Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Mediating Effects of Burnout between Emotional labor and Resilience for Nurses in Long-term care Hospitals

요양병원 간호사의 감정노동, 회복 탄력성이 소진에 미치는 영향

  • Received : 2019.11.15
  • Accepted : 2020.03.06
  • Published : 2020.03.31
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Abstract

This study investigated the effects of emotional labor and resilience on burnout of long-term care hospital nurses. The study was conducted in D, B, and G cities, from May 23 2019 to June 5, 2019, enrolling 195 long-term care hospital nurses who had been on duty since 6 months. Means, standard deviations, Pearson correlation coefficients, t-tests, ANOVA, and multiple regression analysis of the SPSS 21.0 statistical program were applied for analyzing the data. Emotional labor (r= 0.476, p<0.005) and resilience (r= -0.416, p<0.005) showed significant differences associated with burnout in the long-term care hospital nurses, with all variables showing significant correlation. Regression analysis revealed that emotional labor (β= 0.37, p<0.001) and resilience (β= 0.17, p<0.048) were significant variables affecting the burnout of long-term care hospital nurses, and these variables explained 25.5% of adaptation to their burnout (F=23.51, p<0.001). Based on the results of this study, we propose the necessity to develop and utilize a program to manage emotional labor and resilience as a way to improve adaption for long-term care hospital nurses.

본 연구는 감정노동, 회복 탄력성이 요양병원 간호사의 소진에 미치는 영향을 파악하기 위해 시도된 서술적 조사연구이다. 자료수집 기간은 2019년 5월 23일에서 6월 5일까지이며 D시,B시,G도 소재의 요양병원에 재직 중인 간호사 195명을 본 연구대상으로 하였다. 자료의 분석을 위하여 SPSS 21.0 통계 프로그램의 평균과 표준편차, Pearson correlation coefficients, t-test, ANOVA 및 Multiple regression을 이용하였다. 분석 결과 감정노동과 소진(r=.476, p<.005), 회복 탄력성(r=-.416, p< .005)은 유의한 상관관계를 보였다. 회귀분석 결과 감정노동(β= .37, p<.001)과 회복 탄력성(β= .17, p< .048)은 요양병원 간호사 소진에 통계적으로 유의한 영향을 미치는 변수로 파악되었으며, 이들 변인은 요양병원 간호사의 소진에 25.5%의 설명력을 가지고 있었다(F=23.51,p<.001). 이에 본 연구결과를 기반으로 감정노동을 낮추고, 회복 탄력성을 강화할 수 있는 프로그램을 요양병원 간호사 직무교육에서 개발하고 적용 및 활용으로 요양병원 환자를 이해하고, 질적인 간호서비스를 제공할 수 있는 노력이 필요하다. 또한, 본 연구결과를 기반으로 요양병원 간호사의 소진에 영향을 미치는 다양한 요인을 파악하고 이를 기반으로 한 프로그램 개발이 필요하다.

Keywords

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