과제정보
This research is supported by the Institute of Management Research, Seoul National University.
참고문헌
- Bartels, Daniel M. and Lance J. Rips (2010), "Psychological Connectedness and Intertemporal Choice," Journal of Experimental Psychology: General, 139(1), 49-69. https://doi.org/10.1037/a0018062
- Cho, Sun-Bai (2018), "Jaycustomers and Kapzil-Culture in Korean Society," Korean Journal of Hospitality & Tourism, 27(5), 207-22.
- Choi, Hangsub (2018), "Sociological Understanding of 'Gapjil' of All the Classes in the Korean Society," Social Science Studies, 30(2), 225-48.
- Dai, Hengchen, Katherine L. Milkman, and Jason Riis (2015), "Put Your Imperfections Behind You: Temporal Landmarks Spur Goal Initiation When They Signal New Beginnings," Psychological Science, 26(12), 1927-36. https://doi.org/10.1177/0956797615605818
- Dambrun, Michael, Donald M. Taylor, David A. McDonald, Jonathan Crush, and Alain Meot (2006), "The Relative Deprivation-Gratification Continuum and the Attitudes of South Africans toward Immigrants: A Test of the V-Curve Hypothesis," Journal of Personality and Social Psychology, 91(6), 1032-44. https://doi.org/10.1037/0022-3514.91.6.1032
- Enosh, Guy, Shay Tzafrir, and Amit Ben-Ahron Gur (2013), "Client Aggression toward Social Workers and Social Services in Israel - A Qualitative Analysis," Journal of Interpersonal Violence, 28(6), 1123-42. https://doi.org/10.1177/0886260512468230
- Fenigstein, Allan and Michael P. Levine (1984), "Self-Attention, Concept Activation, and the Causal Self," Journal of Experimental Social Psychology, 20(3), 231-45. https://doi.org/10.1016/0022-1031(84)90049-0
- Forster, Jens, Nira Liberman, and Ronald S. Friedman (2007), "Seven Principles of Goal Activation: A Systematic Approach to Distinguishing Goal Priming from Priming of Non-Goal Constructs," Personality and Social Psychology Review, 11(3), 211-33. https://doi.org/10.1177/1088868307303029
- Gong, Taeshik (2015), "Internal Service Recovery's Influence on Frontline Service Employees' Satisfaction and Loyalty," Asia Marketing Journal, 17(2), 39-62. https://doi.org/10.15830/amj.2015.17.2.39
- Guimond, Serge and Michael Dambrun (2002), "When Prosperity Breeds Intergroup Hostility: The Effects of Relative Deprivation and Relative Gratification on Prejudice," Personality and Social Psychology Bulletin, 28(7), 900-12. https://doi.org/10.1177/01467202028007004
- Han, Youngjun (2018), "No.1 Key Success Factor? 'Parental Wealth'," Financial News.
- Hofstede, Geert, Gert Jan Hofstede, and Michael Minkov (2005), Cultures and Organizations: Software of the Mind. New York: Mcgraw-hill.
- Jeon, In-Soo and Jae-Min You (2014), "The Management of Contact Person as Emotional Labor: Based on Self-Determination Theory and Customer Orientation," Korean Journal of Marketing, 29(5), 77-99. https://doi.org/10.15830/kmr.2014.29.5.77
- Jeong, Han-Wool and Gye-Won Jo (2019), "An Empirical Study on 'Gapjil' Culture in Korean Society," Korean Political Science Review, 53(1), 105-25. https://doi.org/10.18854/KPSR.2019.53.1.005005
- Kanten, Alf Borre and Karl Halvor Teigen (2008), "Better Than Average and Better With Time: Relative Evaluations of Self and Others in the Past, Present, and Future," European Journal of Social Psychology, 38(2), 343-53. https://doi.org/10.1002/ejsp.457
- Kim, Haeyoen (2016.12.15), "Endemic Gapjil Everywhere... Special Crackdown Arrested 7,000 People," Yonhap News.
- Krueger, Joachim and David Stanke (2001), "The Role of Self-Referent and Other-Referent Knowledge in Perceptions of Group Characteristics," Personality and Social Psychology Bulletin, 27(7), 878-88. https://doi.org/10.1177/0146167201277010
- Kwon, Yongju and Youjae Yi (2019), "The Effect of Perceived Economic Mobility on Customer Aggression toward Service Employees: A Darker Aspect of Customer Behavior," Psychology and Marketing, 36(11), 1120-32. https://doi.org/10.1002/mar.21261
- Lee, Jae-Ho (2016a), "The Superordinate's Abuse of Power in Korean Society: Sociocultural and Psychological Viewpoints," Pastoral Care and Counseling, 27, 172-202. https://doi.org/10.23905/kspcc.27..201611.006
- Lee, Sarah (2016b), "Pathological Personality and the Society: Focus on the Narcissistic Personality Disorder," Journal of Modern Social Science, 20, 31-47.
