Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on the Influential Factor of the Formation of Psychological Ownership on Personal Information

개인정보 소유감을 형성하는 영향 요인에 관한 연구

  • Minjung Park (School of Business, Ewha Womans University) ;
  • Sangmi Chai (School of Business, Ewha Womans University)
  • 박민정 (이화여자대학교 경영학과) ;
  • 채상미 (이화여자대학교 경영학과)
  • Received : 2018.03.12
  • Accepted : 2018.09.03
  • Published : 2018.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

Since there are growing concerns regarding personal information, users have perceived the importance of it. It makes users try to manage and control personal information by their own intentions. Therefore, we assume users now have begun to perceive psychological ownership on personal information. A main objective of this study is to identitythe relationship between accountability, self-identity, self-efficacy and sense of belongingness and psychological ownership on personal information. We conduct an online-basedsurvey and establish a structural equation model for testing hypothesis. The results show that users' accountability, self-identity and sense of belongingness positively influence to psychological ownership on personal information. Additionally, users' perceived psychological ownership on personal information increase their concern for information privacy. This study suggests a new concept as 'perceived psychological ownership on personal information' to explain for intentions of their psychological possessions toward personal information. The findings of this study can provide a way for how firms have to require clients' personal information with increasing their satisfactions.

오늘날 빈번하게 발생하는 각종 개인정보침해 사고의 증가는 사용자에게 자신의 의지를 바탕으로 개인정보를 통제 및 관리하고자 하는 의지를 발생시킴에 따라, 개인정보에 대한 심리적 소유감을 형성하게 하였다. 이에 본 연구는 무형의 개인정보를 실제로 소유한 것과 같이 개인이 인지하는 상태를 '개인정보 소유감'으로 정의하였으며, 이를 바탕으로 개인정보 소유감에 영향을 미치는 요인과의 관계를 도출하고자 한다. 또한 개인정보 소유감이 개인의 인지된 정보 프라이버시 염려에 미치는 영향을 추가적으로 살펴보는 것에 주된 연구 목적이 있다. 이를 위하여 본 연구에서는 국내 거주하는 400명을 대상으로 온라인 설문조사를 진행하였으며, 수집된 데이터는 구조방정식 모형을 통하여 분석되었다. 분석 결과, 개인정보에 대한 책임감, 자기 동일성, 소속감이 각각 인지된 개인정보에 대한 소유감을 증가시키는 반면에 자기 효능감은 개인정보 소유감에 유의한 영향을 미치지 않았다. 또한 개인이 인지하는 개인정보 소유감이 증가할수록 개인의 정보 프라이버시 염려가 심화되었다. 이와 같은 본 연구의 결과는 무형의 개인정보를 유형의 자산과 같이 개인이 인지할 수 있다는 것을 밝힘에 따라, 개인정보에 대한 사용자의 심리적 소유감과 관련된 연구의 확장에 기여한다. 나아가, 본 연구는 향후 기업에서 고객의 개인정보를 효과적으로 수집 및 활용하기 위해서는 고객이 인지하는 개인정보 소유감의 이해가 선행되어야 함을 시사한다.

