대한토목학회논문집 (KSCE Journal of Civil and Environmental Engineering Research)

  • 제39권6호
  • /
  • Pages.923-932
  • /
  • 2019
  • /
  • 1015-6348(pISSN)
  • /
  • 2799-9629(eISSN)
대한토목학회 (Korean Society of Civil Engeneers)
권호 표지
DOI QR코드

DOI QR Code

카노모델을 활용한 VE대안 검증방법

VE Alternative Verification Method Using KANO Model

  • 리우쥔난 (경북대학교 토목공학과) ;
  • 차오러 (경북대학교 토목공학과) ;
  • 박진영 (경북대학교 지능형건설자동화센터) ;
  • 김병수 (경북대학교 토목공학과)
  • 투고 : 2019.10.23
  • 심사 : 2019.11.04
  • 발행 : 2019.12.01
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

VE는 기능을 향상시키고 비용을 절감함으로써 시설물의 가치를 제고하는 강력한 도구로 활용되고 있다. VE의 프로세스 중 발주자의 요구사항을 파악하여 품질모델에 반영함으로써 개발된 대안이 발주자의 요구사항을 충족시키도록 하고 있다. 그러나 기능분석과 아이디어 도출 및 평가를 통하여 개발된 대안이 발주자의 요구사항을 얼마나 반영하고 있는지를 검증할 수 있는 프로세스는 없다. 본 연구는 VE Job Plan 중에 개발된 대안에 대한 발주자의 만족도를 평가할 수 있는 방법론을 개발하여 검증하고 효과성을 입증하고자 하였다. 상품기획에서 요구사항의 만족, 불만족 여부를 파악할 수 있는 카노(KANO) 모델을 VE의 대안 검증절차를 위한 방법론으로 설정하고 본 연구의 목적에 맞게 개선하여 적용하였다. 연구 결과 본 연구에서 개발된 대안평가 방법은 유용한 것으로 판단되었다. 향후 카노(KANO) 모델이 VE Job Plan 분석단계에서 VE대안에 대한 만족도를 평가하는데 활용될 것으로 기대한다.

VE is used as a powerful tool to add value to facilities by improving functionality and reducing costs. By identifying the client's requirements in the VE process and reflecting them in the quality model, the developed alternatives meet the client's requirements. However, there is no process to verify how the developed alternatives reflect the needs of the client through functional analysis, idea generation and evaluation. The purpose of this study was to develop, verify, and prove the effectiveness of a methodology for evaluating client satisfaction with alternatives developed during the VE Job Plan. The KANO model, which can identify the satisfaction and dissatisfaction of requirements in product planning, was set as a methodology for alternative verification procedures of VE, and was improved and applied to the purpose of this study. As a result, the alternative evaluation method developed in this study was found to be useful. It is expected that the KANO model will be used to evaluate the satisfaction of VE alternatives in the VE Job Plan analysis.

