Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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The Effect of Dental Hygienist Prosthetic Medical Service on Dental Satisfaction and Dental Loyalty

치과위생사의 보철 의료서비스가 치과 만족 및 애호도에 미치는 영향

  • Received : 2020.11.02
  • Accepted : 2021.01.08
  • Published : 2021.01.31
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Abstract

This study was conducted to clarify the role and importance of dental hygienists in improving patient satisfaction in dental medical institutions, and to improve the social position, working conditions, and environment of dental hygienists. This study evaluated the impact of dental hygienists on dental satisfaction, revisits, and doctor recommendations for patients who had received prosthodontic treatment at dentistry in the last 10 years. This study analyzed the data from 166 survey questionnaires from June 1, to July 2, 2020. For data analysis, the SPSS Ver 23.0 program was used to calculate frequency and percentage, mean and standard deviation of the variables, Pearson correlation analysis, and multiple regression analysis. As a result, the average quality of medical services provided by dental hygienists among prosthetics was 4.05, the average dental satisfaction was 4.27, the average revisit was 3.97, and the average recommendation was 4.01. As a result of Pearson's correlation analysis, there was a significant positive correlation between each variable (P<0.01). As a result of multiple regression analysis, the level of knowledge appeared as a factor affecting dental satisfaction (P<0.05). The factors influencing both the revisits and the intention to recommend were the level of knowledge and the level of education (P<0.05).

본 연구는 치과의료기관에서 환자만족도 증진을 위한 치과위생사의 역할과 중요성을 규명하고, 치과위생사의 사회적 위치와 근무조건 및 환경을 개선하고자 시행되었다. 최근 10년 이내에 치과에서 보철치료를 받은 경험이 있는 자를 대상으로 치과위생사의 보철 의료서비스에 따른 치과 만족 및 재이용 의사, 권유 의사에 미치는 영향을 연구하고자 한다. 2020년 6월 1일부터 7월 2일까지 설문지를 배포하여 수집한 166부를 분석하였다. 자료 분석은 SPSS Ver 23.0 program을 이용하여 빈도와 백분율, 평균과 표준편차, Pearson 상관분석, 다중 회귀분석을 시행하였다. 그 결과, 보철치료 중 치과위생사가 제공하는 의료서비스의 질은 평균 4.05이며, 치과만족도 평균 4.27, 재이용 의사 평균 3.97, 권유의사 평균 4.01로 나타났다. 상관분석 결과, 각 요인 간의 유의한 양의 상관관계를 나타냈으며(P<0.01), 다중회귀분석 결과, 치과 만족에 영향을 미치는 요인으로 지식수준으로 나타났다(P<0.05). 재이용 의사에 영향을 미치는 요인으로 지식수준, 교육정도로 나타났으며, 권유 의사에 미치는 요인으로 지식수준과 교육정도로 나타났다(P<0.05).

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