한국항공운항학회지 (Journal of the Korean Society for Aviation and Aeronautics)

  • 제27권3호
  • /
  • Pages.54-69
  • /
  • 2019
  • /
  • 1225-9705(pISSN)
  • /
  • 2466-1791(eISSN)
한국항공운항학회 (The Korean Society for Aviation and Aeronautics)
권호 표지
DOI QR코드

DOI QR Code

항공사 객실팀장의 변혁적 리더십과 진성 리더십이 직무만족 및 조직몰입에 미치는 영향: 자기 효능감과 LMX의 매개효과

Effects of Transformational and Authentic Leadership on Crew Member's Job Satisfaction and Organizational Commitment: Mediating Effects of Crew Member's Self-efficacy and LMX

  • 강세현 (한국항공대학교 경영학과) ;
  • 이윤철 (한국항공대학교 경영학과)
  • 투고 : 2019.08.12
  • 심사 : 2019.09.23
  • 발행 : 2019.09.30
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Transformational and authentic leadership are known to create positive effects on follower's various outcomes, like job satisfaction and organizational commitment. We're mostly interested in testing positive effects of transformational and authentic leadership of cabin team leaders in airline industry, because their leadership tends to have strong and immediate impact on cabin crew's quality of customer services. We figured that cabin team leader's transformational and authentic leadership had positive effects on crew member's job satisfaction and organizational commitment. And, these positive relationships were at least partially mediated through crew member's self-efficacy and LMX. Based on these positive results, we discussed several theoretical and practical implications for developing effective leadership across cabin team leaders in airline services industry.

