Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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The Mediating Effect of the Organizational Commitment between the Coworker Relations and the Burnout of the Professionals in Community Rehabilitation Facilities

장애인지역사회재활시설 종사자의 동료관계와 소진의 관계에서 조직헌신의 매개효과

  • 이병록 (건양대학교 사회복지학과)
  • Received : 2021.03.23
  • Accepted : 2021.06.20
  • Published : 2021.06.28
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Abstract

The research purpose is analyzing the relationship between the coworker relations and the burnout of professionals in community rehabilitation facilities for the disabled. And this study verifies the mediating effect of organizational commitment between the two variables. We conducted a survey of professionals working in 14 facilities of Daejeon and Chungnam area, and the 352 data were utilized for analysis. The analysis results are as follows. 1) The coworker relations of professionals influenced the burnout negatively and the organizational commitment positively. 2) In addition, the mediating effect of organizational commitment was testified between the coworker relations and the burnout. Based on these research findings, several measures were suggested to reduce the professionals' burnout.

본 연구는 장애인지역사회재활시설 종사자들을 대상으로 동료관계가 소진에 미치는 영향에서 조직헌신의 매개효과를 검증하였다. 대전과 충남의 14개소 장애인지역사회재활시설에서 종사하는 직원 352명의 설문지를 분석하였다. SPSS 18.0 및 Amos 18.0을 활용하여 기술통계와 빈도분석, 신뢰도와 상관관계, 그리고 확인적 요인분석과 Bootstrap 검정 등을 사용했다. 종사자들의 동료관계가 소진에 부적 방향으로 유의하게 영향을 미쳤고 그 관계에서 조직헌신의 매개효과가 검증되었다. 분석결과를 기초로 장애인지역사회재활시설 종사자들의 소진을 감소시킬 방법들을 제안하면 다음과 같다. 첫째, 종사자들의 동료관계를 개선시키기 위해 대인관계증진 교육, 동료관계에서 발생하는 스트레스를 관리할 슈퍼비전 체계, 동료관계를 개선시키는 의사소통 프로그램 등이 필요하다. 둘째, 종사자들의 조직헌신도를 높이기 위해 임파워먼트 향상을 위한 자조모임의 활성화, 감정노동의 적절한 관리, 업무수행과 상황대처 능력을 향상 시킬 수 있는 전문적인 보수교육 등이 필요하다.

Keywords

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