Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)

Korean Academic Society of Occupational Health Nursing (한국직업건강간호학회)
권호 표지
DOI QR코드

DOI QR Code

The Relationship between Emotional Working Hour and Muscle Pain

감정노동 수행시간과 근육통의 관련성

  • Lee, Bokim (Department of Nursing, University of Ulsan)
  • Received : 2014.10.15
  • Accepted : 2014.11.25
  • Published : 2014.11.30
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The purpose of this study was to investigate muscle pains of emotional laborers and determine whether there were differences in their muscle pains depending on the hours spent on emotional labor. Methods: This is a secondary analysis of the data collected from the 3rd (2011) Korean Working Conditions Survey. 50,032 participants responded to the study's questionnaire. Among them, 15,669 participants were emotional laborers who directly dealt with people such as customers, passengers, pupils, patients, etc. Results: Thirty three percent of subjects had reported muscle pains. Muscle pains of subjects were positively related to the hours spent on emotional labor (p<.001). According to the logistic regression analysis, the adjusted odd ratio of the subjects who spent about almost all of the work hours on emotional labor was 1.32 (95% CI: 1.15~1.52), compared to the subjects who spent about a quarter of their work hours on emotional labor, when other factors were controlled. Conclusion: The study's findings indicate that engaging in emotional labor for longer hours increases the risks of muscle pains. Occupational nurses must pay closer attention to the management of muscle pains of emotional laborers.

Keywords

References

  1. Armon, G., Melamed, S., Shirom, A., & Shapira, I. (2010). Elevated burnout predicts the onset of musculoskeletal pain among apparently healthy employees. Journal of Occupational Health Psychology, 15(4), 399-408. https://doi.org/10.1037/a0020726
  2. Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of Vocational Behavior, 60(1), 17-39. https://doi.org/10.1006/jvbe.2001.1815
  3. Cho, M. H., Kim, K. S., Lee, S. U., Kim, T. K., Rhu, H. U., Lee, M. Y., et al. (2009). The relationship between musculoskeletal disorder and job stress among immigrant workers. A collection of presented paper at the Korean Society of Occupational & Environmental Medicine, 43 , 540-541.
  4. Cho, S. K., & Jung, H. S. (2006). A study on response of job stress and emotional labor of the sales workers of department store. Korean Journal of Occupational Health Nursing, 15(2), 83-93.
  5. Choi, E. S. (2011). Moderating effect of social support on the relationship between airline tele-communicator's emotional labor and turnover intention. The Journal of Korea Navigation Institute, 15(2), 171-180.
  6. Chu, S. H., Ryou, H. C., Bae, K. J., Song, J. C., Lee, S. J., & Kim, I. A. (2010). Association between emotional labor and symptoms of depression among bankers. Korean Journal of Occupational Environmental Medicine, 22(4), 316-323.
  7. Han, S. G. (2013). Major occupation of emotional laborer. KRIVET Issue Brief, 26. Seoul: Korea Research Institute for Vocational Education & Training.
  8. Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.
  9. Hulsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16(3), 361-389. https://doi.org/10.1037/a0022876
  10. Joung, M. S., & Kim, K. J. (2006). A study on the effect of emotional labor and leader's emotional intelligence on job satisfaction and organizational commitment for nurses. Korean Journal of Hospital Management, 11(4), 1-18.
  11. Jun, H. K., Kim, K. S., & Kim, D. S. (2012). Characteristics and related factors of work-related musculoskeletal patients. A collection of presented paper at the Symposium of Ergonomics Society of Korean, 5, 421-427.
  12. Kim, H. J. (2010). Occupational diseases produced by emotional labor. Hanyang Medical Reviews, 30(4), 284-289. https://doi.org/10.7599/hmr.2010.30.4.284
  13. Kim, I. A., Kim, J. W., Kim, H. R., Kim, H. S., Kim, H. C., Oh, S. S., et al. (2013). Research on the health management strategies for emotional laborer. Ulsan: Korea Occupational Safety & Health Agency.
  14. Kim, I. S. (2009). The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. Journal of Korean Academy of Nursing Administration, 15(4), 515-526.
  15. Kim, J. J. (2012, November). Women's working and health in retail business. Paper presented at the workshop of the Korean Federation of Private Service Workers' Unions, Seoul.
  16. Kim, M. J., & Han, S. Y. (2009). Relationship between emotional labor consequences and employees' coping strategy. Asia Pacific Journal of Tourism Research, 14(3), 225-239. https://doi.org/10.1080/10941660903023929
  17. Kim, S. H., Cho, D. M., Shin, K. A., Kwon, Y. K., Kwon, H. J., Nam, U. G., et al. (2008). Human rights of nonstandard working women on call centers. Seoul: National Human Rights Commission of Korea.
  18. Kim, S. Y., Chang, S. J., Kim, H. R., & Roh, J. H. (2002). A study on the relationship between emotional labor and depressive symptoms among Korean industrial service employees. Korean Journal of Occupational Environmental Medicine, 14(3), 227-235.
  19. Korea Occupational Safety & Health Agency. (2011). Job stress prevention guideline for emotional laborer(KOSHA GUIDE H-34-2011). Ulsan: Author.
  20. Occupational Safety and Health Research Institute. (2013). The using guideline of Korean working conditions survey data. Ulsan: Author.
  21. Park, S. M., Park, O. I., & Moon, H. (2013). The effect of the emotional intelligence on the relationship between emotional labor and turnover intention of the general hospital nurses. Health Society Research, 33(3), 540-564.
  22. Peltonen, M., Lindroos, A. K., & Torgerson, J. S. (2003). Musculoskeletal pain in the obese: A comparison with a general population and long-term changes after conventional and surgical obesity treatment. Pain, 104, 549-557. https://doi.org/10.1016/S0304-3959(03)00091-5
  23. Shin, M. K., & Kang, H. L. (2011). Effects of emotional labor and occupational stress on somatization in nurses. Journal of Korean Academy of Nursing Administration, 17(2), 158-167. https://doi.org/10.11111/jkana.2011.17.2.158
  24. Toker, S., Shirom, A., Shapira, I., Berliner, S., & Melamed, S. (2005). The association between burnout, depression, anxiety, and inflammation biomarkers: C-reactive protein and fibrinogen in men and women. Journal of Occupational Health Psychology, 10(4), 344-362. https://doi.org/10.1037/1076-8998.10.4.344
  25. Volkers, A. C., Westert, G. P., & Schellevis, F. G. (2007). Health disparities by occupation, modified by education: A crosssectional population study. BMC Public Health, 7, 196. https://doi.org/10.1186/1471-2458-7-196
  26. Waersted, M. (2000). Human muscle activity related to non-biomechanical factors in the workplace. European Journal of Applied Physiology, 83, 151-158. https://doi.org/10.1007/s004210000273
  27. Yoo, S. K., Choi, C. K., Song, H. S., & Lee, C. G. (2011). Relationship between occupational stress-Emotional labor and musculoskeletal symptoms and experience of absence or early leave in some civil affairs officials. Korean Journal of Occupational Environmental Medicine, 23(2), 192-202.

Cited by

  1. 간호사의 감정노동, 피로 및 근골격계 통증의 관계 vol.18, pp.1, 2014, https://doi.org/10.5762/kais.2017.18.1.351
  2. 여성 근로자의 감정노동 및 작업장 폭력 피해 경험이 건강결과에 미치는 영향: 2014년 한국근로환경조사를 이용하여 vol.26, pp.3, 2014, https://doi.org/10.5807/kjohn.2017.26.3.184