The Journal of Asian Finance, Economics and Business

Korea Distribution Science Association (한국유통과학회)
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Influences of Job Demands, Job Resources, Personal Resources, and Coworkers Support on Work Engagement and Creativity

  • TRUONG, Thuy Van Thi (Faculty of Business Administration, University of Finance - Marketing) ;
  • NGUYEN, Hoang Vinh (Department of Academic Affairs, University of Finance - Marketing) ;
  • PHAN, My Ca Thi (Department of Academic Affairs, University of Finance - Marketing)
  • Received : 2020.10.01
  • Accepted : 2020.12.14
  • Published : 2021.01.30
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Abstract

Employee engagement plays an important role in the development as well as the success of a company. The manner in which employees are committed to their work and be more innovative seems to drive people's curiosity. This study aims to analyze the impacts of job demands-resources, personal resources, and coworker support on work engagement. Also, whether there is a relationship between work engagement and creativity of employees is tested through this research. The data served for the research was collected in the context of Vietnamese small- and medium-sized enterprises (SMEs). The authors used structural equation modeling (SEM) (software Smart PLS), to test the proposed hypotheses by using the data of 602 employees. Results of the study point out that proposed antecedents influence work engagement and creativity. Such findings have shed light on both theory and practice implications. In theory, it supports the social exchange theory and the job demands and resources model. In practice, leaders should assist subordinates in various aspects and build and promote a corporate culture where employees help others with great enthusiasm to increase the level of work engagement and spirit of innovation of employees.

Keywords

1. Introduction

Work performance as well as employee engagement with the company is considered to be affected by one of the very important factors - work engagement. Numerous researches on this factor have been conducted to study the prefixes affecting it. Dai et al. (2019) worked together to study how work engagement can be influenced by resilience. More and more research regarding work engagement had been conducted. social capital (Strömgren et al., 2016); the impact of the quality of work (Kanten & Sadullah, 2012); the effect of 2 prefixes: co-worker and supervisor support (Poulsen et al., 2016). Besides, how work engagement relates to other suffixes has also raised researchers’ concerns. Chaudhary and Akhouri (2016) studied the effects of work engagement on creativity. Öge et al. (2018) studied the effects of work engagement on two suffixes: workplace loneliness and familywork conflict. In the same year, another researcher, Cheng et al. (2018) studied the impact of work engagement on service behavior. Thus, it can be seen that work engagement is an attractive factor, appealing to many researchers. However, in the era of technological revolution 4.0, it would be a mistake not to mention the employees’ creativity- the factor that is of great importance to organizational success. It is essential to understand that the more innovative employees are, the more responsive the companies are to market’s needs. Based on these aforementioned reasons, this study aims to analyze the influences of job demands-resources, personal resources, coworker support on work engagement and creativity.

2. Literature Review

2.1. Theoretical Framework

2.1.1. Social Exchange Theory

Since the 1950s, social exchange theory was built as a psychological theory and it served well explanation for human’s economic activities. At first sight, this theory was used for the clarification of human behaviors (Homans, 1958), then organizational behaviors (Blau, 1964; Emerson, 1962). According to this theory, when people work in a group, they accept the rule of reciprocity (Cropanzano & Mitchell, 2005). As a result, other behaviors are attributed to their behaviors (Cropanzano & Mitchell, 2005). If one person provides a benefit, the receiver will think that he/she needs to offer a benefit too. The benefit may be originated from social benefit (such as emotion, social impact) or economic benefit (money, goods, information) (Muthusamy & White, 2005). As a result, employees’ mindset toward the organization would be more positive. It would come as no surprise that the level of employees’ commitment will be increased as long as they have the perceptions that their contributions are well-recognized and the organizations take care them.

2.1.2. Job Demands – Resources (JD-R) Model

According to this model, a job always has two sides: a positive side and a negative side (Demerouti et al., 2001). On the one hand, the requirements of the job (workload, time pressure) cause some troubles such as exhaustion. On the other hand, employees take advantage of job resources. Invaluable resources may be autonomy, performance feedback, role clarity, participative decision-making, supervisory support, supportive work environment (Bakker & Demerouti, 2007).

2.2. The Conceptualization of Key Variables and Hypotheses

2.2.1. Job Resources

Bakker and Demerouti (2008) and Bakker et al. (2007) constructed the job demands-resources model (JD-R model), The model puts working conditions into two categories – job demands and job resources. Job demands are the physical or emotional stressors in your role. These include time pressures, a heavy workload, a stressful working environment, role ambiguity, emotional labor, and poor relationships (Bakker & Demerouti, 2008; Bakker et al., 2004, 2007). Job resources (job positives) are the physical, social, or organizational factors that help you achieve goals, and reduce stress. They include autonomy, strong work relationships, opportunities for advancement, coaching and mentoring, and learning and development (Demerouti et al., 2001).

