DOI QR코드

DOI QR Code

Literature Review of Queston Taxonomy for Developing User-participatory Reference Service

이용자 참여형 참고 서비스 개발을 위한 질문 유형 구분에 대한 문헌적 고찰

  • 박종도 (중앙대학교 문헌정보학과)
  • Received : 2015.11.09
  • Accepted : 2015.11.16
  • Published : 2015.11.30

Abstract

Question taxonomy is one of main approaches to understand the questioner's information need so that we can assign relevant answerers to the question submitted by the user. The goal of this study is to investigate question taxonomy of question and answering services, which are available online and in libraries and understand the characteristics of question answering services by type. In order to achieve the goal, this study examines the types of questions appeared in literature, specifically focusing on social reference, question answering systems, and reference services, and then provides a summary of question taxonomy found in question answering services.

질문 분류는 질의응답과정에서 질문자의 정보요구를 이해하고 주어진 질문에 대해 적합한 답변을 제공하기 위한 중요한 방법 중의 하나이다. 이 연구의 목적은 온라인 및 도서관에서 활용 가능한 질의응답 서비스의 질문 분류체계를 조사해보고, 각 질의응답서비스의 유형별로 어떠한 특징이 있는지 살펴보고자 하였다. 이를 위해, 도서관의 참고서비스 및 온라인 상의 소셜 레프런스, 자동 질의응답 시스템을 대상으로 질문을 어떻게 분류하여 활용하고 있는지를 문헌 조사를 통해 살펴보고 종합하여 질문의 유형을 정리하였다.