키워드

참고문헌

  1. Baek, I. C. and Lee, Y. S. (2002). "A study on consciousness and actual condition of construction VE." KSCE Academic Conference, KSCE, Busan, South Korea, pp. 1880-1883 (in Korean).
  2. Chen, X. (2019). The research related with Taekwondo Gym service quality using Kano model and the satisfaction factors of Timko Potential Customer Satisfaction Improvement Index(PCSI Index), Ph.D Thesis, Kyunghee University, Seoul, South Korea (in Korean).
  3. Cho, C. Y., Sim, Y. J., Kim, H. K., Lee, P. Y. and Lee, M. J. (2018). "Analysis of importance by category for quantitative economic evaluation of multi-utility tunnel PDF icon." J. of Korean Tunn Undergr Sp. Assoc., KTA, Vol. 20, No. 1, pp. 119-130 (in Korean). https://doi.org/10.9711/KTAJ.2018.20.1.119
  4. Han, J. E. and Nam, K. S. (2016). "A study on the development of user experience analysis frame of interior design with applied KANO model." Korean Institute of Interior Design Autumn Academic Conference, KIID, Seoul, South Korea, Vol. 18, No. 1, pp. 315-318 (in Korean).
  5. Hur, S. J. (2013). The Study of Processing Improvement with VE Construction Applied : Mechanized Construction of Road Drainage, M.Sc Thesis. Busan University, Busan, South Korea (in Korean).
  6. Hwang, B. Y., Rhee, D. Y. and Yi, S. H. (2013). "Impact factors on the restaurant customers' return visit intention by Kano model" Journal of Korean Distribution and Management, Vol. 16, No. 6, pp. 5-15 (in Korean).
  7. Jeon, S. S. (2011). A study on the consumer behavior of family restaurant based on Kano Model and disconfirmation theory, Ph.D Thesis, Sejong University, Seoul, South Korea (in Korean).
  8. Jung, S. B. (2008). A study on the cooperative relation for achieving value engineering in the construction stage, VE, M.Sc Thesis. Hanyang University, Seoul, South Korea (in Korean).
  9. Kano, N. (1995). "Upsizing the organization by atractive quality creation." Total Quality Management, Proceedings of the First World Congress, pp. 60-72.
  10. Kim, C. J. (2013). A study on VE improvement plan of apartment house construction steps, M.Sc Thesis. Chonnam University, Gwangju, South Korea (in Korean).
  11. Kim, D. J., Park, J. I., Lee, J. H. and Lee, M. J. (2016). "The case study on performance measurement weighting for efficient value engineering study of sewage treatment facliity." Korean J Constr Eng Manag, KCEM, Vol. 17, No. 1, pp. 40-47 (in Korean). https://doi.org/10.6106/KJCEM.2016.17.1.040
  12. Kim, H. G. and Park, Y. T. (2016). "Efficient problem-solving idea generation in the design phase VE of construction projects using business creativity codes (BCC)." Journal of the Korea Institute of Building Construction, Vol.16, No.4, pp. 367-379 (in Korean). https://doi.org/10.5345/JKIBC.2016.16.4.367
  13. Kim, J. D. (2003). A study on the problem analysis and improvements for the application of construction VE in construction projects, M.Sc Thesis. Chungang University, Seoul, South Korea (in Korean).
  14. Kim, J. S and Kim, B. S. (2017). "Eco-friendly design evaluation model using PEI for construction facilities." J. Korean Soc. Civ. Eng., KSCE, Vol. 37, No. 4, pp.729-738 (in Korean). https://doi.org/10.12652/Ksce.2017.37.4.0729
  15. Kim, M. J., Cha, O. R., KIm, J. S. and Kim, B. S. (2016). "Definition of environmental cost for Eco-VE of construction facility." Proc. of KSCE 2016 Convention, KSCE, Zezu, South Korea Vol. 2016, No. 10, pp. 89-90 (in Korean).
  16. Kim, M. R. (2014). "A study on the quality of library service - A quality evaluation of library services by using KANO-LibQual+ -." Korea Society for Information Management Autumn Conference, KSIM, Seoul, South Korea, Vol. 2014, No. 8, pp. 153-156 (in Korean).
  17. Kim, S. Y., Lee. Y. R. and Yang, J. K. (2015). "Alternative evaluation method of GFI-based construction value engineering." Korean J Constr Eng Manag, KCEM, Vol.16, No. 3, pp. 3-10 (in Korean). https://doi.org/10.6106/KJCEM.2015.16.3.003
  18. Ko, N. H., Kim, S. G. and Bae, H. G. (2016). "Design VE Effect of Public Construction Project through Survey and Analysis of Construction Cost Reduction Rate." Construction Engineering and Management, Vol. 17, No. 1, pp.44-47 (in Korean).
  19. Lee, B. S. (2009). A study on the effect of service quality elements on the customer's satisfaction using Kano's method - Focusing on the Korean restaurants in Jeonju Hanok Village -, Ph.D Thesis, Yeungnam University, Gyeongsan, South Korea (in Korean).
