Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A study on factors affecting consumers' information retrieval activities: Focusing on outbound tourism consumers in Japan and South Korea

소비자의 정보 검색 활동에 영향을 미치는 요인에 관한 연구 한국과 일본의 아웃바운드 관광 상품 소비자를 중심으로

  • Bae, Jongmin (Gradaute School, College of Commerce, Nihon University)
  • 배종민 (일본대학교 상학연구과)
  • Received : 2018.02.28
  • Accepted : 2018.04.20
  • Published : 2018.04.28
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Abstract

Information is very important for modern consumers, and the factors that have a great influence on product purchasing. Accordingly, elucidating factors affecting the retrieval process of information is an important. This study identifies factors that affect tourism information retrieval activities. First, it was carried out the meta analysis of tourism information, repurchase intention, attitude toward technology, and information utilization. Through the meta analysis, hypothesis model about each factor of information retrieval and repurchase of tourism products was suggested. The hypothesis model was verified by a survey of Korean and Japanese tourists. As a result, it is confirmed the relationship between the above factors. The results of this study are expected to contribute to the development of a tourists' information usage model in the future.

현대 소비자들에게 제품의 정보는 매우 중요하며, 소비자의 제품 구매 활동에 영향을 미치는 요소 중에 하나이다. 따라서 정보의 검색 과정에 영향을 미치는 요인을 규명하는 것은 마케팅에 있어서 중요한 연구 과제라고 할 수 있다. 이 연구에서는 관광객이 여행중 단계에 있을 때, 정보 검색 활동에 영향을 미치는 요인을 확인하였다. 먼저 관광정보, 재구매의도, 기술에 대한 태도, 정보 활용에 대한 이론적인 내용을 확인하였다. 이후 정보 검색의 각 요인들과 관광 상품의 재구매사이의 가설 모델을 제안하였으며, 이 모델은 한국과 일본의 관광객을 대상으로 한 설문조사를 통해 검증을 실시하였다. 설문조사 결과의 분석을 통해, 선행연구를 통해 확인한 요인들의 관계성을 확인하였다. 연구 결과 관광 상품이 관광 상품의 소비자에게 영향을 요인들을 확인하였으며, 요인들 간의 관계 또한 확인하였다. 본 연구의 결과는 향후 관광객 정보 이용모델 개발의 기초 연구가 될 것으로 기대한다.

Keywords

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