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http://dx.doi.org/10.12812/ksms.2014.16.4.397

Importance Performance Analysis using SN ratio  

Cho, Yong-Wook (Department of Technology & Systems Management, Induk University)
Publication Information
Journal of the Korea Safety Management & Science / v.16, no.4, 2014 , pp. 397-403 More about this Journal
Abstract
The objective of this study is to provide improved methodology based on the IPA method. One case studies are solved by the proposed method. this study present the method that give value to use SN(Signal-to-Noise) ratio in IPA. A case study of lecture satisfaction are solved by the proposed method and the existing method. Also, the result is compared with the existing method using Mean and the proposed method using SN ratio.
Keywords
IPA(Importance- Performance Analysis); SN ratio;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
연도 인용수 순위
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