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http://dx.doi.org/10.14400/JDC.2021.19.6.047

The Effects of Job Characteristics on Turnover Intention of Service Industry Employees in China Focused on the Mediating Effects Self-Efficacy  

Huang, LanJun (Dept. of Business Administration, Honam University)
Jin, Chunhua (Dept. of Business Administration, Honam University)
Publication Information
Journal of Digital Convergence / v.19, no.6, 2021 , pp. 47-52 More about this Journal
Abstract
This research emphasized that the importance of key elements of job characteristics such as technical diversity, task identity, task importance, autonomy, and feedback. Moreover, it focused on verifying the effects of these five elements on turnover intention through Self-Efficacy. To verify this, an empirical analysis was conducted on employees of the service industry in China. Through empirical analysis, it was found that all five elements of job characteristics improve Self-Efficacy. Furthermore, Self-Efficacy was found to degrade the level of turnover intention. Furthermore, it has been verified that self-efficacy has a fully mediated effect in the relationship between the two elements(technical diversity, autonomy) of job characteristics and turnover intention. Through this research, it was revealed which elements of job characteristics had the greatest influence on self-efficacy. Finally, based on this research, we presented useful implications in human resource management to practitioners of Chinese service companies and Korean service companies seeking to enter China and future research directions were discussed.
Keywords
Job Characteristics; Turnover Intention; Self-Efficacy; Technical diversity; Autonomy;
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Times Cited By KSCI : 1  (Citation Analysis)
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