키워드

참고문헌

  1. Hoch, J. E., Bommer, W. H., Dulebohn, J. H., and Wu, D. Y., "Do ethical, authentic, and servant leadership explain variance above and beyond transformational leadership?", A Meta-Analysis, SAGE Journals, 44(2), 2018, pp.501-529.
  2. Dong, Y., Bartol, K. M., Zhang, Z. X., and Li, C., "Enhancing employee creativity via individual skill development and team knowledge sharing: Influences of dual‐focused transformational leadership", Journal of Organizational Behavior, 38(3), 2017, pp.439-458. https://doi.org/10.1002/job.2134
  3. Arnold, K. A., Turner, N., Barling, J., Kelloway, E. K., and McKee, M. C., "Transformational leadership and psychological well-being: the mediating role of meaningful work. Journal of Occupational Health Psychology", 12(3), 2007, pp.193-203. https://doi.org/10.1037/1076-8998.12.3.193
  4. Min, D. H., Song, M. J., and Jeong, D. I., "The effect of the leader's emotional control strategy on the job satisfaction and ocb of the subordinate." Personnel Organization Research, 27(2), 2019, pp.151-181.
  5. Seo, D. H., and Kim, H. S., "A study on the control role of leadership in the relationship between job exhaustion of airline cabin crew and service-oriented OCB", Journal of the Korean Air Management Association, 16(1), 2018, pp.65-90.
  6. Avolio, B. J., and Gardner, W. L., "Authentic leadership development: Getting to the root of positive forms of leadership", The Leadership Quarterly, 16(3), 2005, pp.315-338. https://doi.org/10.1016/j.leaqua.2005.03.001
  7. Yoon, J. G., Authentic Leadership, Raon Books, 2015.
  8. Boamah, S. A., Laschinger, H. K. S., Wong, C., and Clarke, S., "TEffect of transformational leadership on job satisfaction and patient safety outcomes", Nursing Outlook, 66(2), 2018, pp.180-189. https://doi.org/10.1016/j.outlook.2017.10.004
  9. Bae, H. S., and Yoo, Y. H., "A study on the influence of emotional leadership on the organizational commitment of the airline service team leader", Tourism Leisure Research, 28(9), 2016, pp.317-337.
  10. Go, S. H., "The effect of cabin leadership styles on LMX and customer orientation in airlines", Tourism Research, 39(4), 2014, pp.205-221.
  11. Kim, Y. j., and Kim, J. w., "The influence of leadership on OBC and organizational commitment through self-efficacy in organizational members", Human Resource Development Research, 11(2), 2008, pp.1-23.
  12. Bass, B. M., Leadership and Performance beyond Expectations, Free Press; Collier Macmillan, 1985.
  13. Chiok, F. L. J., "Leadership behaviours: effects on job satisfaction, productivity and organizational commitment." Journal of Nursing Management, 9(4), 2001, pp.191-204. https://doi.org/10.1046/j.1365-2834.2001.00231.x
  14. Bass, B. M., Avolio, B. J., and Jung, D. I., "Re examining the components of transformational and transactional leadership using the multifactor leadership". Journal of Occupational and Organizational Psychology, 72, 1991, pp.441-462. https://doi.org/10.1348/096317999166789
  15. Pillai, R., and Williams, E. A., "Transformational leadership, self-efficacy, group cohesiveness, commitment, and performance", Journal of Organizational Change Management, 17(2), 2004, pp.144-159. https://doi.org/10.1108/09534810410530584
  16. Wang, H., Law, K. S., Hackett, R. D., Wang, D., and Chen, Z. X., "Leader-member exchange as a mediator of the relationship between transformational leadership and followers' performance and organizational citizenship behavior", Academy of Management Journal, 48(3), 2005, pp.420-432. https://doi.org/10.5465/amj.2005.17407908
  17. Braun, S., Peus, C., Weisweiler, S., and Frey, D., "Transformational leadership, job satisfaction, and team performance: A multilevel mediation model of trust", The Leadership Quarterly, 24(1), 2013, pp.270-283. https://doi.org/10.1016/j.leaqua.2012.11.006
  18. Avolio, B. J., Gardner, W. L., Walumbwa, F. O., Luthans, F., and May, D. R., "Unlocking the mask: A look at the process by which authentic leaders impact follower attitudes and behaviors", The Leadership Quarterly, 15(6), 2004, pp.801-823. https://doi.org/10.1016/j.leaqua.2004.09.003
  19. Leroy, H., Palanski, M. E., and Simons, T., "Authentic leadership and behavioral integrity as drivers of follower commitment and performance", Journal of Business Ethics, 107(3), 2012, pp.255-264. https://doi.org/10.1007/s10551-011-1036-1
  20. Jeong, Y. J., and Kim, M. J., "A study on the effect of authentic leadership on psychological well-being and team performance", Organization and HR Management Research, 37, 2013, pp.181-216.
  21. Bogler, R., "The influence of leadership style on teacher job satisfaction", Educational Administration Quarterly, 37(5), 2001. pp.662-683. https://doi.org/10.1177/00131610121969460
  22. Judge, T. A., Thoresen, C. J., Bono, J. E., and Patton, G. K., "The job satisfaction-job performance relationship: A qualitative and quantitative review", Psychological Bulletin, 127(3), 2001, pp.376-407. https://doi.org/10.1037/0033-2909.127.3.376
