Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effects of Job Characteristics on Turnover Intention of Service Industry Employees in China Focused on the Mediating Effects Self-Efficacy

중국 서비스 구성원의 직무특성이 이직의도에 미치는 영향: 자기효능감의 매개효과를 중심으로

  • Huang, LanJun (Dept. of Business Administration, Honam University) ;
  • Jin, Chunhua (Dept. of Business Administration, Honam University)
  • Received : 2021.03.25
  • Accepted : 2021.06.20
  • Published : 2021.06.28
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Abstract

This research emphasized that the importance of key elements of job characteristics such as technical diversity, task identity, task importance, autonomy, and feedback. Moreover, it focused on verifying the effects of these five elements on turnover intention through Self-Efficacy. To verify this, an empirical analysis was conducted on employees of the service industry in China. Through empirical analysis, it was found that all five elements of job characteristics improve Self-Efficacy. Furthermore, Self-Efficacy was found to degrade the level of turnover intention. Furthermore, it has been verified that self-efficacy has a fully mediated effect in the relationship between the two elements(technical diversity, autonomy) of job characteristics and turnover intention. Through this research, it was revealed which elements of job characteristics had the greatest influence on self-efficacy. Finally, based on this research, we presented useful implications in human resource management to practitioners of Chinese service companies and Korean service companies seeking to enter China and future research directions were discussed.

본 연구에서는 직무특성의 핵심요소인 기술다양성, 과업정체성, 직무중요성, 자율성, 피드백에 초점을 맞춰 그 중요성을 강조하였다. 그리고 직무특성의 핵심요소들이 이직의도에 미치는 영향에서 자기효능감의 매개효과를 검증하는데 초점을 두었다. 이를 검증하기 위해 중국의 서비스업에 근무하는 종업원을 대상으로 설문조사를 실시하여 실증분석을 진행하였으며, 연구결과 직무특성의 하위요인들인 기술다양성, 과업정체성, 직무중요성, 자율성, 피드백은 모두 자기효능감을 향상시키는 것으로 밝혀졌다. 또한 자기효능감은 이직의도를 저하시키는 요소로 볼 수 있다는 것을 검증하였다. 더 나아가 자기효능감은 기술다양성, 자율성과 이직의도 간의 관계에서 완전 매개효과를 가진다는 것이 검증되었다. 이와 같은 연구결과들을 통해 직무특성의 하위요인 중에서 자기효능감에 가장 큰 영향을 미치는 요소가 무엇인지를 밝혔다. 마지막으로 본 연구결과를 바탕으로 중국 서비스업 기업과 중국에 진출하고자 하는 한국 서비스업 기업의 실무자에게 인적자원관리 측면에서 유용한 시사점을 제시하고 향후 관련 연구에 대해 논의하였다.

Keywords

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