- Moon, Younhee (2018), "Customer-Contact Employee Support and Service Recovery Efforts : The Mediating Role of Job Burnout and Customer Orientation," Asia Marketing Journal, 20(3), 83-103. https://doi.org/10.15830/amj.2018.20.3.83
- Oppenheimer, Daniel M., Tom Meyvis, and Nicolas Davidenko (2009), "Instructional Manipulation Checks: Detecting Satisficing to Increase Statistical Power," Journal of Experimental Social Psychology, 45(4), 867-72. https://doi.org/10.1016/j.jesp.2009.03.009
- Park, In-Ho (2016), "The Protection for Emotional Laborers and the Responsibilities of Businesses Thereto," Kookmin Law Review, 36(1), 927-55.
- Peetz, Johanna and Anne E. Wilson (2014), "Marking Time: Selective Use of Temporal Landmarks as Barriers between Current and Future Selves," Personality and Social Psychology Bulletin, 40(1), 44-56. https://doi.org/10.1177/0146167213501559
- Peetz, Johanna and Anne E. Wilson (2013), "The Post-Birthday World: Consequences of Temporal Landmarks for Temporal Self-Appraisal and Motivation," Journal of Personality and Social Psychology, 104(2), 249. https://doi.org/10.1037/a0030477
- Postmes, Tom and Laura G. E. Smith (2009), "Why Do the Privileged Resort to Oppression? A Look at Some Intragroup Factors," Journal of Social Issues, 65(4), 769-90. https://doi.org/10.1111/j.1540-4560.2009.01624.x
- Pratto, Felicia, Jim Sidanius, Lisa M Stallworth, and Bertram F Malle (1994), "Social Dominance Orientation: A Personality Variable Predicting Social and Political Attitudes," Journal of Personality, 67(4), 741-63.
- Rafaeli, Anat, Amir Erez, Shy Ravid, Rellie Derfler-Rozin, Dorit Efrat Treister, and Ravit Scheyer (2012), "When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs," Journal of Applied Psychology, 97(5), 931-50. https://doi.org/10.1037/a0028559
- Reynolds, Kate L. and Lloyd C. Harris (2009), "Dysfunctional Customer Behavior Severity: An Empirical Examination," Journal of Retailing, 85(3), 321-35. https://doi.org/10.1016/j.jretai.2009.05.005
- Richins, Marsha L. and Scott Dawson (1992), "A Consumer Values Orientation for Materialism and Its Measurement: Scale Development and Validation," Journal of Consumer Research, 19(3), 303-16. https://doi.org/10.1086/209304
- Ryu, Hyung-Seo and Ki-Sang Ryu (2017), "Influence of Customer's 'GABJIL' on Employee's Emotional Burnout, Counterproductive Work Behavior and Turnover Intention in the Foodservice Industry," Korean Journal of Hospitality & Tourism, 26(7), 39-54.
- Scheier, Michael F. and Charles S Carver (1985), "Optimism, Coping, and Health: Assessment and Implications of Generalized Outcome Expectancies," Health Psychology, 4(3), 219-47. https://doi.org/10.1037//0278-6133.4.3.219
- Seo, Min (2015), "Memories of Gapjil," Inmul kwa Sasang, 6-9.
- Shipp, Abbie J. and Brad Aeon (2019), "Temporal Focus: Thinking about the Past, Present, and Future," Current Opinion in Psychology, 26, 37-43. https://doi.org/10.1016/j.copsyc.2018.04.005
- Verbeke, Willem and Richard P. Bagozzi (2002), "A Situational Analysis on How Salespeople Experience and Cope with Shame and Embarrassment," Psychology and Marketing, 19(9), 713-41. https://doi.org/10.1002/mar.10032
- Wan, Lisa C., Michael K. Hui, and Robert S. Wyer (2011), "The Role of Relationship Norms in Responses to Service Failures," Journal of Consumer Research, 38(2), 260-77. https://doi.org/10.1086/659039
- Wood, Noelle and Nelson Cowan (1995), "The Cocktail Party Phenomenon Revisited: How Frequent Are Attention Shifts to One's Name in an Irrelevant Auditory Channel?," Journal of Experimental Psychology: Learning, Memory, Cognition, 21 (1), 255-60. https://doi.org/10.1037//0278-7393.21.1.255
- Yi, Youjae (2014), Customer Value Creation Behavior, NY: Routledge.
- Yoon, Hae-sung, Jung-ju Lee, Jong-seol Yoon, Yong-hwan Joo, and Sun-joong Lee (2018), "A Study of the Causes and Comprehensive Measures to Tackle 'Gapjil' within the Public Sector," Korean Institute of Criminology.
- Yoon, Sunyee and Hyeongmin Christian Kim (2016), "Keeping the American Dream Alive: The Interactive Effect of Perceived Economic Mobility and Materialism on Impulsive Spending," Journal of Marketing Research, 53(5), 759-72. https://doi.org/10.1509/jmr.15.0053
- Yoon, Sunyee and Nancy Wong (2017), "Understanding Individual Differences in Perceived Economic Mobility," Working Paper.