• Journal of Korean society of Dental Hygiene
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• v.16 no.1
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• pp.53-59
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• 2016

Objectives: The purposes of this study is to examine the relationship between emotional labor and burnout among dental hygienists. Methods: A self-reported questionnaire was completed by 247 dental hygienists from September 4 to October 9, 2014. The questionnaire consisted of emotional labor, job burnout, and job stress. Emotional labor included frequency of emotional expression, compliance with emotional regulation, emotional diversity, and emotional dissonance by the instrument pf Morris and Feldman. Job burnout was adopted from Maslach burnout inventory(MBI). Job stress was adpoted from instrument of Chang. Except 13 incomplete answers, 234 data were analyzed by AMOS 18.0 and SPSS 18.0 program. Results: The emotional labor has a significant positive relation to the job burnout. There was a statistical significance between emotional labor and job stress. Job stress had a positive relation to job burnout. Job stress had a mediating effect between emotional labor and job burnout. Emotional labor had a direct effect on the job burnout. Job stress also had a mediating effect on job burnout. Conclusions: It is necessary to improve working environment that can enhance emotional balance and to develop job stress management program.

• Korean Journal of Human Ecology
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• v.17 no.4
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• pp.589-600
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• 2008

The purpose of the present study was to examine the factors on child care teachers' burnout. For this purpose, degrees of child care teachers' overall burnout, job satisfaction, and job environments were examined. Also, child care teachers' burnout was examined depending on their personal factors, job satisfaction, and job environment. Finally, the relative power of the three factors were examined. A survey was administered to 184 child care teachers in Seoul and Kyonggi areas to investigate their degrees of burnout, job satisfaction, and job environment. Maslach Burnout Inventory(Maslach and Jackson, 1986) and questionnaires on job satisfaction and job environmen were used. Data were analyzed with descriptive statistics and multiple regression using SPSS+12 version. Major findings are as follows: Child care teacher's overall degrees of burnout is not so high and different on their personal factors such as age, educational level, and career, and job satisfaction and job environment. The most powerful factor on their burnout was their demographic factors.

• Journal of Applied Reliability
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• v.6 no.4
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• pp.255-274
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• 2006

Recently firms become largely changed because of rapid technological innovation and serious global competition. It induces job stress of workers and finally leads to job burnout. This study aims to find the effects of job demands and job resources on job burnout. Job demands contains role ambiguity, role conflict, role overload and job characteristics. Job resources contains job control and feedback, involvement in decision making, learning opportunity and social support. The result reveals that job demands raises job burnout and job resources decreases job burnout. And it reveals that the effects of job demands and job resources on job burnout differs slightly according to job categories.

• Journal of the Korean Society of Food Culture
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• v.26 no.3
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• pp.261-270
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• 2011

The purpose of this study was to investigate the relationship between 'family-work conflict/work-family conflict', job burnout, job satisfaction, and individual job performance in the employees at the restaurants in Daegu City. The sample of this study consisted of employees at the restaurants in Daegu City who visited the 2010 Daegu Food Tour Expo between October 7 and October 10. A total of 302 questionnaires were analyzed using statistical methods of factor analysis, reliability test, and covariance structural analysis. The research findings were as follows; firstly, work-family conflict was positively related to job burnout, secondly, job burnout was negatively related to job satisfaction and individual job performance and thirdly, job satisfaction was positively related to individual job performance. However, there was no relationship between family-work conflict and job burnout. The reason for rejection of the relationship between family-work conflict and job burnout was that family-related affairs were not important enough to affect job burnout among restaurant employees in Korea. This phenomenon happened differently in the US. Therefore, currently, restaurant managers in Daegu City should pay much attention to work-related affairs so as to mitigate job burnout as much as possible among their employees.

• Journal of the Korea Fashion and Costume Design Association
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• v.22 no.2
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• pp.105-115
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• 2020

This study examined the relationship between job stress, burnout, and job satisfaction perceived by 185 beauty workers. Analysis and structural model analyses were conducted to derive the main results. The results are summarized and presented as follows. First, the job stress perceived by beauty workers has a statistically significant positive effect on burnout. Second, job stress perceived by beauty workers has a statistically significant negative effect on job satisfaction. Third, burnout felt by beauty workers has a statistically significant negative effect on job satisfaction. Through the above results, job stress and burnout should be lowered in order to increase the job satisfaction of beauty workers, and in particular, job stress must effectively be lowered in consideration of the fact that job stress is a determinant that increases burnout and reduces job satisfaction. A method must be discovered to achieve this end.

