대한산업공학회지 (Journal of Korean Institute of Industrial Engineers)

  • 제43권2호
  • /
  • Pages.90-99
  • /
  • 2017
  • /
  • 1225-0988(pISSN)
  • /
  • 2234-6457(eISSN)
대한산업공학회 (Korean Institute of Industrial Engineers)
권호 표지
DOI QR코드

DOI QR Code

연구개발 특성을 고려한 품질경영 모형

A Quality Management Model Contingent to R&D Characteristics

  • 윤재욱 (한국외국어대학교 산업경영공학과)
  • Yoon, JaeWook (Department of Industrial and Management Engineering, Hankuk University of Foreign Studies)
  • 투고 : 2017.01.10
  • 심사 : 2017.02.21
  • 발행 : 2017.04.15
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

As the importance of R&D has increased, there have been various efforts to apply the quality management principles and tools to R&D activities in order to manage them effectively. The R&D sector differs from other value chains, so it may be difficult to apply quality management without proper considerations of R&D characteristics. This study describes the characteristics of R&D as high uncertainty and risk, diversity of R&D types, project-based activities, importance of strategic goals and business models, and importance of intangible assets. Three well accepted R&D quality management models are reviewed and implications for quality management and R&D characteristics are summarized. Based on these findings, the management targets of R&D quality management are classified into management level (organization, project) and management focus (process, output), and the contexts of R&D quality management are classified into R&D type (research, development) and market/customer requirement clarity (fluid, specific), and appropriate R&D quality management activities in each situations have been suggested.

키워드

참고문헌

  1. ANSI/ASQ Z1.13 (1999), Quality Guidelines for Research, ASQ.
  2. ASQ (2010), Fresh Thinking on Innovation and Quality, ASQ White Paper.
  3. Box, G., Hunter, J., and Hunter, W. (2005), Statistics for Experimenters, 2nd ed. John Wiley & Sons, New Jersey.
  4. Chesbrough, H. (2006), Open Innovation : The New Imperative for Creating and Profiting from Technology, Harvard Business School Publishing Corporation.
  5. Chrissis, M., Konrad, M., and Shrum, S. (2007), CMMI 2nd ed. : Guidelines for Process Integration and Product Improvement, Addison-Wesley.
  6. Cooper, R. (2011), Winning at New Products : Creating Value through Innovation, 4th ed., Basic Books, New York.
  7. EIRMA (2003), Assessing R&D Effectiveness, WG62 Report, European Industrial Research Management Association.
  8. Endres, A. (1997), Improving R&D Performance the Juran Way, John Wiley & Son, New York.
  9. Fitzsimmons, J. and Fitzsimmons, M. (2011), Service Management:Operations, Strategy, Information Technology, 7th ed. McGraw Hill, Boston.
  10. Francis, P. (1992), "Quality in R&D : Putting Quality into R&D Process", Research Technology Management, 35(4), 16-23.
  11. Gravin, D. (1988), Managing Quality : The Strategic and Competitive Edge, Free Press, New York.
  12. Hackman, J. and Wageman, R. (1995), Total Quality Management : Empirical, Conceptual and Practical Issues, Administrative Science Quarterly, 40(2), 309-342. https://doi.org/10.2307/2393640
  13. ISO (2015), Quality Management Systems-Requirements, 5th ed. International Organization for Standardization.
  14. Johnson, A. (2006), Lessons learned from six sigma in R&D, Research Technology Management, 49(2), 15-19.
  15. Miller, R. (1995), Applying Quality Practices to R&D, Research Technology Management, 38(2), 47-54. https://doi.org/10.1080/08956308.1995.11671683
  16. Miller, W. and Morris, L. (1999), Forth Generation R&D, John Wiley & Son, New York.
  17. Oh, Y. and Jung, K. (2015), Comparative Analysis of R&D Investment among Korea and major countries, KISTEP Summary Statistics, 16, Korea Institute of S&T Evaluation and Planning.
  18. Paulk, M., Weber, C., Curtis, B., and Chrissis, M. (1994), The Capability Maturity Model : Guidelines for Improving the Software Process, Addison Wesley.
  19. Parasuraman, A., Zeithaml, V., and Berry, L. (1985), A Conceptual Model of Service Quality and Its Implications for Future Research, Journal of Marketing, 49(4), 41-50. https://doi.org/10.2307/1251430
  20. Parasuraman, A., Zeithaml, V., and Berry, L. (1988), "SERVQUAL : A Multiple-Item Scale for Measuring Customer Perceptions of Service Quality, Journal of Retailing, 66(1), 12-40.
  21. Projogo, D. and Sohal, A. (2001), TQM and Innovation : a Literature Review and Research Framework, Technovation, 21, 539-558. https://doi.org/10.1016/S0166-4972(00)00070-5
  22. Reeves, C. and Bednar, D. (1994), Defining Quality : Alternatives and Implications, Academy of Management Review, 19(3), 419-445. https://doi.org/10.5465/amr.1994.9412271805
  23. Sousa, R. and Voss, C. (2002), Quality management re-visited : a reflective review and agenda for future research, Journal of Operations Management, 20(1), 91-109. https://doi.org/10.1016/S0272-6963(01)00088-2
  24. Yoon, B., Lee, K., Lee, S., and Yoon, J. (2015), Development of an R&D process model for enhancing the quality of R&D : comparison with CMMI, ISO and EIRMA, Total Quality Management and Business Excellence, 26(7), 746-761. https://doi.org/10.1080/14783363.2014.882040