Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of the Human Relations of Employees in Welfare Facilities for the Disabled on Turnover Intent: Focusing on the Mediating Effect of Job Satisfaction

장애인복지시설 종사자의 인간관계가 이직의도에 미치는 영향: 직무만족의 매개효과를 중심으로

  • 이병록 (건양대학교 사회복지학과)
  • Received : 2020.09.09
  • Accepted : 2020.12.20
  • Published : 2020.12.28
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Abstract

This study aims to analyze the relationship between the human relations and the turnover intent of employees in community centers for the disabled. This also examines the mediating effect of job satisfaction between the human relations and the turnover intent. For this purpose, a questionnaire survey was conducted to employees in community centers for the disabled in Chungnam and Daejeon areas. And the 376 data was used for analysis. The results of this research are as follows : 1) the human relations and the job satisfaction had negative statistic association with the turnover intent of employees in community centers for the disabled. 2) the job satisfaction was found to partially mediate between the human relations and the turnover intent. Based on the results of this study, several suggestions can be presented to decrease the turnover intent in terms of the improving of the human relations and the job satisfaction of employees in community centers for the disabled.

본 연구는 장애인복지시설 종사자의 인간관계가 이직의도에 미치는 영향과 이 관계에서 직무만족의 매개효과를 검증하기 위한 목적으로 수행되었다. 이를 위해 충남 및 대전시 소재 장애인복지관 종사자 367명의 설문조사 결과를 분석에 활용하였다. 분석결과, 장애인복지관 종사자의 이직의도에 대해 인간관계는 부적 방향으로, 직무만족은 부적 방향으로 유의미한 영향을 미치고 이 영향 관계에서 직무만족의 부분매개효과를 검증하였다. 이러한 연구결과를 바탕으로 장애인복지관 종사자의 이직을 예방하거나 해결하기 위한 실천적·정책적인 방안을 제시하였다.

Keywords

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