Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Convergence Study about the Relationship among Emotional Dissonance, Depression and Anxiety in Care Service Workers -Focused on the Moderating Effects of Emotional Intelligence-

돌봄 종사자들의 감정부조화와 우울 및 불안 간의 관계에 대한 융합연구 -정서지능의 조절효과를 중심으로-

  • Lee, Jung-Min (Korea Foundation of Industrial Health Care and Welfare) ;
  • Hong, Min-Hee (Department of Dental Hygiene, Division of Health, Baekseok University) ;
  • Jang, Ki-Won (Korea Foundation of Industrial Health Care and Welfare)
  • 이정민 (한국산업의료복지연구원) ;
  • 홍민희 (백석대학교 보건학부 치위생학과) ;
  • 장기원 (한국산업의료복지연구원)
  • Received : 2020.12.07
  • Accepted : 2021.01.20
  • Published : 2021.01.28
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Abstract

The purpose of this study was to investigate the relationships among emotional dissonance, depression and anxiety, and to examine the moderating effects of emotional intelligence on the relationships between emotional dissonance and both depression and anxiety in care service workers. For this study, a sample of 142 care service workers completed the questionnaires: Emotional Dissonance Scale, Patient Health Questionnaire-9, and Generalized Anxiety Disorder-7. This data was analyzed by SPSS 25.0 program. The results of the analysis showed that emotional dissonance and others' emotion appraisal had a significant effect on depression and anxiety. The results also verified the moderating effects of others' emotion appraisal on the relationship between emotional dissonance and depression. Finally, on the basis of the results, we proposed and discussed interventions on emotional labor and mental health issues of care service workers.

본 연구의 목적은 돌봄 종사자의 감정부조화와 우울, 불안 간의 관계를 조사하고, 감정부조화와 우울 및 불안 간의 관계에서 정서지능의 조절효과를 알아보는 것이다. 이를 위하여 돌봄 종사자 142명을 대상으로 감정부조화 평가척도, 정서지능 척도, PHQ-9, GAD-7을 실시하였다. 수집된 자료는 SPSS 25.0 프로그램으로 분석하였다. 분석 결과, 감정부조화와 타인 정서인식이 우울 및 불안에 유의한 영향을 미치는 것으로 나타났다. 또한, 감정부조화와 우울 간의 관계에서 타인 정서인식의 조절효과가 나타났다. 마지막으로, 이러한 결과를 바탕으로 돌봄 종사자의 감정노동 및 정신 건강 문제에 대한 개입 방안을 제안하고 논의하였다.

Keywords

Acknowledgement

This study was conducted with the support of the korea foundation of industrial health care and welfare.

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