Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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How perceived communication satisfaction can affect turnover intention through affective commitment

조직 내 커뮤니케이션의 효과성 -정서적 몰입 및 이직의도를 중심으로-

  • Song, Min-Young (Department of Business Administration, Dongguk University) ;
  • Lee, Joong-Hak (Department of Business Administration, Dongguk University) ;
  • Park, Jae-Hyeong (Department of Corporate Education, Korea University)
  • 송민영 (동국대학교 일반대학원 경영학과) ;
  • 이중학 (동국대학교 일반대학원 경영학과) ;
  • 박재형 (고려대학교 교육학과)
  • Received : 2019.06.08
  • Accepted : 2019.10.20
  • Published : 2019.10.28
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Abstract

Drawing on literatures from communication strategy and human resource management, this study examines how perceived communication satisfaction can affect turnover intention and also figure out mediating effect through affective commitment. We analyzed a data set from one of the largest government organizations in health and medical treatment including 267 employees's sample. Apart from previous studies, this study emphasizes perceived communication satisfaction is a critical factor rather than communication policies. Also, affective communication partially mediates the relationship between perceived communication satisfaction and turnover intention. Our theory and findings provide new insight into human resource management field in growing Korean organizations.

조직 내의 세대, 인종, 성별이 다양해짐에 따라 갈등이 첨예하게 증가하고 있다. 이를 해결 하기 위해서 커뮤니케이션이 중요한데, 원활한 커뮤니케이션은 조직 내 긍정적 행동을 증가시킬 뿐만 아니라 부정적 행동을 감소시켜준다. 본 연구는 조직 내 커뮤니케이션의 만족이 조직에 대한 정서적인 몰입 및 이직의도와의 관계, 그리고 정서적 몰입의 매개효과 등을 일반 행정업무, 영업, 품질, 연구 등의 직무를 수행하는 보건의료업 종사자 267명을 대상으로 실증했다. 주요 시사점으로 조직 내 소통을 통해서 구성원들의 조직에 대한 태도가 결정된다는 것을 보여줬다는데 의의가 있으며, 최근과 같이 다양성이 증가하고 있는 시대에 조직 내 소통을 통해서 조직에 대한 몰입과 이직의도를 낮출 수 있다는 점을 밝혀냈다는데 실무적 기여점이 있다. 향후의 추가연구에서는 세대, 인종 및 성별 등의 다양성 요소에 따라서 그 효과성을 살펴볼 수 있을 것이다.

Keywords

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