Journal of Industrial Convergence (산업융합연구)

DAEHAN Society of Industrial Management (대한산업경영학회)
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Analyses of Types of Conflict Perceived by Teachers and Coping Methods

교사들이 인식하는 갈등 유형과 대응 방법 분석

  • Kim, Jin Cheol (National Education Training Institute, Ministry of Education) ;
  • Yoon, So Hee (College of Basic and General Education, Dongshin University)
  • 김진철 (교육부 중앙교육연수원) ;
  • 윤소희 (동신대학교 기초교양대학)
  • Received : 2020.11.20
  • Accepted : 2021.02.20
  • Published : 2021.02.28
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Abstract

This study aims to implement analyses of types of conflict perceived by teachers and coping methods. Researchers analyzed 561 survey responses of elementary and secondary teachers using independent t-test and ANOVA. Results are as follows. First, regarding perception of teacher conflict, there were statistically significant mean differences by teacher role, status, and location for conflict toward colleague, parents, and policy, by teacher role and status for conflict toward students, by location for conflict toward administrators, and by teacher role and location for conflict toward staff. Second, in regard to coping methods, gender and teacher status in coping methods for students and gender and teacher role in coping methods for policy showed different aspects in the number of responses. Researchers suggested principals' understanding organizational conflict and enhancing conflict management skills and teachers' discussing strategies for conflict resolution.

본 연구는 교사들이 인식하는 갈등 유형과 대응 방법을 분석하기 위해 실시되었다. 연구를 위해 초·중등 교사 561명의 설문 결과를 독립표본 t-검증과 일원변량분석을 통해 분석하였다. 연구결과는 다음과 같다. 첫째, 동료교사, 학부모, 교육정책에 대한 갈등과 관련하여 담임 여부, 전입 여부, 근무 지역에 따라, 학생과의 갈등과 관련하여 담임 여부와 전입 여부에 따라, 관리자와의 갈등과 관련하여 근무 지역에 따라, 행정직원과의 갈등과 관련하여 담임 여부와 근무 지역에 따라 평균 차이가 있었으며, 이는 통계적으로 유의미한 수준이었다. 둘째, 학생 갈등 대응과 관련하여 성별과 전입 여부에 대한 응답의 차이가, 교육정책 갈등 대응과 관련하여 성별과 담임 여부에 대한 응답의 차이가 통계적으로 유의미한 것으로 나타났다. 연구 결과를 토대로 학교장의 조직 갈등 이해와 관리 역량 제고, 갈등 해소를 위한 교사들의 전략 학습이라는 시사점을 제시하였다.

Keywords

Acknowledgement

The manuscript is a revised version of the research paper in Sejong City Office of Education.

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