RPA 도입에 적극적으로 참여하지만, 일부는 실직을 두려워하여 혁신에 저항하는 모습을 나타내고 있다. 본 연구는 RPA 도입시 긍정적, 부정적 선행 요인들이 조직 성과에 영향을 미치는 것으로 상정되었다. 상대적 이점, 적합성, 변화관리효과, 혁신저항, 만족도가 최종적으로 도입 성과에 미치는 효과를 한 제조사의 11개 RPA 프로젝트에 참여한 109명 직원 대상 설문과 구조 방정식 모형 분석을 통해 검증하였다. 개인별 구체적인 변화관리 전략을 위해, 혁신저항 모형의 소비자 특성을 고려한 연구가 후속으로 진행될 수 있을 것이다.

Keywords

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