Informatization Policy (정보화정책)

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A Critical Review on Mobility Business and Government Regulations: Trends, Issues, and Conflict Management

Mobility 신산업 동향 및 쟁점, 그리고 정부의 역할 : O2O, 승차공유, 택배, 물류 분야의 전망 및 규제연구를 중심으로

  • Hwang, Sungsoo (Department of Public Administration, Yeungnam University) ;
  • Shin, Yong-Ho (Department of Business Administration, Yeungnam University)
  • Received : 2019.06.10
  • Accepted : 2019.06.25
  • Published : 2019.06.30
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Abstract

This review article summarizes the trends and issues around the mobility business and government regulations in Korea. Key issues identified involve unclear government regulations, conflict management between key stakeholders, platform labor, and regional conflicts. The study then offers an overview of the current government regulations on the mobility business and conflict management, along with some policy recommendations in the areas of linking conflict resolution efforts with the welfare safety net, and corporates' social responsibility for the sustainable ecosystem. Ultimately, an ecosystem is required for multiple ministries and stakeholders to participate in the process of improving the regulations, as well as a control tower (government agency) who plays the pivotal role as a coordinator.

이 연구에서는 Mobility 신산업 관련 동향 및 전망을 정리하고 쟁점들을 제시하였다. 규제 및 갈등 관련 이슈, 기존 사업자와의 이해충돌, 플랫폼 노동 문제, 지역 간 갈등이 대표적인 쟁점으로 정리된다. 이어서 관련 신산업에 대한 정부 규제 현황 및 전망을 관련 연구들로 제시하였다. 마지막으로 갈등연구를 소개하면서 정부의 역할에 대한 정책 방향성을 제언하였다. 제언으로는 생태계 활성화를 위해 정부의 갈등 중재 노력과 복지 안전망의 연계, 그리고 신사업자의 사회적 가치 지향을 논의하였다. 결국 다양한 부처와 이해관계자가 규제 개선 과정에 참여할 수 있는 제도 환경을 조성하고, 이러한 환경에서 중심을 잡아주는 역할을 수행할 수 있는 컨트롤타워를 만드는 것이 추진과정에서 선결되어야 할 것이다.

Keywords

<표 1> 각국의 모빌리티 시범서비스 사례 (Kamargianni, M. et al, 2016)

Examples of Pilot Mobility Services

JBSHBC_2019_v26n2_3_t0001.png 이미지

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