한국응용과학기술학회지 (Journal of the Korean Applied Science and Technology)

  • 제34권4호
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  • Pages.1004-1015
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  • 2017
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  • 1225-9098(pISSN)
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  • 2288-1069(eISSN)
한국응용과학기술학회 (The Korean Society of Applied Science and Technology)
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헤어미용업 종사자의 조직커뮤니케이션과 직무만족의 관계에서 개인특성의 조절효과

The Moderating Effects of the Individual Characteristics in Relationships between the Hairdressing Business Workers' Organizational Communications on Job Satisfaction

  • 우미옥 (창신대학교 미용예술학과) ;
  • 박선이 (창신대학교 미용예술학과)
  • Woo, Mi-Ock (Dept. of Cosmetology, Changshin University) ;
  • Park, Sun-Yi (Dept. of Cosmetology, Changshin University)
  • 투고 : 2017.11.16
  • 심사 : 2017.12.12
  • 발행 : 2017.12.30
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초록

이 연구는 미용실 직원의 개인적 특성과 관련하여 조직 성과로서 직무 만족에 대한 조직 의사 소통의 효과를 결정하려고 연구했다. 실증 분석을 위해 경남의 뷰티 살롱 종사자들에 대한 설문 조사를 실시하여 수집 된 자료를 분석 하였다. 결과는 다음과 같았다. 첫째, 조직의 의사 소통은 직무 만족에 영향을 미쳤다. 실제로 다른 요인에 비해 의사 소통 능력이 직업 만족에 가장 큰 영향을 미치는 것으로 나타났습니다. 특히 40 세 이상과 고졸 이하와 결혼 한 그룹에서 조직 간 의사 전달이 직업 만족에 미치는 영향은 높았다. 연구 결과에 따르면, 미용 산업에서 직원의 직업 만족도를 높이는 등 비즈니스 성과를 향상시키는 데는 개인의 특성과 조직 의사 소통을 종합적으로 고려한 인적 자원 관리가 필수적이다.

This study attempted to determine the effects of organizational communication on job satisfaction as organizational performance for beauty salon employees as related to their personal characteristics. For empirical analysis, a questionnaire survey was conducted among beauty salon employees in Gyeongsangnam-do, and the collected data were analyzed. The results found the following: First, organizational communication had an effect on job satisfaction. In fact, compared to other factors, communication ability revealed the greatest influence on job satisfaction. In particular, the effect of organizational communication on job satisfaction was high in the following groups: 'age 40 or older', 'high school graduates or younger' and 'married'. The study results show that human resource management that comprehensively considers personal characteristics as well as organizational communication is essential in improving business performances by increasing employees' job satisfaction in the hairdressing industry.

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