Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Effect of Acceptance of Digital Innovation on Business Performance of Financial Institution Workers

금융기관 종사자들의 디지털 혁신에 대한 수용이 업무성과에 미치는 영향 연구

  • Park, Mijeong (National Agricultural Cooperative Federation) ;
  • Choi, Seungil (Dept. of Industrial & Systems Engineering, Kongju National University)
  • Received : 2020.11.02
  • Accepted : 2021.02.05
  • Published : 2021.02.28
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Abstract

Recently, the financial industry has seen a dramatic change due to the development of innovative technologies such as FinTech, but there is a lack of research on the digital level of financial institution workers. This study analyzes factors that affect the willingness of financial institution workers to accept digital innovation and to examine the relationship between acceptance intention and business performance. Based on the theoretical basis of UTAUT, independent variables were divided into internal expectations, external influences, facilitation conditions, and employment risks. Survey data of 100 bankers at N bank were analyzed using SPSS and AMOS 18. Studies have shown that internal expectations and external influences have positive effects on the acceptance intention of financial institution workers, and that facilitation conditions, employment risks do not. This study found a significant relationship between acceptance intention and business performance and confirming that acceptance intention has a direct and indirect impact on business performance. Study findings could be a reference to enhancing the willingness to accept digital innovation technologies and developing ways to improve business performance by validating factors that affect the willingness of financial institution workers to accept digital innovation.

최근 금융 산업은 핀테크 등 혁신적인 기술 발전으로 전통적인 금융서비스 패턴이 급격히 바뀌고 있으나, 금융기관 종사자들의 디지털 체감수준에 대한 연구는 부족하다. 이에 본 연구는 금융기관 종사자가 디지털 혁신기술에 대한 수용 의도에 영향을 미치는 요인이 무엇인지 분석하고 수용 의도와 업무성과 간의 관계를 살펴보고자 하였다. 통합기술 수용이론(UTAUT)의 이론적 근거를 바탕으로 독립변수를 내적 기대, 외적 영향, 촉진 조건, 고용 위험으로 나누고, N은행에 근무하는 100명의 은행원을 대상으로 설문 자료를 수집하여 SPSS 와 AMOS 18을 이용해 분석하였다. 연구 결과 내적 기대와 외적 영향은 금융기관 종사자의 수용 의도에 정(+)의 영향을 미치며, 촉진 조건, 고용 위험은 영향을 미치지 않는다. 디지털 혁신기술에 대한 수용 의도와 업무성과 간에는 유의한 관계가 있는 것으로 나타나 수용 의도가 업무성과에 직·간접적 영향을 미친다는 것을 확인하였다. 본 연구결과는 디지털 혁신기술에 대한 금융기관 종사자의 수용 의도에 영향을 미치는 요인들을 검증함으로써, 종사자의 수용 의도를 높이고 업무성과 향상방안을 마련하는데 참고가 될 수 있을 것이다.

Keywords

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