디지털융복합연구 (Journal of Digital Convergence)

  • 제19권3호
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  • Pages.137-149
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  • 2021
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  • 2713-6434(pISSN)
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  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
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지방공기업의 절차적 공정성이 조직시민행동에 미치는 영향: 내재적 동기부여의 매개역할

The Effects of Procedural Justice on Organizational Citizenship Behavior in Local Public Enterprises: The Mediating Role of Intrinsic Motivation

  • 윤석범 (중앙대학교 일반대학원 창업학과) ;
  • 이종건 (중앙대학교 경영학부) ;
  • 서영표 (중앙대학교 일반대학원 창업학과)
  • 투고 : 2020.10.06
  • 심사 : 2021.03.20
  • 발행 : 2021.03.28
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초록

본 연구는 지방공기업을 대상으로 절차적 공정성이 개인 및 조직 차원의 조직시민행동에 미치는 영향과 이러한 관계에 있어서 내재적 동기부여의 매개역할을 분석하였다. 본 연구는 PLS를 기반으로 한 구조방정식 모형을 통해 설정한 가설을 검증하였다. 연구자료는 지방공기업에 근무하는 269명의 직원을 대상으로 설문지법을 통해 수집되었다. 연구결과를 살펴보면, 절차적 공정성은 내재적 동기부여, 개인차원 조직시민행동(OCBI), 조직차원 조직시민행동(OCBO)에 긍정적인 영향을 미치며, 내재적 동기부여는 OCBI와 OCBO에 긍정적인 영향을 미치는 것으로 나타났다. 그리고 내재적 동기부여는 절차적 공정성-OCBI 관계와 절차적 공정성-OCBO 관계 각각에서 부분매개 효과가 있는 것으로 밝혀졌다. 마지막으로, 본 연구는 조직에서 절차적 공정성의 향상을 통해 구성원들이 자발적인 조직시민행동을 유도할 수 있도록 내재적 동기부여를 활성화할 필요가 있다는 실무적 시사점을 제시하였다.

This study examined the effects of procedural justice on two facets of OCB (OCBI and OCBO) in local public enterprises and the mediating role of intrinsic motivation in these relationships. We verified the hypothesis established by a structural equation model based on PLS. The research data were collected through a survey of 269 employees working for local public enterprises. Research has shown that procedural fairness has a positive effect on intrinsic motivation, organizational citizenship behavior directed at individuals (OCBI), and organizational citizenship behavior directed at the organization (OCBO), while intrinsic motivation has a positive effect on OCBI and OCBO. In addition, intrinsic motivation has been found to have a partial mediating effect in the procedural justice-OCBI relationship and the procedural justice-OCBO relationship respectively. Finally, we present theoretical and practical implications that organizations need to activate intrinsic motivation so that members can induce voluntary organizational civic action through improved procedural fairness.

키워드

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