한국건설관리학회논문집 (Korean Journal of Construction Engineering and Management)

  • 제20권4호
  • /
  • Pages.94-103
  • /
  • 2019
  • /
  • 2005-6095(pISSN)
  • /
  • 2465-9703(eISSN)
한국건설관리학회 (Korea Institute of Construction Engineering and Management)
권호 표지
DOI QR코드

DOI QR Code

건설프로젝트의 품질경영활동에서 조직구성원의 만족과 참여에 미치는 영향요인 분석

Analysis of Factors Influencing Satisfaction and Engagement of Organization Employees in Quality Management Activities of Construction Projects

  • Cho, Jin-Ho (Department of Civil Engineering, Kyungpook National University) ;
  • Kim, Byung-Soo (Department of Civil Engineering, Kyungpook National University)
  • 투고 : 2019.03.20
  • 심사 : 2019.04.10
  • 발행 : 2019.07.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

건설프로젝트의 품질경영활동에서 조직구성원의 적극적인 참여는 성공적인 경영성과 달성을 촉진한다. 본 연구는 참여를 촉진하는 메커니즘을 발견하고자 한다. 선행연구에서 참여를 촉진하는 선행요인은 보상시스템과 만족이다. 제안된 연구모델의 검증을 위해 232명을 대상으로 샘플데이터를 수집했다. 구조방정식 모델을 이용한 실증분석을 했다. 연구 결과, 제안된 모든 변수가 직원참여에 유의한 정(+)의 영향을 미쳤다. 직급 및 근로계약 유형에 따른 조절효과가 발휘되었다. 본 연구의 결과는 품질경영활동의 촉진을 위한 보다 폭넓은 관점에서 참여를 촉진할 방안을 모색하는 연구자 및 관리자에게 유용한 이론 및 실무적 시사점을 제공할 것으로 기대한다.

The active engagement of the organization employees in the quality management activities of the construction project promotes the achievement of successful management performance. This study seeks to find a mechanism to promote employee engagement. The preceding factors that promote employee engagement through previous research are employee rewards system and satisfaction. In order to verify the proposed research model, sample data of 232 construction project employees were collected and analyzed through a structural equation model. As a result of the study, it was confirmed that all the proposed variables had a significant effect on the employee engagement and the moderate effect according to the employee's position and labor contract. The results of this study are expected to provide useful theoretical and practical implications for researchers and managers seeking ways to promote the engagement of organization employees from a broader perspective for the activation of quality management activities of construction companies.

키워드

GGRHC4_2019_v20n4_94_f0001.png 이미지

Fig. 1. Framework for development of the model

Table 1. Operational definition of variable and composition of questionnaire

GGRHC4_2019_v20n4_94_t0001.png 이미지

Table 2. Demographic profile of the respondents (n=254)

GGRHC4_2019_v20n4_94_t0002.png 이미지

Table 3. Item loadings and validities.

GGRHC4_2019_v20n4_94_t0003.png 이미지

Table 4. Correlation coefficient matrix and roots of the AVEs (shown as diagonal elements).

GGRHC4_2019_v20n4_94_t0004.png 이미지

Table 6. Results of hypothesis testing.

GGRHC4_2019_v20n4_94_t0005.png 이미지

Table 5. Goodness of fit analysis.

GGRHC4_2019_v20n4_94_t0006.png 이미지

Table 7. The significance test Chin et al. (2003) between PLS path in the form of position.

GGRHC4_2019_v20n4_94_t0007.png 이미지

Table 8. The significance test Chin et al. (2003) between PLS path in the form of working contract.