According to the JD-R model, job resources are assumed to have motivational potential, which results in high performance through low cynicism and high engagement (Bakker & Demerouti, 2007). Since the job resources foster learning and personal growth (which are instrumental in achieving tasks), they may play both an extrinsic and an intrinsic motivational role. Depending on the definition, individuals who are committed to working are expected to express high levels of energy, to be enthusiastic about their work, and to be fully immersed in their job so that their time flies (Macey & Schneider, 2008; May et al., 2004).

H1: Job resources are positively related to work engagement.

2.2.2. Job Demands

Schaufeli and Bakker (2004) refer to job demands as those physical, psychological, social, or organizational aspects of the job that require sustained physical and psychological effort in parallel with the incurrence of certain physiological and psychological costs. Quantitative job demands can be expressed as the amount of work required and the available time frame, while qualitative workload involves employees’ affective reactions to their jobs. The acquisition of those demands requires high effort and relatively high cost which can elicit negative responses such as depression, anxiety, or burnout though those are not necessarily seen as negative. Work overload or high demands may also occur when one does not possess the necessary skills, abilities, and support to meet these demands. According to Schaufeli et al. (1993), the employee withdraws mentally when they make every effort to put up with the exhaustion arising from the fact that employees’ energy is worn out by job demands. When the employee withdraws mentally, his/her work engagement levels will decrease.

H2: Job demands are negatively related to work engagement.

2.2.3. Personal Resources

Personal resources are included and considered as important antecedents of work engagement of the JDR model in further development (Demerouti & Bakker, 2011). Personal resources refer to some aspects of the individuals which are often followed and associated with resilience and represent the personal perceptions of the ability to control and affect their environment (Demerouti & Bakker, 2011).

Personal resources have a direct positive effect on work engagement and creativity. For example, employees who are self-efficacy feel competent, confident, and motivated. As a result, they will expose a strong inclination of work engagement towards their work and eventually perform better (Sopiah et al., 2020; Nguyen et al., 2019). Personal resources will be built and influenced through job resources (e.g., support, autonomy), which in turn will have a direct favorable impact on work engagement and creativity. This process was observed in a study by Xanthopoulou et al. (2008), which showed that self-efficacy is strengthened with support enhancement which consequently increased work engagement. Therefore, we hypothesize a positive relationship between personal resources and work engagement.

H3: Personal resources have a positive effect on work engagement.

2.2.4. Coworker Support

Social support in the context of the working environment is defined as the social climate involving the relationship between supervisor and co-workers (Karasek & Theorell, 1990). It involves both socio-emotional and instrumental support. The first refers to the extent to which co-workers and supervisors are integrated in terms of social and emotional criteria, whereas the latter refers to the collaboration between co-workers and supervisors to carry out work tasks. Several studies have reported relationships between the perception of social support on work quality, professional performance, and job satisfaction of employees (Hamaideh, 2011; Kwak et al., 2010; Pohl & Galletta, 2016).

Generally, it is taken for granted that people who work in an organization context, help or receive assistance from colleagues and supervisors. Both co-worker and supervisor support are associated with high self-perceptions of job satisfaction and work-related rewards in Scottish radiation and medical oncology centers (Jones et al., 2013). The critical path to social support includes the creation of a culture wherein safe (i.e. confidential) and trustworthy relationships are no longer a problem to get concerns to be shared. In their study, Turner et al. (2011) pointed out that when employees have the perception of having low satisfaction with social support from supervisor or having poor team engagement, there stands a high chance that the staff well-being will be affected, including burnout and disengagement. Therefore, it can be concluded that:

H4: Coworker support has a positive effect on work engagement

2.2.5. Work Engagement

Work engagement has been considered as a crucial predictor of employee performance, attitudes, and behaviors (Karatepe & Oluglade, 2016). It has been defined as a positive, fulfilling, work-related state of mind characterized by absorption, dedication, and vigor ( Schaufeli et al., 2002). There is no point in separating oneself from work while having “Absorption”- which refers to happiness, full concentration, and obsession in one’s work whereby time flies fast (Salanova et al., 2005). The sense of significance, inspiration, enthusiasm, pride, and challenge at work can be defined as dedication (Salanova et al., 2005). Vigor

refers to the willingness to invest effort in one’s work, high levels of energy and mental resilience while working, and perseverance even in the face of obstacles (Salanova et al., 2005). Work engagement has gained a wide variety of research attention on account of its impact on various positive outcomes, such as organizational commitment, job satisfaction, job performance, contextual performance, turnover, and business unit performance (Christian et al., 2011; Karatepe, 2013; Leiter & Bakker, 2010; Lu, 2016).

