융합정보논문지 (Journal of Convergence for Information Technology)

중소기업융합학회 (Convergence Society for SMB)
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서울형 데이케어센터 요양보호사의 직무스트레스가 직무만족에 미치는 영향에 관한 연구 : 자아탄력성을 조절변인으로

A Study on the Effect of Job-stress on Job Satisfaction of Nursing Care Workers in cSeoul-type Day Care Center : Focusing on the Moderating effect of Ego-resiliency

  • 김인준 (동국대학교 일반대학원 박사과정 국제다문화학과 국제다문화학전공) ;
  • 정용충 (한국열린사이버대학교 사회복지학과)
  • Kim, In-jun (Department of International Multicultural Studies, Dongguk University) ;
  • Jung, Yong-chung (Dept. of Social Welfare, Open Cyber University of Korea)
  • 투고 : 2020.08.10
  • 심사 : 2020.09.20
  • 발행 : 2020.09.28
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초록

본 연구는 서울형 데이케어센터 요양보호사의 직무스트레스가 직무만족에 미치는 영향을 자아탄력성이 조절하는지 검증하고자 요양보호사의 직무스트레스가 직무만족에 미치는 영향을 확인하고, 요양보호사의 직무스트레스가 직무만족에 영향을 미치는 과정에서 자아탄력성의 조절효과를 확인하였다. 서울시 데이케어센터 28곳의 종사자 256명을 대상으로 직무스트레스, 직무만족, 자아탄력성의 연구조사를 실시하였으며, 요양보호사 138명을 중심으로 분석하였다. 자료분석은 SPSS 25.0 및 Hayes가 제시한 SPSS PROCESS Macro를 활용하였다. 연구결과 첫째, 요양보호사 직군이 타 직군보다 직무스트레스 높고 직무만족감이 상대적으로 낮았다. 둘째, 직무스트레스가 직무만족에 부적(-)영향을 확인하였다. 셋째, 자아탄력성이 직무스트레스와 직무만족 사이에서 정적(+) 조절효과를 확인했다.

In order to verify that the ego-resiliency regulates the effect of nursing care workers job stress on the job satisfaction, this research ascertained the effect of job stress of the nursing care workers working at Seoul-type Day Care Center and confirmed the moderating effect of ego-resiliency on the process where nursing care workers job stress affects the job satisfaction. A survey of 256 employees at 28 Seoul-type Day Care Centers were conducted on job stress, job satisfaction, and ego-resiliency, and 138 nursing care workers were analyzed. The data analysis was conducted using SPSS PROCESS Macro, which was presented by SPSS 25.0 and Hayes. The results of the study are as follows. First, nursing care workers had higher job stress and lower job satisfaction compared to other job groups. Second, job stress identified the negative effect job satisfaction. Third, ego-resiliency confirmed positive moderating effect between job stress and job satisfaction.

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