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A Study on Causality between Total Quality Management and Performance of Secondary-Care Hospital Using Malcolm Baldrige National Quality Award Model for Healthcare

말콤 볼드리지 모형을 이용한 2차 의료기관의 전사적 품질관리와 성과 간의 인과관계 연구

  • Kwon, June-Duk (Dept. of Health Services Management, Graduate School, Kyung Hee University) ;
  • Yoon, Chiho (Dept. of Health Services Management, Graduate School, Kyung Hee University) ;
  • Oh, Hyun-Jong (Dept. of Management, Graduate School, Kyung Hee University) ;
  • Park, Beom-Gyu (Dept. of Health Services Management, Graduate School, Kyung Hee University) ;
  • Kim, Yang-Kyun (School of Management, Kyung Hee University)
  • 권준덕 (경희대학교 일반대학원 의료경영학과) ;
  • 윤치호 (경희대학교 일반대학원 의료경영학과) ;
  • 오현종 (경희대학교 일반대학원 경영학과) ;
  • 박범규 (경희대학교 일반대학원 의료경영학과) ;
  • 김양균 (경희대학교 경영학부)
  • Received : 2014.09.12
  • Accepted : 2015.03.16
  • Published : 2015.03.31

Abstract

Purpose: The purpose of this study is to lay groundwork for future research on the outcomes of national quality awards for secondary-care healthcare organizations. Methods: For this study, a secondary-care hospital was selected through a convenience sampling method and all of its organizational members participated in complete enumeration survey using 109 survey questions derived from the MBNQA criteria for healthcare through structural equation modeling (SEM) Results: As a result, Leadership was shown to drive Foundation and Direction, which affect System that creates Results with 12 hypotheses supported out of 18 hypotheses established. Conclusion: The findings of this study will provide valuable implications to the top management of secondary-care hospitals for self-examining quality management and promoting sustainable competitiveness.

Keywords

References

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