Keywords

References

  1. 강은영, 곽기영, "지식소유감이 지식생산태도에 미치는 영향", 지식경영연구, 제18권, 제1호, 2011, pp. 1-24. https://doi.org/10.15813/KMR.2017.18.1.001
  2. 구윤모, 홍성우, 김범수, "개인의료정보 자기결정권 행사 의도에 영향을 미치는 요인", Information Systems Review, 제20권, 제1호, 2018, pp. 159-177. https://doi.org/10.14329/isr.2018.20.1.159
  3. 김민성, 김성태, "개인정보 노출이 잊혀질 권리 수용 의도에 미치는 영향에 관한 연구", 한국언론학보, 제58권, 제2호, 2014, pp. 307-336.
  4. 김준영, 김태성, "누가 보안에 더 신경을 쓰는가?: 성격특성이 PC 보안의도에 미치는 영향", Information Systems Review, 제20권, 제1호, 2018, pp. 99-114. https://doi.org/10.14329/isr.2018.20.1.099
  5. 문재완, "유럽연합(EU) 개인정보보호법의 특징과 최근 발전", 외법논집, 제40권, 2016, pp. 1-18.
  6. 배재권, "빅데이터 환경에서 개인정보유출 위협이 정보보호행위에 미치는 영향에 관한 연구", e-비즈니스연구, 제17권, 제3호, 2016, pp. 191-208. https://doi.org/10.15719/GEBA.17.3.201606.191
  7. 이상명, "개인정보자기결정권의 헌법적 근거에 관한 고찰", 공법연구, 제36권, 2008, pp. 225-248.
  8. 이정화, 손성규, "기업지배구조와 회계정보공시와의 관계에 대한 실증연구", 회계학연구, 제30권, 제3호, 2005, pp. 33-69.
  9. 한국경제, "박신영, 금융관련 개인정보 상업적 거래 허용해야 하나", 2018. 03. 30, Available at http://news.hankyung.com/article/2018033084801.
  10. 허진성, "SNS의 개인정보 침해문제와 그 대응방안에 관한 연구", 언론과법, 제9권, 제2호, 2010, pp. 75-103.
  11. Acquisti, A., L. Brandimarte, and G. Loewenstein, "Privacy and human behavior in the age of information", Science, Vol.347, No.6221, 2015, pp. 509-514. https://doi.org/10.1126/science.aaa1465
  12. Ashforth, B. E. and F. Mael, "Social identity theory and the organization", Academy of Management Review, Vol.14, No.1, 1989, pp. 20-39. https://doi.org/10.2307/258189
  13. Avey, J. B., B. J. Avolio, C. D. Crossley, and F. Luthans, "Psychological ownership: Theoretical extensions, measurement and relation to work outcomes", Journal of Organizational Behavior, Vol.30, No.2, 2009, pp. 173-191. https://doi.org/10.1002/job.583
  14. Baek, Y. M., E. Kim, and Bae, Y., "My privacy is okay, but theirs is endangered: Why comparative optimism matters in online privacy concerns", Computers in Human Behavior, Vol.31, 2014, pp. 48-56. https://doi.org/10.1016/j.chb.2013.10.010
  15. Baer, M. and G. Brown, "Blind in one eye: How psychological ownership of ideas affects the types of suggestions people adopt", Organizational Behavior and Human Decision Processes, Vol.118, No.1, 2012, pp. 60-71. https://doi.org/10.1016/j.obhdp.2012.01.003
  16. Bandura, A., "The explanatory and predictive scope of self-efficacy theory", Journal of Social and Clinical Psychology, Vol.4, No.3, 1986, pp. 359-373. https://doi.org/10.1521/jscp.1986.4.3.359
  17. Barki, H., G. Pare, and C. Sicotte, "Linking IT implementation and acceptance via the construct of psychological ownership of information technology", Journal of Information Technology, Vol.23, No.4, 2008, 269-280. https://doi.org/10.1057/jit.2008.12
  18. Beggan, J. K., "Using what you own to get what you need: The role of possessions in satisfying control motivation", Journal of Social Behavior and Personality, Vol.6, No.6, 1991, pp. 129-146.
  19. Belk, R. W., "Possessions and the extended self", Journal of Consumer Research, Vol.15, No.2, 1988, pp. 139-168. https://doi.org/10.1086/209154
  20. Brown, G., T. B. Lawrence, and S. L. Robinson, "Territoriality in organizations", Academy of Management Review, Vol.30, No.3, 2005, pp. 577-594. https://doi.org/10.5465/amr.2005.17293710
  21. Buchanan, T., C. Paine, A. N. Joinson, and U. Reips, "Development of measures of online privacy concern and protection for use on the Internet", Journal of the Association for Information Science and Technology, Vol.58, No.2, 2007, pp. 157-165. https://doi.org/10.1002/asi.20459
  22. Bulgurcu, B., H. Cavusoglu, and I. Benbasat, "Information security policy compliance: An empirical study of rationality-based beliefs and information security awareness", MIS Quarterly, Vol.34, No.3, 2010, pp. 523-548. https://doi.org/10.2307/25750690
  23. Chai, S., S. Bagchi-Sen, C. Morrell, H. R. Rao, and S. Upadhyaya, "Role of perceived importance of information security: An exploratory study of middle school children's information security behavior", Issues in Informing Science & Information Technology, Vol.3, 2006, pp. 127-135. https://doi.org/10.28945/877