Keywords

References

  1. 유재옥. 2000. 대학도서관의 웹기반 전자참고정보 서비스에 관한 연구. 정보관리학회지, 17(4): 171-186.(Yoo, Jae-Ok. 2000. "A Study on Web-Based Electronic Reference Services of Academic Libraries." Journal of the Korean Society for Information Management, 17(4): 171-186.)
  2. 이명희. 2009. 교육학분야 전문도서관에서 제공되는 디지털참고정보서비스에 관한 연구. 한국비블리아학회지, 20(4): 51-65.(Lee, Myeong-Hee. 2009. "A Study on Digital Reference Services in an Educational Research Library: Focusing on Types of Questions among Subareas of Education." Journal of the Korean Biblia Society For Library and Information Science, 20(4): 51-65.)
  3. 이병기. 2010. 교육목표분류학에 의한 정보활용과정모형의 재구조화에 관한 연구. 한국도서관․정보학회지, 41(2): 107-126.(Lee, Byeong-Ki. 2010. "Study on the Restructure of Information Literacy Process Based on Taxonomy Educational Objectives." Journal of Korean Library and Information Science Society, 41(2): 107-126.)
  4. 장혜란, 이경숙. 2014. 협동 디지털참고서비스의 질문 분석. 정보관리학회지, 31(4): 7-28.(Chang, Hye Rhan and Yi, Kyung Suk. 2014. "Question Analysis of the Collaborative Digital Reference Service at the National Library of Korea." Journal of the Korean Society for Information Management, 31(4): 7-28.) https://doi.org/10.3743/KOSIM.2014.31.4.007
  5. 하재홍. 2010. 소크라테스식(문답식) 교수법. 이화여자대학교 법학논집, 14(4): 281-307.(Ha, Jai-Hong. 2010. "On Socratic Method." Ehwa Law Journal, 14(4): 281-307.)
  6. Airasian, P. et al. 2001. A Taxonomy for Learning, Teaching, and Assessing: A Revision of Bloom's Taxonomy of Educational Objectives. London: Pearson.
  7. Arnold, J. and Kaske, N. 2005. "Evaluating the Quality of a Chat Service." Portal: Libraries and the Academy, 5(2): 177-193. https://doi.org/10.1353/pla.2005.0017
  8. Fagan, J. and Desai, C. 2003. "Site Search and Instant Messaging Reference: A Comparative Study." Internet Reference Services Quarterly, 8(1/2): 167-182. https://doi.org/10.1300/J136v08n01_14
  9. Gazan, R. 2011. "Social Q&A." Journal of the American Society for Information Science and Technology, 62(12): 2301-2312. https://doi.org/10.1002/asi.21562
  10. Harper, F. et al. 2008. "Predictors of Answer Quality in Online Q&A Sites." In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1-10.
  11. Harper, F. et al. 2010. "Question Types in Social Q&A Sites." First Monday, 15(7): 1.
  12. Ignatova, K. et al. 2009. "Annotating Question Types in Social Q&A Sites." In Proceedings of the Tagungsband des GSCL Symposiums Sprachtechnologie and eHumanities, 1-6.
  13. Katz, W. 1987. Introduction to Reference Work. New York: McGraw-Hill.
  14. Kim, S., Oh, J. and Oh, S. 2007. "Best-Answer Selection Criteria in a Social Q&A Site from the User-Oriented Relevance Perspective." In Proceedings of the American Society for Information Science and Technology, 44(1): 1-15.
  15. Kwon, N. 2007. "Public Library Patrons' Use of Collaborative Chat Reference Service: The Effectiveness of Question Answering by Question Type." Library and Information Science Research, 29: 70-91. https://doi.org/10.1016/j.lisr.2006.08.012
  16. Nam, K., Ackerman, M. and Adamic, L. A. 2009. "Questions in, Knowledge in? A Study of Naver's Question Answering Community." In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 1-10.
  17. Patterson, R. 2001. "Live Virtual Reference: More Work and More Opportunity." Reference Services Review, 29(3): 204-209. https://doi.org/10.1108/00907320110399592
  18. Pomerantz, J. 2005. "A Linguistic Analysis of Question Taxonomies." Journal of the American Society for Information Science & Technology, 56(7): 715-728. https://doi.org/10.1002/asi.20162
  19. Rawson, J. et al. 2013. "Virtual Reference at a Global University: An Analysis of Patron and Question Type." Journal of Library & Information Services in Distance Learning, 7(1/2): 93-97. https://doi.org/10.1080/1533290X.2012.705624
  20. Ryan, S. M. 2008. "Reference Transactions Analysis: The Cost-Effectiveness of Staffing a Traditional Academic Reference Desk." Journal of Academic Librarianship, 34(5): 389-399. https://doi.org/10.1016/j.acalib.2008.06.002
  21. Sears, J. 2001. "Chat Reference Service: An Analysis of One Semester's Data." Issues in Science and Technology Librarianship, 32: 200-206.
  22. Shachaf, P. 2010. "Social Reference: Toward a Unifying Theory." Library & Information Science Research, 32(1): 66-76. https://doi.org/10.1016/j.lisr.2009.07.009
  23. Shah, C. and Kitzie, V. 2012. "Social Q&A and Virtual Reference-Comparing Apples and Oranges with the Help of Experts and Users." Journal of the American Society for Information Science and Technology, 63(10): 2020-2036. https://doi.org/10.1002/asi.22699
  24. Taylor, R. 1968. "Question-Negotiation and Information Seeking in Libraries." College & Research Libraries, 29(3): 178-194. https://doi.org/10.5860/crl_29_03_178
  25. Voorhees, E. and Tice, D. 2000. "Overview of the TREC-9 Question Answering Track." In Proceedings of the Ninth Text Retrieval Conference, 1-9.
  26. Ward, D. 2011. "Expanding the Reference Vocabulary: A Methodology for Applying Bloom's Taxonomy to Increase Instruction in the Reference Interview." Reference Services Review, 39(1): 167-180. https://doi.org/10.1108/00907321111108187
  27. Zhang, Y. and Deng, S. 2014. "Social Question and Answer Services Versus Library Virtual Reference: Evaluation and Comparison from the Users' Perspective." Information Research: An International Electronic Journal, 19(4): 1-16.