Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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The Effect of Technostress on User Resistance and End-User Performance

테크노스트레스가 사용자 저항과 성과에 미치는 영향

  • Kyoung-June Kim (Global Business Academy, Incheon National University) ;
  • Ki-Dong Lee (Global Business Academy, College of Business Administration, Incheon National University)
  • Received : 2017.09.22
  • Accepted : 2017.12.11
  • Published : 2017.12.31
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Abstract

Recent information technology achieves remarkable progress in almost all areas where it can be applied. However, this technology also causes technostress, such as fear and pressure to individuals, due to events, such as the threat of job loss. This technostress is becoming an important factor that can affect user performance and productivity in future society where information technology will be the focus. This kind of stress should be studied considerably in academic and practical applications. The effects of technostress on individual performance remain ambiguous. Therefore, academic research is needed to prove these effects. This study aimed to clarify the direct and indirect effects of technostress on information technology end-users. We developed a research model that integrates innovation resistance and technostress theory through previous studies and analyzed the questionnaire of 317 people. The PLS structural equation model and the study results of Baron and Kenny (1986) indicated that rapid change, connectivity, reliability, and complexity are crucial factors affecting the technostress of information technology. Technostress was analyzed indirectly only through innovation resistance, which affected the performance of end-users. This study will provide new implications for the relationship between technostress and performance or productivity in the IS field.

최근의 정보기술은 인간이 할 수 있는 거의 모든 영역에서 적용될 만큼 눈부신 발전을 거듭하고 있지만, 직업 상실의 위협과 같은 사건들로 인하여 개인에게는 기술로 인한 지침, 압박감과 같은 테크노스트레스를 유발시키기도 한다. 이러한 테크노스트레스는 정보기술이 중심이 될 미래 사회에서 사용자의 성과나 생산성에 영향을 미칠 수 있는 중요한 요인이기 때문에 그 관계성에 대한 연구는 매우 중요하다. 본 연구에서는 정보기술 사용자에게 발생되는 테크노스트레스가 성과에 대한 직, 간접적인 영향을 밝히고자 한다. 이를 위해서 테크노스트레스의 발생절차에 대하여 문헌검토를 통해 구체화 하였으며, 사용자의 반응에 대한 유발과 개인적 결과인 성과에 미치는 영향을 실증분석하였다. 따라서 테크노 스트레스와 혁신저항 이론을 통합한 연구모형을 개발하였으며, 317명의 설문조사 응답 자료를 분석하였다. PLS 구조방정식과 매개회귀분석을 통한 분석결과 개인의 테크노스트레스 유발시키는 정보기술의 특성에는 급변성, 연결성, 신뢰성, 복잡성이 영향요인이었으며, 테크노스트레스는 혁신저항을 통해서 간접적으로만 최종 사용자의 성과에 영향을 미치는 것으로 분석되었다. 본 연구는 그동안 정보시스템 분야에서 제기되었던 테크노스트레스와 성과의 인과관계에 대하여 새로운 관점을 제시하여, 학문적이고 실무적인 시사점을 제공할 것이다.

Keywords

Acknowledgement

이 논문은 인천대학교 2017년도 자체연구비 지원에 의하여 연구되었음.

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