Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
권호 표지
DOI QR코드

DOI QR Code

Importance Performance Analysis using SN ratio

SN비를 이용한 중요도 만족도 분석

  • Cho, Yong-Wook (Department of Technology & Systems Management, Induk University)
  • 조용욱 (인덕대학교 테크노경영학과)
  • Received : 2014.10.20
  • Accepted : 2014.11.30
  • Published : 2014.12.31
Download PDF
⟨ Previous Next ⟩

Abstract

The objective of this study is to provide improved methodology based on the IPA method. One case studies are solved by the proposed method. this study present the method that give value to use SN(Signal-to-Noise) ratio in IPA. A case study of lecture satisfaction are solved by the proposed method and the existing method. Also, the result is compared with the existing method using Mean and the proposed method using SN ratio.

Keywords

References

  1. Cho, Yong Wook, "Propose new methodology based on Kano's Model ", Korea management Engineers Society, v.15, no.1, 2013 pp.259-269
  2. Cho, Yong Wook "The Importance-Performance Analysis for Factors Associated with the Student Satisfaction of Teaching -Focusing on the I University-",Journal of the Korea Management Engineers Society Vol. 18 No. 3, 2013. pp. 257-278
  3. Hyun-Sik Seo, In-Kuk Song."A Study on the Suitability for Acceptance of Tablet Media in the u-Learning Environment: Based on Kano,s Model and IPA Methodology", Korean Society for Internet Information 20
  4. Hyun Sook Lee, Hae Jong Lee,"IPA of Hospital Choice in internal and External Customers", Korean Society Hospital Administration, Vol.17,No.3, pp,83-98, 2012. 21
  5. Nigel Slack, The Importance-Performance Matrix as a Determinant of Improvement Priority", International Journal Operations & Production Management, Vol. 14 No.5 pp59-75(1994) https://doi.org/10.1108/01443579410056803
  6. Yang, Kwang Mo, Cho, Yong Wook, Kang, Kyong Sik, "A Study on Decision Making for Machine Selection Using S/N ratio", Korea management Engineers Society, Vol.8,No.1, pp.125-135,2003.
  7. Hyun-Sik Seo, In-Kuk Song."A Study on the Suitability for Acceptance of Tablet Media in the u-Learning Environment: Based on Kano,s Model and IPA Methodology", Korean Society for Internet Information, Vol.12,No.4, pp,73-91, 2011.

Cited by

  1. KANO 모델을 활용한 기계생산관리 분야 대학교육과정 만족도 요인 분석에 관한 실증적 연구 vol.19, pp.2, 2014, https://doi.org/10.12812/ksms.2017.19.2.107