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http://dx.doi.org/10.14400/JDC.2019.17.10.149

How perceived communication satisfaction can affect turnover intention through affective commitment  

Song, Min-Young (Department of Business Administration, Dongguk University)
Lee, Joong-Hak (Department of Business Administration, Dongguk University)
Park, Jae-Hyeong (Department of Corporate Education, Korea University)
Publication Information
Journal of Digital Convergence / v.17, no.10, 2019 , pp. 149-158 More about this Journal
Abstract
Drawing on literatures from communication strategy and human resource management, this study examines how perceived communication satisfaction can affect turnover intention and also figure out mediating effect through affective commitment. We analyzed a data set from one of the largest government organizations in health and medical treatment including 267 employees's sample. Apart from previous studies, this study emphasizes perceived communication satisfaction is a critical factor rather than communication policies. Also, affective communication partially mediates the relationship between perceived communication satisfaction and turnover intention. Our theory and findings provide new insight into human resource management field in growing Korean organizations.
Keywords
Communication satisfaction; Affective Commitment; Turnover intention; Psychological Contract; Theory of reasoned action;
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