  24. Cram, F. and H. Paton, "Personal possessions and self-identity: The experiences of elderly women in three residential settings", Australasian Journal on Ageing, Vol.12, No.1, 1993, pp. 19-24. https://doi.org/10.1111/j.1741-6612.1993.tb00579.x
  25. Culnan, M. J. and P. K. Armstrong, "Information privacy concerns, procedural fairness, and impersonal trust: An empirical investigation", Organization Science, Vol.10, No.1, 1999, pp. 104-115. https://doi.org/10.1287/orsc.10.1.104
  26. De Dreu, C. K. and D. van Knippenberg, "The possessive self as a barrier to conflict resolution: effects of mere ownership, process accountability, and self-concept clarity on competitive cognitions and behavior", Journal of Personality and Social Psychology, Vol.89, No.3, 2005, pp. 345-357. https://doi.org/10.1037/0022-3514.89.3.345
  27. Dipboye, R. L., "A critical review of Korman's self-consistency theory of work motivation and occupational choice", Organizational Behavior and Human Performance, Vol.18, No.1, 1977, pp. 108-126. https://doi.org/10.1016/0030-5073(77)90021-6
  28. Duncan, N. G., "Home ownership and social theory", Housing and Identity: Cross-cultural Perspectives, Vol.98, 1981, pp. 98-134.
  29. Fornell, C. and D. F. Larcker, "Structural equation models with unobservable variables and measurement error: Algebra and statistics", Journal of Marketing Research, Vol.18, No.3, 1981, pp. 382-388. https://doi.org/10.1177/002224378101800313
  30. Ghafoor, A., T. M. Qureshi, M. A. Khan, and S. T. Hijazi, "Transformational leadership, employee engagement and performance: Mediating effect of psychological ownership", African Journal of Business Management, Vol.5, No.17, 2011, pp. 73-91. https://doi.org/10.5897/AJBM11.126
  31. Jarvenpaa, S. L. and D. S. Staples, "Exploring perceptions of organizational ownership of information and expertise", Journal of Management Information Systems, Vol.18, No.1, pp. 151-183.
  32. Johnston, A. C. and M. Warkentin, "Fear appeals and information security behaviors: An empirical study", MIS Quarterly, 2010, Vol.34, No.3, pp. 549-566. https://doi.org/10.2307/25750691
  33. Kehr, F., D. Wentzel, and T. Kowatsch, "Privacy paradox revised: Pre-existing attitudes, psychological ownership, and actual disclosure", Thirty Fifth International Conference on Information Systems, Auckland, 2014.
  34. Kim, S. S. and S. W. Ryu, "Structural relationships among factors to adoption of telehealth service", Asia Pacific Journal of Information Systems, Vol.21, 2011, pp. 71-96.
  35. Korman, A. K., "Toward an hypothesis of work behavior", Journal of Applied Psychology, Vol.54, No.1, 1970, pp. 31-41. https://doi.org/10.1037/h0028656
  36. Lee, G. and W. J. Lee, "Information privacy and reactance in online profiling", Asia Pacific Journal of Information Systems, Vol.19, No.4, 2009, pp. 29-45.
  37. Lee, Y. and A. N. Chen, "Usability design and psychological ownership of a virtual world", Journal of Management Information Systems, Vol.28, No.3, 2011, pp. 269-308. https://doi.org/10.2753/MIS0742-1222280308
  38. Lerner, J. S. and P. E. Tetlock, "Accounting for the effects of accountability", Psychological Bulletin, Vol.125, No.2, 1999, pp. 255-275. https://doi.org/10.1037//0033-2909.125.2.255
  39. Malhotra, N. K., S. S. Kim, and J. Agarwal, "Internet users' information privacy concerns (IUIPC): The construct, the scale, and a causal model", Information Systems Research, Vol.15, No.4, 2004, pp. 336-355. https://doi.org/10.1287/isre.1040.0032
  40. Mayhew, M. G., N. M. Ashkanasy, T. Bramble, and J. Gardner, "A study of the antecedents and consequences of psychological ownership in organizational settings", The Journal of Social Psychology, Vol.147, No.5, 2007, pp. 477-500. https://doi.org/10.3200/SOCP.147.5.477-500
  41. Menard, P., M. Warkentin, and P. B. Lowry, "The impact of collectivism and psychological ownership on protection motivation: A cross-cultural examination", Computers & Security, Vol.75, 2018, pp. 147-166. https://doi.org/10.1016/j.cose.2018.01.020
  42. Nam, C., C. Song, E. L. Park, and E. Lee, "Consumers' privacy concerns and willingness to provide marketing-related personal information online", Association for Consumer Research, Vol.33, 2006, pp. 212-217.
  43. Nunnally, J. C. and I. H. Bernstein, Psychometric Theory, McGraw-Hill, New York, 1978.