GGRHC4_2019_v20n4_94_t0008.png 이미지

참고문헌

  1. Al-Sabek, F.M. (2015). "Critical factors affecting the implementation of total quality management in the construction industry in UAE." Global Journal of Human-Social Science Research.
  2. Chen, C.F. (2006). "Job satisfaction, organizational commitment, and flight attendants' turnover intentions: A note." Journal of Air Transport Management, 12(5), pp. 274-276. https://doi.org/10.1016/j.jairtraman.2006.05.001
  3. Chin, W.W. (1998). "The partial least squares approach to structural equation modeling." Modern methods for business research, 295(2), pp. 295-336.
  4. Chin, W.W., Marcolin, B.L., and Newsted, P.R. (2003). "A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study." Information systems research, 14(2), pp. 189-217. https://doi.org/10.1287/isre.14.2.189.16018
  5. Cho, J.H. (2017). "An Empirical Study on Top Management's Leadership in Construction Quality Management Activities and Construction Quality Management Performance." J Korean Soc Qual Manag, 45(3), pp. 403-426. https://doi.org/10.7469/JKSQM.2017.45.3.403
  6. Choi, H.S., Lee, S.G., and Ku, C.H. (2007). "Research Articles : Effect of Career Management on Career Commitment in the Hotel Organization." Journal of Tourism Sciences, 31(2), pp. 261-282.
  7. Choi, J.H., and Kim, J.Y. (2014). "The Effect of Big 5 Personality on Emotional Labor at Bank Customer Encounter : Moderating Effects of Emotional Intelligence, Gender and Job Position." Journal of Marketing Studies, 22(4), pp. 199-221.
  8. Deci, E.L. (1972). "The effects of contingent and noncontingent rewards and controls on intrinsic motivation." Organizational behavior and human performance, 8(2), pp. 217-229. https://doi.org/10.1016/0030-5073(72)90047-5
  9. Flynn, B.B., and Flynn, E.J. (2000). "The relationship between quality and other dimensions of competitive performance: tradeoff or compatibility?" Paper presented at the Academy of Management Proceedings.
  10. Hair Jr, J.F., Hult, G.T.M., Ringle, C., and Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM): Sage Publications.
  11. Hallowell, R. (1996). "Southwest Airlines: A case study linking employee needs satisfaction and organizational capabilities to competitive advantage." Human Resource Management, 35(4), pp. 513-534. https://doi.org/10.1002/(SICI)1099-050X(199624)35:4<513::AID-HRM5>3.0.CO;2-Z
  12. Herzberg, F., Mausner, B., and Snyderman, B.B. (2011). The motivation to work (Vol. 1). New Brunswick, NJ: Transaction. [Google Scholar].
  13. Jung, Y.S,, Kang, S.H,, and Lee, K.H. (2005). "Strategic Action Plan for Construction Knowledge Management." Korean Journal of Construction Engineering and Management , KICEM, 6(5), pp. 166-176.
  14. Jung, Y.S., Woo, S.K,, Park, J.H,, Kang, S.H,, Lee, Y.H,, and Lee, B.N. (2004). "Evaluation of the Owner's CM Functions." Korean Journal of Construction Engineering and Management, KICEM, 5(3), pp. 128-136.
  15. Kahn, W.A. (1990). "Psychological conditions of personal engagement and disengagement at work." Academy of management journal, 33(4), pp. 692-724. https://doi.org/10.2307/256287
  16. Kim, G., and Cho, E.A. (2013). "A Study on the Effect of Hotel Employees' Perceived Organizational Support on Organizational Citizenship Behavior and Organization Commitment." International Journal of Tourism and Hospitality Research, 27(4), pp. 423-438.
  17. Kim, K.D., and Hong, W.S. (2011). "Effect of Firm's Activities on Their Performances." Journal of Korea Technology Innovation Society, 14(2), pp. 373-404.
  18. Kim, Y.J. (2008). "The Effects of Employment Status on the Organizational Citizenship Behavior and Customer Orientation of the Hotel Employees." Korean management review, 37(4), pp. 839-871.
  19. Lawler, E.E., and Hall, D.T. (1970). "Relationship of job characteristics to job involvement, satisfaction, and intrinsic motivation." Journal of Applied psychology, 54(4), p. 305. https://doi.org/10.1037/h0029692
  20. LAWLER III, E.E., and Porter, L.W. (1967). "The effect of performance on job satisfaction." Industrial relations: A journal of Economy and Society, 7(1), pp. 20-28. https://doi.org/10.1111/j.1468-232X.1967.tb01060.x
  21. Liu, L., and Li, J.M. (2017). "The Effects of Extrinsic and Intrinsic Rewards on Organizational Effectiveness among the Private and State-owned Enterprises in China." The Journal of Eurasian Studies, 14(1), pp. 67-99. https://doi.org/10.31203/aepa.2017.14.1.004
  22. Lock, E. (1976). The nature and cause of job satisfaction. IM MD Dunette (ed), Handbook of Industrial and Organizational Psychology. 1297-1349. In: chicago: Rand Mcnally.
  23. Min, H.J., Yoo, T.S., and Oh, S.J. (2018). "The Effect of Perception of Creating Shared Value (CSV) Activity on Job Satisfaction of Non-permanent (Part-time) Employees." The Journal of the Korea Contents Association, 18(5), pp. 612-634. https://doi.org/10.5392/JKCA.2018.18.05.612
  24. Park, J.S., Chang, D.S., and Kim, S.W. (2010). "Moderate Effect of JIT and Workforce Management on Infra and Process Factor in Quality Management Practices." Korean Management Science Review, 27(3), pp. 99-115.
  25. Pregnolato, M. (2010). Total rewards that retain: A study of demographic preferences. University of Cape Town.
  26. Saks, A.M. (2006). "Antecedents and consequences of employee engagement." Journal of managerial psychology, 21(7), pp. 600-619. https://doi.org/10.1108/02683940610690169
  27. Sarwar, S., and Abugre, J. (2013). "The influence of rewards and job satisfaction on employees in the service industry." The Business & Management Review , 3(2), p. 22.
  28. Schaufeli, W.B., Salanova, M., Gonzalez-Roma, V., and Bakker, A.B. (2002). "The measurement of engagement and burnout: A two sample confirmatory factor analytic approach." Journal of Happiness studies, 3(1), pp. 71-92. https://doi.org/10.1023/A:1015630930326
  29. Schlechter, A., Thompson, N.C., and Bussin, M. (2015). "Attractiveness of non-financial rewards for prospective knowledge workers: An experimental investigation." Employee Relations, 37(3), pp. 274-295. https://doi.org/10.1108/ER-06-2014-0077
  30. Soane, E., Truss, C., Alfes, K., Shantz, A., Rees, C., and Gatenby, M. (2012). "Development and application of a new measure of employee engagement: the ISA Engagement Scale." Human Resource Development International, 15(5), pp. 529-547. https://doi.org/10.1080/13678868.2012.726542
  31. Westover, J.H., and Taylor, J. (2010). "International differences in job satisfaction: The effects of public service motivation, rewards and work relations." International Journal of Productivity and Performance Management, 59(8), pp. 811-828. https://doi.org/10.1108/17410401011089481
  32. Yenurkar, A.M., and Wankhade, M. (2015). "Assessment of factors affecting quality management in construction industry." IJRESTs, 1(8), pp. 320-328.
  33. Yu, I.H., Kim, K.R., Jung, Y., Chin, S., and Kim, Y.S. (2004). "A Framework of the comparable Performance Measurement in the Construction Industry." Korean Journal of Construction Engineering and Management, KICEM, 5(5), pp. 172-182.