As per the componential theory of creativity (Amabile, 1997), creative performance is out of the question without intrinsic motivation. As energetic and absorbed as they are, people are expected to come up with creativity in their performance at work. Engaged employees use their creative skills to perform excellently with enthusiasm (Demerouti & Cropanzano, 2010; Lee, 2018). Creativity is thought to be exposed through work engagement since engaged employees are not only willing to experience but they are also intrinsically motivated to pursue their goals (Demerouti & Cropanzano, 2010). Additionally, engaged employees often experience positive emotions which widen their momentary thought-action repertoire process and generate personal resources (Fredrickson, 2001). These positive emotions facilitate creative behavior by fostering the thirst for exploring and assimilating new information. Amabile et al. (2005) in a longitudinal diary study found that positive affect constitutes a positive relationship with creativity. Though work engagement has been suggested as an antecedent of creativity, it has received very little empirical attention in the literature. Only a few studies have been conducted in an attempt to test how work engagement and creativity are related. Bakker and Xanthopoulou (2013) in a study among school principals and teachers had reported a significant mediating influence of work engagement on job resources and creative relationships. Demerouti et al. (2015) found a positive linkage between work engagement and supervisor-rated creativity in a study among employees of various sectors in the Netherlands. Further, in a study among eldercare nurses in Japan, Toyama and Mauno (2017) demonstrated that work engagement mediates between the relationship of emotional intelligence and creativity. Based on the above arguments, we hypothesize a positive relationship between work engagement and creativity.

H5: Work engagement relates positively to employee creativity.

2.2.6. Creativity

To flourish and take the lead in this tough competition, the business environment of the organizations must be innovated in response to this dynamic and globally competitive era. Innovation, especially creativity in thinking and action can offer a key differential edge. Creativity involves the creation of novel and valuable ideas about products, services, methods, and processes (Amabile, 1988; Zhou & Shalley, 2008).

3. Methodology

To evaluate the proposed relationships between variables, a quantitative approach was employed by using cross-sectional data. Four items of job demands, job resources, personal resources, coworker support were adopted from Rothmann & Joubert (2007). Four items of work engagement were adopted from Schaufeli et al. (2002). Furthermore, to measure the items, a five-point Likert-type scale ranging from 1 (strongly disagree) to 5 (strongly agree) was employed. Accordingly, a survey questionnaire was developed to collect primary data from employees in small and medium enterprises (SME) in Vietnam. The authors decided to use an online survey. Thanks to the relationship with managers at SME, the link of the survey was sent to employees at SME. A total of 602 questionnaires were received for data analysis.

Partial least structural equation modeling (PLS-SEM) was used by using SmartPLS version 3.2.8. PLS-SEM is advantageous over co-variance-based SEM, particularly once there is a complex model to evaluate and the research framework is exploratory in nature (Hair et al., 2017). The conceptual framework of this study was complex as shown in Fig. 1. Hence, PLS-SEM was preferred for data analysis in this study. PLS-SEM separately evaluates measurement and structural model.

4. Results

The majority of the respondents were female (67%), aged less than 35 (80%), were having a bachelor’s degree (80%). Nearly 40% of reviewees earned less than 300 USD/ month and 80% of respondents were having monthly income less than 700 USD/month.

4.1. Assessment of the Measurement Model

The indicator reliability, internal consistency, convergent validity, and discriminant validity will be tested. First, the indicator reliability needs to be evaluated. Bagozzi et al. (1991), Hair et al. (2011) point out that indicators with low outer loading below 0.4 should be removed from the constructs while others higher than 0.7 should be kept from the constructs. Besides, indicators with outer loadings between 0.4 and 0.7 should be dropped only when dropping those leads to the improvement in the composite reliability (CR) or the average variance extracted (AVE). Second, the assessment of the internal consistency will depend on CR and Cronbach’s alpha. With a CR value higher than 0.7 and Cronbach’s alpha value higher than 0.7, all constructs achieve internal consistency (Hair et al., 2017). Then, the convergent validity is tested with the AVE value. AVE value higher than 0.5 concludes that all variables have convergent validity (Hair et al., 2017).

Table 1: Variables Information

*: Items are removed from the constructs​​​​​​​

Finally, the author uses the HTMT ratio to evaluate the discriminant validity. All HTMT ratios are below 0.90, therefore, discriminant validity is satisfied (Henseler et al., 2014).