  20. Lee, H. S. (2012a). Workability Improvement Applying Construction VE : Case Study on Tunnel Cutting Method, M.Sc Thesis. Busan University, Busan, South Korea (in Korean).
  21. Lee, J. H. (2012b). A case study on construction VE application for donggimhae IC softground construction method, M.Sc Thesis, Busan University, Busan, South Korea (in Korean).
  22. Lee, J. S. (2015). "Calculation model for function & Cost score based on normalization method in design VE." Korean J Constr Eng Manag, KCEM, Vol. 16, No. 4, pp. 98-106 (in Korean). https://doi.org/10.6106/KJCEM.2015.16.4.098
  23. Lim, C. H., Chun, J. Y. and Lee, J. S. (2019). "Project participants cooperative decision making model with QFD-based VE technique." Korean J Constr Eng Manag, KCEM, Vol. 20, No. 4, pp. 3-12 (in Korean). https://doi.org/10.6106/KJCEM.2019.20.4.003
  24. Lim, S. U. and Park, Y. T. (2010). "Potential customer satisfaction improvement index based on Kano model." J. Korean Soc Qual Manag., KSQM, Vol. 38, No. 2, pp. 248-260 (in Korean).
  25. Matzler, B. and Hinterhuber, H. (1998). "How to make product development project more successful by integrating Kano's model of customer satisfaction into quality fuction depolyment." Technovation, Vol. 18, No. 10, pp. 25-38. https://doi.org/10.1016/S0166-4972(97)00072-2
  26. Moon, K. S. (2014). VE construction through improved methods of tunnel construction, M.Sc Thesis. Seoul National University of Science and Technology, Seoul, South Korea (in Korean).
  27. Park, E. K. and Choi, B. K. (2010). "The study on perceived justice of service recovery and customer satisfaction based on Kano's model - Focused on the twenties and thirties female customers visiting coffe shop -." International Journal of Tourism and Hospitality Research, Vol. 25, No. 2, pp. 137-155 (in Korean).
  28. Park, J. H., Jin, Z. X., Hyun, C. T., Kim, H. J. and Kwon, S. H. (2018). "Improvement of the evaluation method for VE alternatives using the risk assessment process." Korean J Constr Eng Manag, KCEM, Vol. 19, No. 5, pp. 32-42 (in Korean). https://doi.org/10.6106/KJCEM.2018.19.5.032
  29. Park, J. K., Kwon, U. and Kim, G. J. (2004). "The Kano evaluation of service quality of sports centers: An empirical assessment by items." Korean Journal of Physical Education, Vol. 43, No. 5, pp. 523-532 (in Korean).
  30. Shim, S. Y. (2013). A case study on problems and improvements for the area standard of military barrack, M.Sc Thesis. Chungang University, Seoul, South Korea (in Korean).
  31. Song, H. J., Cha, Y. W., Lee, H. J. and Hyun, C. H. (2016). "a basic study for building VET/CM leading construction VE process." The Korea Institute of Building Construction Autumn Academic Conference, KIC, Seosan, South Korea (in Korean).
  32. Timko, M. (1993). "An experiment in continuous analysis." Center for Quality of Management Journal, Vol. 2, No. 4, pp. 17-20.
  33. Woo, D. W. (2013). A study on the improvement of construction VE Process using TRIZ, M.Sc Thesis. Kyungil University, Gyeongsan, South Korea (in Korean).
  34. Yang, J. M. and Han, S. I. (2013). "A study on airline service quality assessment using potential customer satisfaction improvement (PCSI) index based on Kano model." Korean Journal of Hotel Administration, Vol. 22, No. 6, pp. 37-58 (in Korean).
  35. Yoon, H. C. and Lee, S. B. (2006). "A Study on the Family Restaurant Customers' Needs by Kano Model & Potential Customer Satisfaction Improvement Index : Based on Female Customers." J. Korean Inst. Ind. Eng., JKIIE, Vol. 32, No. 2, pp.153-162 (in Korean).
  36. Yoon, J. M. (2012). The study on planning the enhancement of site operationability through ordering bodies' construction VE, M.Sc Thesis, Ajou University, Suwon, South Korea (in Korea).
  37. Yu, J. J., Kim, D. J., Park, T. Y., Chang, J. H. and Choi, J. Y. (2017). "A study on value analysis methodology of electric design through VE process." The Korean Institute of Electrical Engineers Autumn Academic Conference, KIEE, Busan, South Korea, pp. 1586-1588 (in Korean).
  38. Yun, H. C. and Ree, S. B. (2006). "A Study on the family restaurant customers needs by Kano model & potential customer satisfaction improvement index : Based on female customers." J. Korean Inst. Ind. Eng., JKIIE, Vol. 32, No. 2, pp. 153-162 (in Korean).