Journal of the Korea Society of Computer and Information (한국컴퓨터정보학회논문지)

Korean Society of Computer Information (한국컴퓨터정보학회)
권호 표지
DOI QR코드

DOI QR Code

The Difference Test among Job Types in the Impact of Social Welfare Worker's Person-Organization Fit on Service Satisfaction

사회복지사의 개인-조직간 적합성(P-O Fit)이 서비스만족에 미치는 영향의 업무분야 간 차이검증

  • Shin, Jung-Sook (Dept. of Social Welfare, Graduate School, Chosun University) ;
  • Park, Chimyen (Dept. of Social Welfare, Graduate School, Chosun University) ;
  • Park, Hwie-Seo (Dept. of Public Administration & Social Welfare, Chosun University)
  • 신정숙 (조선대학교 대학원 사회복지학과) ;
  • 박치면 (조선대학교 대학원 사회복지학과) ;
  • 박희서 (조선대학교 행정복지학부)
  • Received : 2014.03.27
  • Accepted : 2014.04.07
  • Published : 2014.04.30
Download PDF
⟨ Previous Next ⟩

Abstract

This study is to review the standpoints for person and organization fit and suggest integrated standpoint, and identify causal relationships between P-O fit and client service satisfaction and test differences of casual relationships between job types through moderating effects of job types in the relationships among variables, and suggest some implications based on the analytical results. For this study, sampling was conducted for social welfare workers. In this study, analytical results showed that P-O fit influences client's service satisfaction through job attitude. This study suggested some implications on the base of analytical results.

이 연구는 사회복지사의 개인-조직간 적합성에 대한 관점들을 정리해 보고 통합적 관점에서 개인-조직간 적합성이 직무태도를 통하여 클라이언트 서비스 만족에 미치는 인과경로를 실증적으로 검증해 보았으며, 이 과정에서 업무유형에 따라 차이가 있는지를 분석하였다. 이를 위해 이 연구에서는 사회복지사들을 대상으로 표본추출하여 설문조사를 실시하였다. 분석결과, 이 연구에서는 사회복지사의 개인-조직 간 적합성 가운데 관계적합성과 직무적합성이 조직몰입에 유의미한 영향을 미치는 것으로 나타났으며, 조직몰입은 클라이언트 서비스 만족에 유의미한 영향을 미치고 있는 것으로 나타났다. 이 연구에서는 이러한 분석결과를 토대로 정책적 시사점을 도출하였다.

Keywords

References

  1. Kristof, A. L. "Person-organization fit: An integrative review of its conceptualizations, measurement, and implications," Personnel psychology, Vol. 49, pp. 1-49, 1996. https://doi.org/10.1111/j.1744-6570.1996.tb01790.x
  2. Schneider, B. "E=f(P,B):The Road to a Radical Approach to Person- Environment Fit," Journal of Vocational Behavior, Vol. 31, NO. 3, pp.353-361, 1987. https://doi.org/10.1016/0001-8791(87)90051-0
  3. Munchinsky, P. M. & Monahan, C. J. "What is person-environment congruence? Supplementary versus complementary models of fit,"Journal of Vocational Behavior, vol, 31, pp.268-277, 1987. https://doi.org/10.1016/0001-8791(87)90043-1
  4. Edwards, J. R. "Person-job fit: A conceptual integration, literature on review, and methodological critique,"International Review of Industrial and Organizational Psychology, Vol. 6, pp. 283-357, 1991. https://doi.org/10.1007/BF00378127
  5. Victor, B. & Cullen, J. "The organizational bases of ethical work climates," Administrative Science Quarterly, Vol. 33, No. 1, pp.101-105, 1988. https://doi.org/10.2307/2392857
  6. Locke, E. A. "The nature and causes of job satisfaction," In M. D.(eds) Dunnette, Handbook of Industrial and Organizational Psychology, Chicago: Rand McNally, pp. 1297-1349, 1976.
  7. Becker, T. E., Randall, D. M., &Riegel, C. D."The multidimensional view of commitment and the theory of reasoned action : A comparative evaluation, Journal of Management, Vol. 21, No. 4, pp. 617-638, 1995.
  8. Meyer, J. P. & Allen, N. J."A Three-Component Conceptualization of Organizational Commitment", Human Resource Management Review, Englewood Cliffs, NJ : Prentice Hall, Vol. 1, pp. 61-89, 1991. https://doi.org/10.1016/1053-4822(91)90011-Z
  9. Yang Hyukseung.Jung Youngcheul. "The impact of individual value and organizational value on individual attitude," Personnel.Organization Study, Vol. 10, No. 2, pp.211-238. 2002
  10. Guen Inseok. "A study on the openness and conflict of organization" dissertation of Jungang University. 1988
  11. Saks, A. M. & Ashforth, B. E. "A Longitudinal investigation of tinter relationships between job information sources, applicant perceptions of fit, and work outcomes,"Personnel Psychology, Vol. 50. No. 2, pp. 395-426, 1997. https://doi.org/10.1111/j.1744-6570.1997.tb00913.x
  12. Allen, N. J. & Meyer, J. P. "Organizational commitment: A comparison of Westerners, Asians, and Studies,"International Studies of Management and Organization, Vol. 19, No. 2, pp. 74-84, 1990.
  13. Smith, P. C., Kendall, M & Hulin, C. L. "The measurement of satisfaction in work and retirement,"Chicago: Rand Mcnally, 1969.
  14. Boxx, Randall Y. Odom, Mark G. Dunn., "Organizational values and value congruency and their impact on satisfaction commitment, and cohesion," Public Personnel Management, 20, pp.195-206. 1991. https://doi.org/10.1177/009102609102000207