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http://dx.doi.org/10.12812/ksms.2017.19.1.145

A study on effects of ISO/TS 16949 quality management system on customer satisfaction and organizational performance  

Kim, Min-Kyeong (Department of Industrial Management Engineering, MYONGJI University)
Kang, Kyung-sik (Department of Industrial Management Engineering, MYONGJI University)
Publication Information
Journal of the Korea Safety Management & Science / v.19, no.1, 2017 , pp. 145-156 More about this Journal
Abstract
This study was conducted to grasp problems of the present and investigate the real condition of organizations by making how an organizational ISO/TS 16949 quality management system has a positive effect on process improvement, perceived organizational support has a significant effect on the relationship between ISO/TS 16949 requirements and process improvement, process improvement has a positive effect on customer satisfaction and organizational performance research projects. For doing them, it tris to suggest an effective application plan of ISO/TS 16949 certification through improvements about corporate quality management systems of the automobile field by investigating and analyzing literature of the precedent studies and ISO/TS 16949 certification effects actually, conducting and analyzing an survey on effects on customer satisfaction and organizational performance, and drawing the problems.
Keywords
ISO/TS 16949; Quality Management System;
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  • Reference
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