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http://dx.doi.org/10.14400/JDC.2020.18.1.177

Convergence Study on the Mediating Effects of Organizational Citizenship Behavior in the Relationship between Incivility and Professional Quality of Life by Hospital Nurses  

Woo, Chung-Hee (College of Nursing, Konyang University)
Ko, Huyn-Jin (Division of Nursing, Konyang University Hospital)
Publication Information
Journal of Digital Convergence / v.18, no.1, 2020 , pp. 177-186 More about this Journal
Abstract
The purpose of this study was to identify the mediating effect of organizational citizenship behavior in relation between incivility and professional quality of life. The data collected from June 8, 2018 to June 29, 2018, and the questionnaire from 250 nurses at 3 general hospital in D city. The data were analyzed by t-test, ANOVA, Scheffe's test, Pearson's correlation, hierarchical analysis and Sobel test. Organizational citizenship behavior showed perfect mediating effect in the relationship between incivility experienced by nurses and compassion satisfaction, and partial mediating effect in the relationship between incivility experienced by nurses and burnout. The results indicate that it is necessary to develop strategies and applications to enhance organizational citizenship behavior for improved professional quality of life of a nurses who experience incivility.
Keywords
Nurses; Incivility; Behavior; Quality of Life; Mediating Effect;
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Times Cited By KSCI : 10  (Citation Analysis)
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