Browse > Article
http://dx.doi.org/10.13106/jafeb.2021.vol8.no1.1041

Influences of Job Demands, Job Resources, Personal Resources, and Coworkers Support on Work Engagement and Creativity  

TRUONG, Thuy Van Thi (Faculty of Business Administration, University of Finance - Marketing)
NGUYEN, Hoang Vinh (Department of Academic Affairs, University of Finance - Marketing)
PHAN, My Ca Thi (Department of Academic Affairs, University of Finance - Marketing)
Publication Information
The Journal of Asian Finance, Economics and Business / v.8, no.1, 2021 , pp. 1041-1050 More about this Journal
Abstract
Employee engagement plays an important role in the development as well as the success of a company. The manner in which employees are committed to their work and be more innovative seems to drive people's curiosity. This study aims to analyze the impacts of job demands-resources, personal resources, and coworker support on work engagement. Also, whether there is a relationship between work engagement and creativity of employees is tested through this research. The data served for the research was collected in the context of Vietnamese small- and medium-sized enterprises (SMEs). The authors used structural equation modeling (SEM) (software Smart PLS), to test the proposed hypotheses by using the data of 602 employees. Results of the study point out that proposed antecedents influence work engagement and creativity. Such findings have shed light on both theory and practice implications. In theory, it supports the social exchange theory and the job demands and resources model. In practice, leaders should assist subordinates in various aspects and build and promote a corporate culture where employees help others with great enthusiasm to increase the level of work engagement and spirit of innovation of employees.
Keywords
Job Demands; Job Resources; Personal Resources; Coworker Support; Work Engagement;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Amabile, T. M. (1988). A model of creativity and innovation in organizations. In: B. M. Staw & L. L. Cummings (Eds.), Research in Organizational Behavior (pp. 123-167). London: JAI.
2 Amabile, T. M. (1997). Motivating creativity in organizations: On doing what you love and loving what you do. California Management Review, 40(1), 39-58. https://doi.org/10.2307/41165921   DOI
3 Amabile, T. M., Barsade, S. G., Mueller, J. S., & Staw, B. M. (2005). Affect and creativity at work. Administrative Science Quarterly, 50(3), 367-403. https://doi.org/10.2189/asqu.2005.50.3.367   DOI
4 Bagozzi, R. P., Yi, Y., & Phillips, L. W. (1991). Assessing construct validity in organizational research. Administrative Science Quarterly, 36(3), 421-458. https://doi.org/10.2307/2393203   DOI
5 Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. https://doi.org/10.1108/02683940710733115   DOI
6 Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. The Career Development International, 13(3), 209-223. https://doi.org/10.1108/13620430810870476   DOI
7 Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43(1), 83-104. https://doi.org/10.1002/hrm.20004   DOI
8 Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99(2), 274-284. https://doi.org/10.1037/0022-0663.99.2.274   DOI
9 Bakker, A. B., & Xanthopoulou, D. (2013). Creativity and charisma among female leaders: the role of resources and work engagement. The International Journal of Human Resource Management, 24(14), 2760-2779. https://doi.org/10.1080/09585192.2012.751438   DOI
10 Blau, P. M. (1964). Exchange and power in social life. New York, NY: Wiley.
11 Chaudhary, R., & Akhouri, A. (2018). Linking corporate social responsibility attributions and creativity: Modeling work engagement as a mediator. Journal of Cleaner Production, 190, 809-821. https://doi.org/https://doi.org/10.1016/j.jclepro.2018.04.187   DOI
12 Cheng, T. M., Hong, C. Y., & Yang, B. C. (2018). Examining the moderating effects of service climate on psychological capital, work engagement, and service behavior among flight attendants. Journal of Air Transport Management, 67, 94-102. https://doi.org/https://doi.org/10.1016/j.jairtraman.2017.11.009   DOI
13 Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64(1), 89-136. https://doi.org/10.1111/j.1744-6570.2010.01203.x   DOI
14 Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Hillsdale, NJ: Lawrence Erlbaum Associates, Publishers.