• Journal of Korean Public Health Nursing
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• v.30 no.3
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• pp.544-555
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• 2016

Purpose: This study examines the relationship among emotional labor, job burnout and organizational effectiveness of public healthcare center workers. In specific, authors focus on the relationships between emotional labor and job burnout and the one between job burnout and organizational effectiveness and mediating effect of job burnout between emotional labor and organizational effectiveness. Methods: For the empirical analysis, survey was conducted of workers in the public healthcare center, and 502 final data was secured after eliminating the insufficient ones, which were used in the statistical analysis. Results: Emotive effort showed to have a positive effect on organizational effectiveness, however emotive dissonance showed to have a negative effect on organizational effectiveness. Emotive effort showed to reduce the level of all job burnouts while emotive dissonance showed to increase the level of all job burnouts. All job burnout showed to have negative effects on organizational effectiveness. Job burnout showed to have mediating effect between emotional labor and organizational effectiveness. Conclusion: Emotive efforts of emotional labor has positive impact on organizational effectiveness while emotive dissonance has negative impact on organizational effectiveness overall. Therefore, public healthcare center should try to seek for proper way to reduce job burnout of workers, because job burnout functions as mediating element between emotional labor and organizational effectiveness.

• Journal of Korean Academy of Nursing Administration
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• v.20 no.3
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• pp.322-331
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• 2014

Purpose: The purpose of this study was to identify factors influencing job satisfaction in hospice nurses. The focus was on emotional labor and burnout. Methods: Between September 30 and October 18, 2013, hospice nurses (n=63) in 5 hospitals in 4 cities completed measures of emotional labor, burnout, and job satisfaction. Data were collected using questionnaires and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and multiple regression with the SPSS/Win 21.0 program. Results: The mean score per item for emotional labor was 3.0, the mean of burnout score was 2.7, and the mean job satisfaction score was 3.4. Emotional labor showed a positive correlation with burnout (r=.61), and a negative correlation with job satisfaction (r=-.52). Burnout showed a negative correlation with job satisfaction (r=-.64). The factors influencing job satisfaction were burnout (${\beta}$=-.65, p<.001) and clinical experience (${\beta}$=.25, p=.007). Burnout and clinical experience explained 57.0% of the variance in hospice nurses' job satisfaction. Conclusion: The findings of this study indicate a need to develop strategies to prevent burnout and control emotional labor in order to increase job satisfaction for hospice nurses.

• Korea Journal of Hospital Management
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• v.11 no.2
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• pp.32-60
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• 2006

Based on the Job Demand-Control model which was proposed by R. A. Karasek, this study was designed to investigate the relationships among job demand, job control, and job burnout of nurses. In addition, the other aim of the present study was to test the moderating or buffering role of social supports in the relationship between the job demand and job burnout. The analysis based on data collected from 239 nurses who are working in two general hospitals has produced the following results. We found that job demand was primarily related to the exhaustion component of burnout, whereas (lack of) job control was related to the disengagement dimension of burnout. And social supports from the supervisor attenuated the disengagement, whereas social supports from the colleague diminished the exhaustion. But, we found no interaction effects that were expected in the hypotheses. Specifically, social supports didn't buffer the negative effects of job demand on burnout, while job control had the moderating effect which was in opposite direction. The implications of these analyses and limitations of the study were then discussed.

• Child Health Nursing Research
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• v.23 no.4
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• pp.459-469
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• 2017

Purpose: Nurses experience burnout related to various factors. For this descriptive research job stress, compassion satisfaction, and compassion fatigue were examined as to their relationship to burnout in nurses from children's hospital. Methods: The participants were 305 nurses working in children's hospital. Self-report questionnaires were used to measure job stress, compassion satisfaction, compassion fatigue and burnout. Results: Nurses in children's hospital experienced a greater than moderate degree of job stress, compassion satisfaction, compassion fatigue and burnout, whereas differences existed according to general characteristics. Job stress, compassion fatigue and burnout showed a significant positive correlation and results of compassion fatigue and burnout were similar. Also, job stress, compassion satisfaction and compassion fatigue were associated with burnout in nurses working in children's hospital. Conclusion: Findings indicate that as longer work experience is accompanied by higher job stress and burnout, it is necessary to develop intervention programs to reduce burnout among career nurses exposed to greater job stress in children's hospital.

• Journal of Digital Convergence
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• v.13 no.2
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• pp.61-71
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• 2015

This study is to examine the relationships between emotional labor, job stress, and job burnout of staff accountants. The results of the analysis are as follows. First, frequency of emotional display has a negative impact on job stress, but emotional dissonance is not associated with job stress statistically. And all types of emotional labor(emotional display, emotional variety, emotional dissonance) have no significant effects on job burnout. Second, all types of emotional labor have no significant impacts on job burnout. Third, full mediation by job stress is proved in the relations between frequency of emotional display and job burnout and between emotional variety and job burnout. But emotional labor doesn't directly impact on job burnout but it influences job burnout via job stress indirectly. These results provide a meaningful framework and theoretical basis for future research on emotional labor, job stress, and job burnout.