Journal of Korea Multimedia Society (한국멀티미디어학회논문지)

Korea Multimedia Society (한국멀티미디어학회)
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A Study on Conversational Public Administration Service of the Chatbot Based on Artificial Intelligence

인공지능 기반 대화형 공공 행정 챗봇 서비스에 관한 연구

  • Park, Dong-ah (Department of Information Systems, Graduate School, Pukyong National University)
  • Received : 2017.07.17
  • Accepted : 2017.07.21
  • Published : 2017.08.31
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Abstract

Artificial intelligence-based services are expanding into a new industrial revolution. There is artificial intelligence technology applied in real life due to the development of big data and deep learning related technology. And data analysis and intelligent assistant services that integrate information from various fields have also been commercialized. Chatbot with interactive artificial intelligence provide shopping, news or information. Chatbot service, which has begun to be adopted by some public institutions, is now just a first step in the steps. This study summarizes the services and technical analysis of chatbot. and the direction of public administration service chatbot was presented.

Keywords

References

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