Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Convergence Study on the Mediating Effects of Organizational Citizenship Behavior in the Relationship between Incivility and Professional Quality of Life by Hospital Nurses

병원 간호사가 경험하는 무례함과 전문직 삶의 질 관계에서 조직시민행동의 매개효과에 관한 융합연구

  • Received : 2019.11.01
  • Accepted : 2020.01.20
  • Published : 2020.01.28
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Abstract

The purpose of this study was to identify the mediating effect of organizational citizenship behavior in relation between incivility and professional quality of life. The data collected from June 8, 2018 to June 29, 2018, and the questionnaire from 250 nurses at 3 general hospital in D city. The data were analyzed by t-test, ANOVA, Scheffe's test, Pearson's correlation, hierarchical analysis and Sobel test. Organizational citizenship behavior showed perfect mediating effect in the relationship between incivility experienced by nurses and compassion satisfaction, and partial mediating effect in the relationship between incivility experienced by nurses and burnout. The results indicate that it is necessary to develop strategies and applications to enhance organizational citizenship behavior for improved professional quality of life of a nurses who experience incivility.

본 연구의 목적은 간호사가 경험하는 무례함과 전문직 삶의 질 간의 관계에서 조직시민행동의 매개효과를 파악하는 것이었다. D시에 소재한 3개 종합병원 간호사 250명을 대상으로 2018년 6월 8일에서 6월 29일까지 설문조사를 실시하였다. 자료분석은 t-test, one-way ANOVA, Scheffe's test, Pearson's correlation coefficients, 위계적 회귀분석, Sobel test로 하였다. 연구결과 조직시민행동은 간호사가 경험하는 무례함과 공감만족 간의 관계에서 완전 매개효과를, 간호사가 경험하는 무례함과 소진 간의 관계에서 부분 매개 효과를 나타냈다. 연구결과 무례함을 경험하는 간호사의 전문직 삶의 질을 향상시키기 위해 조직시민행동을 촉진할 수 있는 교육과 전략을 개발할 필요가 있을 것이다.

Keywords

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