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http://dx.doi.org/10.5762/KAIS.2021.22.1.713

The Effect of Dental Hygienist Prosthetic Medical Service on Dental Satisfaction and Dental Loyalty  

Song, Kwui-Sook (Dept. of Dental Hygiene, Hyejeon College)
Ryu, Da-Young (Dept. of Dental Hygiene, Hyejeon College)
Lee, Su-Jung (Dept. of Dental Hygiene, Hyejeon College)
Publication Information
Journal of the Korea Academia-Industrial cooperation Society / v.22, no.1, 2021 , pp. 713-718 More about this Journal
Abstract
This study was conducted to clarify the role and importance of dental hygienists in improving patient satisfaction in dental medical institutions, and to improve the social position, working conditions, and environment of dental hygienists. This study evaluated the impact of dental hygienists on dental satisfaction, revisits, and doctor recommendations for patients who had received prosthodontic treatment at dentistry in the last 10 years. This study analyzed the data from 166 survey questionnaires from June 1, to July 2, 2020. For data analysis, the SPSS Ver 23.0 program was used to calculate frequency and percentage, mean and standard deviation of the variables, Pearson correlation analysis, and multiple regression analysis. As a result, the average quality of medical services provided by dental hygienists among prosthetics was 4.05, the average dental satisfaction was 4.27, the average revisit was 3.97, and the average recommendation was 4.01. As a result of Pearson's correlation analysis, there was a significant positive correlation between each variable (P<0.01). As a result of multiple regression analysis, the level of knowledge appeared as a factor affecting dental satisfaction (P<0.05). The factors influencing both the revisits and the intention to recommend were the level of knowledge and the level of education (P<0.05).
Keywords
Dental Hygienist; Prosthetic Treatment Service; Dental Satisfaction; Dental Reuse; Dental Recommended;
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