  23. Boamah, S. A., Laschinger, H. K. S., Wong, C., and Clarke, S., "Effect of transformational leadership on job satisfaction and patient safety outcomes." Nursing Outlook, 66(2), 2018, 180-189. https://doi.org/10.1016/j.outlook.2017.10.004
  24. Locke, E. A., "The nature and causes of job satisfaction", Handbook of Industrial and Organizational Psychology, 1, 1976, pp.1297-1343.
  25. Porter, L. W., Steers, R. M., Mowday, R. T., and Boulian, P. V., "Organizational commitment, job satisfaction, and turnover among psychiatric technicians", Journal of Applied Psychology, 59(5), 1974, pp.603-609. https://doi.org/10.1037/h0037335
  26. Han, J. H., Jung, K. Y., and Lee, K. T., "Impact of airline's crew value proposal on job satisfaction and degrees", Tourism Research Journal, 26(2), 2014, pp.347-364.
  27. Kim, H. J., "The effects of transformational transactional leadership on the organizational commitment: A comparison of public and private sector employees", Korean Public Administration, 35(2), 2001, pp.197-216.
  28. Meyer, J. P., and Allen, N. J., "A threecomponent conceptualization of organizational commitment", Human Resource Management Review, 1(1), 1991, pp.61-89. https://doi.org/10.1016/1053-4822(91)90011-Z
  29. Pillai, R., and Williams, E. A., "Transformational leadership, self-efficacy, group cohesiveness, commitment, and performance", Journal of Organizational Change Management, 17(2), 2004, pp.144-159. https://doi.org/10.1108/09534810410530584
  30. Bandura, A., "Self-efficacy: toward a unifying theory of behavioral change", Psychological Review, 84(2), 1977, pp.191-215. https://doi.org/10.1037/0033-295X.84.2.191
  31. Laschinger, H. K. S., Borgogni, L., Consiglio, C., and Read, E., "The effects of authentic leadership, six areas of worklife, and occupational coping self-efficacy on new graduate nurses' burnout and mental health: A crosssectional study", International Journal of Nursing Studies, 52(6), 2015, pp.1080-1089. https://doi.org/10.1016/j.ijnurstu.2015.03.002
  32. Lee, H. K., Hong, Y. H., and Ryu, S. M., "Effects of airline's flight crew's emotional labor on job exhaustion and service quality: A study on the control effect of selfeffectiveness", Journal of the Korean Air Management Association, 14(5), 2016, pp.121-153.
  33. Gerstner, C. R., and Day, D. V., "Meta- Analytic review of leader-member exchange theory: Correlates and construct issues", Journal of Applied Psychology, 82(6), 1997, pp.827-844. https://doi.org/10.1037/0021-9010.82.6.827
  34. Dienesch, R. M., and Liden, R. C., "Leadermember exchange model of leadership: A critique and further development", Academy of Management, 11(3), 1986, pp.618-634.
  35. Eisenberger, R., Karagonlar, G., Stinglhamber, F., Neves, P., Becker, T. E., Gonzalez- Morales, M. G., and Steiger-Mueller, M., "Leader-member exchange and affective organizational commitment: The contribution of supervisor's organizational embodiment", Journal of Applied Psychology, 95(6), 2010, pp.1085-1103. https://doi.org/10.1037/a0020858
  36. Han, B. J., "Analysis of the mediating effects of LMX and psychological capital on the relationship between authentic leadership and organizational commitment.", Korean Society for Human Resources Management, 37(3), 2013, pp.125-153
  37. Gomez, C., and Rosen, B., "The leadermember exchange as a link between managerial trust and employee empowerment", Group & Organization Management, 26(1), 2001, pp.53-69. https://doi.org/10.1177/1059601101261004
  38. Walumbwa, F. O., Avolio, B. J., Gardner, W. L., Wernsing, T. S., and Peterson, S. J., "Authentic leadership: Development and validation of a theory-based measure", Journal of Management, 34(1), 2008, pp.89-126. https://doi.org/10.1177/0149206307308913
  39. Smith, P. C., Kendall, L. M., and Hulin, C. L., "The measurement of satisfaction in work and retirement", A Strategy for the Study of Attitudes. 1969. pp.1-194.
  40. Allen, N. J., and Meyer, J. P., "The measurement and antecedents of affective, continuance and normative commitment to the organization", Journal of Occupational Psychology, 63(1), 1990, pp.1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  41. Hen, G., Gully, S. M., and Eden, D., "Validation of a new general self-efficacy scale", Organizational Research Methods, 4(1), 2001, pp.62-83. https://doi.org/10.1177/109442810141004
  42. Graen, G. B., and Uhl-Bien, M., "Relationshipbased approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multilevel multi-domain perspective", The Leadership Quarterly, 6(2), 1995, pp.219-247. https://doi.org/10.1016/1048-9843(95)90036-5
  43. Hoyle, R. H., and Smith, G. T., "Formulating clinical research hypotheses as structural equation models: A conceptual overview.", Journal of Consulting and Clinical Psychology, 62(3), 1994, pp.429-440. https://doi.org/10.1037/0022-006X.62.3.429