소상공인 경영 컨설팅: 트리플 힐릭스 적용의 효과

Small-business Counseling: Impact for Applying Triple Helix

  • 투고 : 2015.12.14
  • 심사 : 2016.04.07
  • 발행 : 2016.04.30

초록

소상공인이 한국 경제에서 차지하는 비중이 높지만 전문적인 경영 역량이 부족하여 어려움에 처하는 경우가 많다. 그러나 이에 대한 실효성 있는 대안은 부족하다. 소상공인의 경영 문제에 관한 학계의 관심은 주로 성공적인 소상공인의 특징을 밝히거나 요인들 간의 관련성을 살펴보는 기술적이고 정량적 데이터 위주의 단편적 성과에 머물렀다. 한편 실질적인 경영 지원 과정을 통해 획득된 지식과 경험들을 이론적으로 논의하는 실천적 연구 성과는 찾아보기 어려운 형편이다. 2015년 6월부터 2015년 11월까지 경기도에 소재한 소상공인 업체들과 경기도 소재의 대학 및 경기도 소재의 중소기업진흥 기관이 공동으로 추진한 컨설팅 프로젝트에 실행 연구법을 부분 적용한 결과 트리플 힐릭스 이론 기반의 소상공인 컨설팅이 바람직한 결과를 가져온다는 사실을 알 수 있었다. 업체와 대학 그리고 공공 기관의 협업은 경영학을 배우는 학생들의 문제의식을 높이고 지식을 활용하는 기회를 부여하는 등 경영교육 상 목적 달성에 적절함도 확인했다.

Although we have faced substantial public interests on the issues of small-business, the lack of effective solutions corresponding to them should be worried. This paper introduces findings from the application of Triple Helix to counseling activities for small-business stores with diagnosing problems and suggesting alternatives. The findings of this paper are based on counseling projects conducted by Gyunggi Small-medium Business Corporation, universities in the region, and multiple small-business stores together from June to November in 2015. The application of Triple Helix was positive for increasing the effectiveness of counseling, and this key finding was obtained from action research cycles. It was also confirmed that cooperation from three different entities including company, university and government institute was beneficial in increasing problem identification capabilities by students and providing opportunities for testing knowledge and skills, which means Triple Helix application to small-business helps management education to be more practical. Contributions of this study supplies substantial insights to academic audience, and practitioners can learn positive effects of Triple Helix and potential issues for implementation in the context of small-business counseling.

키워드

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