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http://dx.doi.org/10.15207/JKCS.2021.12.1.341

Convergence Study about the Relationship among Emotional Dissonance, Depression and Anxiety in Care Service Workers -Focused on the Moderating Effects of Emotional Intelligence-  

Lee, Jung-Min (Korea Foundation of Industrial Health Care and Welfare)
Hong, Min-Hee (Department of Dental Hygiene, Division of Health, Baekseok University)
Jang, Ki-Won (Korea Foundation of Industrial Health Care and Welfare)
Publication Information
Journal of the Korea Convergence Society / v.12, no.1, 2021 , pp. 341-351 More about this Journal
Abstract
The purpose of this study was to investigate the relationships among emotional dissonance, depression and anxiety, and to examine the moderating effects of emotional intelligence on the relationships between emotional dissonance and both depression and anxiety in care service workers. For this study, a sample of 142 care service workers completed the questionnaires: Emotional Dissonance Scale, Patient Health Questionnaire-9, and Generalized Anxiety Disorder-7. This data was analyzed by SPSS 25.0 program. The results of the analysis showed that emotional dissonance and others' emotion appraisal had a significant effect on depression and anxiety. The results also verified the moderating effects of others' emotion appraisal on the relationship between emotional dissonance and depression. Finally, on the basis of the results, we proposed and discussed interventions on emotional labor and mental health issues of care service workers.
Keywords
Care Service Workers; Emotional Labor; Emotional Intelligence; Depression; Anxiety; Mental Health;
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