Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Effects of the Social Capital of individual Civil Servants on the Efficiency of Public Service - Focus of civil servants in Jeju province

공무원 개인의 사회적자본이 공직업무효율성에 미치는 영향 - 제주특별자치도 공무원을 대상으로

  • Kim, Il-Soon (Department of Public Adminstration, Jeju National University) ;
  • Hwang, Kyung-Soo (Department of Public Adminstration, Jeju National University) ;
  • Ko, Kwan-Woo (Jeju National University Institute for Social Science Research)
  • 김일순 (제주대학교 행정학과) ;
  • 황경수 (제주대학교 행정학과) ;
  • 고관우 (제주대학교 사회과학연구소)
  • Received : 2014.06.24
  • Accepted : 2014.10.10
  • Published : 2014.10.31
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Abstract

This survey research was performed to determine the social capital that public officials generate within the relationship of the community at the individual level by performing their public office work as an administrative duty. To this end, a survey was conducted on 500 civil servants in Jeju province. The survey period was May 19-23, 2014. 476 subjects were analyzed using a T-test, One way ANOVA, and multiple regression analysis to on SPSS 19.0Win software. As a result of the analysis, 1. The norms of the community cultural, male staff participation and cooperation, and social capital level of civil servants, showed a significantly higher association than female civil servants. There was a difference between the populations of registration to an association to the work location type. In addition, the social capital increases generally as the level of the officers increases. 2. The sub-category in the social capital of a personal level on civil servants family & associates trust, participation & cooperation and neighbor trust had a positive impact on the efficiency of public services. On the other hand, community cultural associations (network) did not have an influence on efficiency.

본 연구는 공무원이 개인적 수준에서 지역사회의 관계 속에서 생성된 사회적 자본이 책임있는 행정인으로서 공직업무를 수행함에 있어 어떠한 영향을 미치는지 살펴보기 위한 조사연구이다. 이를 위해 제주특별자치도의 일선 공무원을 대상으로 층화표본추출방법을 활용하여 500명을 무작위 추출하였으며, 2014년 5월19일부터 23일까지(5일간) 구조화된 설문지를 배부하여 조사하였다. 회수된 491부중 부실한 설문지를 제외한 476부를 SPSS win 19.0을 활용하여 T-test, One Way ANOVA, 그리고 다중회귀분석을 이용한 최종 분석에 사용하였다. 분석결과, 첫째, 공무원의 사회적 자본 수준은 여성공무원보다 남성 공무원이 공동체 의식규범, 참여 및 협력, 결사체가입에서 통계적으로 유의하게 높았고, 근무지에 따라서 결사체가입에 집단간 차이가 있었다. 또한 직급이 높아질수록 대체로 사회적자본이 높아지는 것을 확인하였다. 둘째, 사회적 자본이 공직업무수행효율성에 미치는 영향에서는 공무원 개인의 사회적 자본 중 가족동료 신뢰와 참여 및 협력은 공직업무효율성의 모든 하위요인 효과성, 능률성, 공식성, 윤리성, IT활용성에 정(+)적인 영향을 미치며, 이웃신뢰는 능률성을 제외한 나머지 4개 하위요인인 효과성, 공식성, 윤리성, IT활용성에 정적인 영향을 미쳤다. 그러나 지역의 공동체문화규범과 결사체 가입은 공직업무효율성의 모든 하위요인에 영향을 미치지 않는 것으로 나타났다.

Keywords

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