15 Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900. https://doi.org/10.1177/0149206305279602   DOI
16 Demerouti, E., Bakker, A. B., & Gevers, J. M. P. (2015). Job crafting and extra-role behavior: The role of work engagement and flourishing. Journal of Vocational Behavior, 91, 87-96. https://doi.org/https://doi.org/10.1016/j.jvb.2015.09.001   DOI
17 Dai, Y. D., Zhuang, W. L., & Huan, T. C. (2019). Engage or quit? The moderating role of abusive supervision between resilience, intention to leave, and work engagement. Tourism Management, 70, 69-77. https://doi.org/https://doi.org/10.1016/j.tourman.2018.07.014   DOI
18 Demerouti, E., & Cropanzano, R. (2010). From thought to action : Employee work engagement and job performance. In: A. B. Bakker & M. P. Leiter (Eds), Work engagement : a handbook of essential theory and research (pp. 147-163). Hove: Psychology Press.
19 Demerouti, E., & Bakker, A. B. (2011). The job demands-resources model: Challenges for future research. SA Journal of Industrial Psychology, 37(2). https://doi.org/10.4102/sajip.v37i2.974   DOI
20 Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. https://doi.org/10.1037/0021-9010.86.3.499   DOI
21 Emerson, R. M. (1962). Power-dependence relations. American Sociological Review, 27(1), 31-41. https://doi.org/10.2307/2089716   DOI
22 Fredrickson, B. L. (2001). The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions. The American Psychologist, 56(3), 218-226. https://doi.org/10.1037/0003-066X.56.3.218   DOI
23 Geisser, S. (1974). A predictive approach to the random effect model. Biometrika, 61(1), 101-107. https://doi.org/10.2307/2334290   DOI
24 Henseler, J., Ringle, C. M., & Sarstedt, M. (2014). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8   DOI
25 Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM) (2nd ed.). Thousand Oaks, CA: Sage Publications.
26 Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152. https://doi.org/10.2753/MTP1069-6679190202   DOI
27 Hamaideh, S. H. (2011). Burnout, social support, and job satisfaction among Jordanian mental health nurses. Issues in Mental Health Nursing, 32(4), 234-242. https://doi.org/10.3109/01612840.2010.546494   DOI
28 Henseler, J., Ringle, C., & R. Sinkovics, R. (2009). The use of partial least squares path modeling in international marketing. In: Advances in International Marketing, 20, 277-319. https://doi.org/10.1108/S1474-7979(2009)0000020014   DOI
29 Homans, G. C. (1958). Social behavior as an exchange. American Journal of Sociology, 63(6), 597-606. https://doi.org/10.1086/222355   DOI
30 Jones, M. C., Wells, M., Gao, C., Cassidy, B., & Davie, J. (2013). Work stress and well-being in oncology settings: A multidisciplinary study of health care professionals. Psycho-Oncology, 22(1), 46-53. https://doi.org/10.1002/pon.2055   DOI
31 Kanten, S., & Sadullah, O. (2012). Empirical research on relationship quality of work-life and work engagement. Procedia - Social and Behavioral Sciences, 62, 360-366. https://doi.org/https://doi.org/10.1016/j.sbspro.2012.09.057   DOI
32 Kwak, C., Chung, B. Y., Xu, Y., & Eun-Jung, C. (2010). Relationship of job satisfaction with perceived organizational support and quality of care among South Korean nurses: A questionnaire survey. International Journal of Nursing Studies, 47(10), 1292-1298. https://doi.org/https://doi.org/10.1016/j.ijnurstu.2010.02.014   DOI
33 Karasek, R., & Theorell, T. (1990). Healthy work: Stress, productivity, and the reconstruction of working life. New York, NY: Basic Books.
34 Karatepe, O. M. (2013). Perceptions of organizational politics and hotel employee outcomes. International Journal of Contemporary Hospitality Management, 25(1), 82-104. https://doi.org/10.1108/09596111311290237   DOI
35 Karatepe, O. M., & Oluglade, O. A. (2016). The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria. International Journal of Contemporary Hospitality Management, 28(10), 2350-2371. https://doi.org/10.1108/IJCHM-03-2015-0145   DOI
36 Lee, J. Y. (2018). The effects of job characteristics on the team creativity of distribution companies: Moderating effects of transformational leadership. The Journal of Asian Finance, Economics, and Business, 5(4), 161-172. https://doi.org/http://doi.org/10.13106/jafeb.2018.vol5.no4.161   DOI
37 Leiter, M. P., & Bakker, A. B. (2010). Work engagement: A handbook of essential theory and research. Halifax, Canada: Psychology Press.