Table 2: HTMT ratio

4.2. Assessment of the Structural Model

The assessment of the structural model includes six issues: collinearity issues, the significance and relevance of the structural model relationships, the level of R2 , the f2 effect size, the predictive relevance Q2, and the effect size q2.

All inner VIF values which are less than 5 mean the model doesn’t have collinearity issues (Hair et al., 2017).

Table 3: Inner VIF values​​​​​​​

The results in Table 4 show that job resources, job demands, personal resources, coworker support have significant impacts on work engagement while these antecedents do not influence creativity. Therefore, the hypotheses H1a, H2a, H3a, H4a are supported while the hypotheses H1b, H2b, H3b, H4b are rejected. Moreover, work engagement has a significant and positive impact on creativity. Hence, the hypothesis H5 is supported.

Table 4: Path coefficients and p-value​​​​​​​

The R2 value ranges from 0 to 1, with higher levels indicating higher levels of predictive accuracy. R2 values of 0.75, 0.50, or 0.25 for endogenous latent variables can, as a rule of thumb, be respectively described as substantial, moderate, or weak (Hair et al., 2011; Henseler et al., 2009). However, it is essential to understand that it is not easy to provide rules of thumb for acceptable R2 values as this depends on the model complexity and the research discipline.

Q2 value is another criteria to assess predictive accuracy introduced by Geisser (1974) and Stone (1974). This measure is an indicator of the model’s out-of-sample predictive power or predictive relevance. Q2 value larger than zero for a specific endogenous latent variable indicates the path model’s predictive relevance for that particular dependent construct.

In addition to evaluating the R2 values of all endogenous constructs, the change in the R2 value when a specified exogenous construct is omitted from the model must be evaluated to know whether the omitted construct has a substantive impact on the endogenous constructs. This measure is referred to as the f2 effect size and is increasingly encouraged by journal editors and reviewers. Guidelines for assessing f2 are values - 0.02, 0.15, and 0.35 respectively, representing small, medium, and large effects (Cohen, 1988) of the exogenous latent variable. Effect size values of less than 0.02 indicate that there is no effect.

Similar to the f2 effect size approach for assessing R2 values, the relative impact of predictive relevance can be compared using the measure of the q2 effect size. As a relative measure of predictive relevance, values of 0.02, 0.15, and 0.35 indicate that an exogenous construct has a small, medium, or large predictive relevance respectively, for a certain endogenous construct.

5. Conclusions and Implications

5.1. Theoretical Implications

This study is conducted to test the influences of prefixes: job demands, job resources, personal resources, and coworker support on work engagement and creativity. The results showed that while these antecedents influence work engagement, there is no similarity (of influence) on creativity. Moreover, work engagement relates positively to creativity. With these supported hypotheses, the research has vital theoretical contributions.

5.2. Practical Implications

It is clear that job resources, personal resources, and coworker support have positive influences on work engagement. However, of all those three, coworker support has the strongest impact (see Table 5). Therefore, to maximize work engagement, organizations should build an organizational culture where employees help others at will. Based on the value of outer weight (see Table 2), employees prefer managers’ support. As a result, it is highly recommended that leaders should take care of subordinates to help them to work and contribute more to the organization.

For job resources, employees are assured of using technology effectively in the workplace. They also think that they can have colleagues’ help if necessary..

For personal resources, respondents emphasize that they can easily follow the goal and accomplish the goal. This idea is very important because when people perceive well their target in an organization, they will engage more with their organization.

In contrast, job demands reduce the work engagement of employees. Workers reckon that they have to deal with power struggles with people from all walks of life. Once again, the cooperation within an organization is highly appreciated. Managers should build a comfortable and believable work environment for employees.

Finally, work engagement has significant and positive impacts on creativity. Respondents think that they have plenty of energy at work. It is noticeable that 80% of respondents are under 35 years.

Table 5: R-square and Q-square values

Table 6: f-square and q-square values​​​​​​​

5.3. Limitations and Further Research

Like other research, this study also has certain limitations. First, only four antecedents of work engagement and creativity are analyzed. In fact, other factors that can influence work engagement and creativity are either forgotten or neglected. Second, the study did not analyze the influence of demographic elements on work engagement and creativity. Moreover, this study was cross-sectional in nature. Future research may consider a longitudinal approach to further authenticate the results of this study. Finally, the framework of this study was tested in SMEs. Therefore, it is necessary to repeat this study in different industries, in different cultures to compare and contrast the findings.

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