대한안전경영과학회지 (Journal of the Korea Safety Management & Science)

  • 제19권1호
  • /
  • Pages.145-156
  • /
  • 2017
  • /
  • 1229-6783(pISSN)
  • /
  • 2288-1484(eISSN)
대한안전경영과학회 (Korea Safety Management & Science)
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ISO/TS 16949 품질경영시스템이 고객만족과 조직성과에 미치는 영향에 관한 연구

A study on effects of ISO/TS 16949 quality management system on customer satisfaction and organizational performance

  • 김민경 (명지대학교 산업경영공학과) ;
  • 강경식 (명지대학교 산업경영공학과)
  • Kim, Min-Kyeong (Department of Industrial Management Engineering, MYONGJI University) ;
  • Kang, Kyung-sik (Department of Industrial Management Engineering, MYONGJI University)
  • 투고 : 2016.12.24
  • 심사 : 2017.02.02
  • 발행 : 2017.03.31
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초록

This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.

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참고문헌

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