38 Lu, L. (2016). Work engagement, job satisfaction, and turnover intentions. International Journal of Contemporary Hospitality Management, 28(4), 737-761. https://doi.org/10.1108/IJCHM-07-2014-0360   DOI
39 Macey, W. H., & Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology, 1(1), 3-30. https://doi.org/10.1111/j.1754-9434.2007.0002.x   DOI
40 May, D. R., Gilson, R. L., & Harter, L. M. (2004). The psychological conditions of meaningfulness, safety, and availability, and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77(1), 11-37. https://doi.org/10.1348/096317904322915892   DOI
41 Muthusamy, S. K., & White, M. A. (2005). Learning and knowledge transfer in strategic alliances: A social exchange view. Organization Studies, 26(3), 415-441. https://doi.org/10.1177/0170840605050874   DOI
42 Nguyen, H. M., Nguyen, C., Ngo, T. T., & Nguyen, L. V. (2019). The Effects of Job Crafting on Work Engagement and Work Performance: A Study of Vietnamese Commercial Banks. The Journal of Asian Finance, Economics, and Business, 6(2), 189-201. https://doi.org/https://doi.org/10.13106/jafeb.2019.vol6.no2.189   DOI
43 Oge, E., Cetin, M., & Top, S. (2018). The effects of paternalistic leadership on workplace loneliness, work-family conflict, and work engagement among air traffic controllers in Turkey. Journal of Air Transport Management, 66(February 2017), 25-35. https://doi.org/10.1016/j.jairtraman.2017.10.003   DOI
44 Pohl, S., & Galletta, M. (2016). The role of supervisor emotional support on individual job satisfaction: A multilevel analysis. Applied Nursing Research, 33, 61-66. https://doi.org/10.1016/j.apnr.2016.10.004   DOI
45 Poulsen, M. G., Khan, A., Poulsen, E. E., Khan, S. R., & Poulsen, A. A. (2016). Work engagement in cancer care: The power of co-worker and supervisor support. European Journal of Oncology Nursing, 21, 134-138. https://doi.org/https://doi.org/10.1016/j.ejon.2015.09.003   DOI
46 Rothmann, S., & Joubert, J. (2007). Job demands, job resources, burnout, and work engagement of managers at a platinum mine in the North West Province. South African Journal of Business Management, 38(3), 588-612. https://doi.org/10.4102/sajbm.v38i3.588   DOI
47 Schaufeli, W. B., Salanova, M., Gonzalez-roma, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92. https://doi.org/10.1023/A:1015630930326   DOI
48 Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217-1227. https://doi.org/10.1037/0021-9010.90.6.1217   DOI
49 Schaufeli, W. B., Maslach, C., & Marek, T. (1993). Professional burnout: Recent developments in theory and research. Washington, DC: Taylor and Francis.
50 Schaufeli, Wilmar B, & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293-315. https://doi.org/10.1002/job.248   DOI
51 Sopiah, S., Kurniawan, D. T., Nora, E., & Narmaditya, B. S. (2020). Does talent management affect employee performance? The moderating role of work engagement. The Journal of Asian Finance, Economics, and Business, 7(7), 335-341. https://doi.org/https://doi.org/10.13106/jafeb.2020.vol7.no7.335   DOI
52 Stone, M. (1974). Cross-validatory choice and assessment of statistical predictions. Journal of the Royal Statistical Society. Series B (Methodological), 36(2), 111-147. http://www.jstor.org/stable/2984809   DOI
53 Stromgren, M., Eriksson, A., Bergman, D., & Dellve, L. (2016). Social capital among healthcare professionals: A prospective study of its importance for job satisfaction, work engagement, and engagement in clinical improvements. International Journal of Nursing Studies, 53, 116-125. https://doi.org/10.1016/j.ijnurstu.2015.07.012   DOI
54 Zhou, J., & Shalley, C. E. (2008). Handbook of organizational creativity. Mahwah, NJ: Lawrence Erlbaum Associates.
55 Toyama, H., & Mauno, S. (2017). Associations of trait emotional intelligence with social support, work engagement, and creativity in Japanese eldercare nurses. Japanese Psychological Research, 59(1), 14-25. https://doi.org/10.1111/jpr.12139   DOI
56 Turner, J., Kelly, B., & Girgis, A. (2011). Supporting oncology health professionals: A review. Psycho-Oncologie, 5(2), 77-82. https://doi.org/10.1007/s11839-011-0320-8   DOI
57 Xanthopoulou, D., Baker, A. B., Heuven, E., Demerouti, E., & Schaufeli, W. B. (2008). Working in the sky: A diary study on work engagement among flight attendants. Journal of Occupational Health Psychology, 13(4), 345-407. https://doi.org/10.1037/1076-8998.13.4.345   DOI