Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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The Effect of Organizational and Individual Capabilities on Job Satisfaction and Work Performance in Healthcare Institutions

의료기관에서 조직역량과 개인역량이 직무만족 및 업무수행에 미치는 영향

  • Received : 2020.05.19
  • Accepted : 2020.06.16
  • Published : 2020.08.31
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Abstract

This study examines the effects of the organizational and individual capabilities on employee' job satisfaction and work performance. The proposed research model and developed hypotheses were tested using structural equations modeling based on data collected from 243 care team members (doctor and nurse) in hospitals with more than 500 beds in South Korea. The results of study confirm the positive effects of organizational capabilities on job satisfaction and work performance, but individual capabilities did not significant effects on job satisfaction. In addition, there is a positive relationship between job satisfaction and work performance. The study provides valuable insights to hospital top management and administrators, institutions, and policy-makers about the importance of developing organizational and individual capabilities.

본 연구는 의료서비스 산업에서 역량을 의료기관 조직과 개인의 차원으로 분류하여 조직역량과 개인역량이 조직구성원들의 직무만족 및 업무수행에 미치는 영향 정도를 살펴보고자 하였다. 이를 위해 개인역량과 조직역량의 구성요인과 함께 직무만족, 업무수행에 대한 개념을 정립하고 이들간의 관계를 검증하여 의료기관에 필요한 역량이 무엇인지를 파악하였다. 본 연구는 국내의 한 의료기관에 근무하는 의사와 간호사 243명을 대상으로 하였으며, 설문 분석결과, 첫째, 조직역량은 직무만족 및 업무수행에 유의한 영향이 있는 것으로 나타났다. 둘째, 개인역량은 직무만족에 유의한 영향이 있는 것으로 나타났지만 업무수행에는 유의한 결과를 얻지 못했다. 셋째, 직무만족은 업무수행에 유의한 영향이 있는 것으로 나타났다. 이러한 결과는 의료기관 경영진 및 정책입안자에게 조직역량과 개인역량 개발의 중요성에 관한 기초적인 정보를 제공하였다.

Keywords

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