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http://dx.doi.org/10.7469/JKSQM.2015.43.1.011

A Study on Causality between Total Quality Management and Performance of Secondary-Care Hospital Using Malcolm Baldrige National Quality Award Model for Healthcare  

Kwon, June-Duk (Dept. of Health Services Management, Graduate School, Kyung Hee University)
Yoon, Chiho (Dept. of Health Services Management, Graduate School, Kyung Hee University)
Oh, Hyun-Jong (Dept. of Management, Graduate School, Kyung Hee University)
Park, Beom-Gyu (Dept. of Health Services Management, Graduate School, Kyung Hee University)
Kim, Yang-Kyun (School of Management, Kyung Hee University)
Publication Information
Journal of Korean Society for Quality Management / v.43, no.1, 2015 , pp. 11-30 More about this Journal
Abstract
Purpose: The purpose of this study is to lay groundwork for future research on the outcomes of national quality awards for secondary-care healthcare organizations. Methods: For this study, a secondary-care hospital was selected through a convenience sampling method and all of its organizational members participated in complete enumeration survey using 109 survey questions derived from the MBNQA criteria for healthcare through structural equation modeling (SEM) Results: As a result, Leadership was shown to drive Foundation and Direction, which affect System that creates Results with 12 hypotheses supported out of 18 hypotheses established. Conclusion: The findings of this study will provide valuable implications to the top management of secondary-care hospitals for self-examining quality management and promoting sustainable competitiveness.
Keywords
Malcolm Baldrige National Quality Award Model; Healthcare Criteria; Structural Equation Model; Causality Analysis; Secondary-Care hospital;
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Times Cited By KSCI : 2  (Citation Analysis)
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