  44. O'Reilly, C. A. and J. Chatman, "Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior", Journal of Applied Psychology, Vol.71, No.3, 1986, pp. 492-499. https://doi.org/10.1037//0021-9010.71.3.492
  45. Phelps, J., G. Nowak, and E. Ferrell, "Privacy concerns and consumer willingness to provide personal information", Journal of Public Policy & Marketing, Vol.19, No.1, 2000, pp. 27-41. https://doi.org/10.1509/jppm.19.1.27.16941
  46. Pierce, J. L. and I. Jussila, "Collective psychological ownership within the work and organizational context: Construct introduction and elaboration", Journal of Organizational Behavior, Vol.31, No.6, 2010, pp. 810-834. https://doi.org/10.1002/job.628
  47. Pierce, J. L., M. P. O'driscoll, and A. Coghlan, "Work environment structure and psychological ownership: The mediating effects of control", The Journal of Social Psychology, Vol.144, No.5, 2004, pp. 507-534. https://doi.org/10.3200/SOCP.144.5.507-534
  48. Pierce, J. L., T. Kostova, and K. T. Dirks, "The state of psychological ownership: Integrating and extending a century of research", Review of General Psychology, Vol.7, No.1, 2003, pp. 84-107. https://doi.org/10.1037/1089-2680.7.1.84
  49. Pierce, J. L., T. Kostova, and K. T. Dirks, "Toward a theory of psychological ownership in organizations", Academy of Management Review, Vol.26, No.2, 2001, pp. 298-310. https://doi.org/10.2307/259124
  50. Rhee, H., C. Kim, and Y. U. Ryu, "Self-efficacy in information security: Its influence on end users' information security practice behavior", Computers & Security, Vol.28, No.8, 2009, pp. 816-826. https://doi.org/10.1016/j.cose.2009.05.008
  51. Rousseau, D. M., "Why workers still identify with organizations", Journal of Organizational Behavior, Vol.19, No.3, 1998, pp. 217-233. https://doi.org/10.1002/(SICI)1099-1379(199805)19:3<217::AID-JOB931>3.0.CO;2-N
  52. Sharma, S. and R. E. Crossler, "Disclosing too much? Situational factors affecting information disclosure in social commerce environment", Electronic Commerce Research and Applications, Vol.13, No.5, pp. 305-319.
  53. Siponen, M., M. A. Mahmood, and S. Pahnila, "Employees' adherence to information security policies: An exploratory field study", Information & Management, Vol.51, No.2, 2014, pp. 217-224. https://doi.org/10.1016/j.im.2013.08.006
  54. Smith, H. J., S. J. Milberg, and S. J Burke, "Information privacy: Measuring individuals' concerns about organizational practices", MIS Quarterly, Vol.20, No.2, 1996, pp. 167-196. https://doi.org/10.2307/249477
  55. Smith, H. J., T. Dinev, and H. Xu, "Information privacy research: An interdisciplinary review", MIS Quarterly, Vol.35, No.4, 2011, pp. 989-1016. https://doi.org/10.2307/41409970
  56. Stajkovic, A. D. and F. Luthans, "Social cognitive theory and self-efficacy: Goin beyond traditional motivational and behavioral approaches", Organizational Dynamics, Vol.26, No.4, 1998, pp. 62-74. https://doi.org/10.1016/S0090-2616(98)90006-7
  57. Taddicken, M., "The 'privacy paradox'in the social web: The impact of privacy concerns, individual characteristics, and the perceived social relevance on different forms of self-disclosure", Journal of Computer-Mediated Communication, Vol.19, No.2, 2014, pp. 248-273. https://doi.org/10.1111/jcc4.12052
  58. Van Dyne, L. and J. L. Pierce, "Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior", Journal of Organizational Behavior, Vol.25, No.4, 2004, pp. 439-459. https://doi.org/10.1002/job.249
  59. Vandewalle, D., L. Van Dyne, and T. Kostova, "Psychological ownership: An empirical examination of its consequences", Group & Organization Management, Vol.20, No.2, 1995, pp. 210-226. https://doi.org/10.1177/1059601195202008
  60. White, R. W., "Motivation reconsidered: The concept of competence", Psychological Review, Vol.66, No.5, 1959, pp. 297-333. https://doi.org/10.1037/h0040934
  61. Wilpert, B., "Property, ownership, and participation: On the growing contradictions between legal and psychological concepts", International Handbook of Participation in Organizations: For the Study of Organizational Democracy, Co-Operation, and Self Management, Vol.2, 1991, pp. 149-164.