Journal of Korean Academy of Nursing (대한간호학회지)

Korean Society of Nursing Science (한국간호과학회)
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Nurses' Experience of Incivility in General Hospitals

간호사들이 근무지에서 경험하는 무례함(incivility)에 대한 연구

  • Received : 2013.01.25
  • Accepted : 2013.05.08
  • Published : 2013.08.31
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Abstract

Purpose: This study was done to describe nurses' experience of incivility in hospitals and to consider nurses' work environment. Methods: Data were collected through in-depth interviews and analyzed using Colaizzi' phenomenological analysis methodology. Participants were seven experienced clinical nurses working on a general ward (2 nurses), or in an intensive care unit (2 nurses), emergency room (2 nurses), or operating room (1 nurse). Results: The incivility that nurses experienced was categorized as follows: 'being afflicted as a weak person', 'being treated as less than a professional', 'being overwhelmed by shock and anger', 'experiencing an untenable situation', 'struggling to survive', and 'pursuing professional growth'. Conclusion: Behavior guidelines should be developed to reduce incivility, and incivility cases should be continuously monitored by the nursing department. Also, to handle incivility problems in clinical nursing areas, a reporting and counseling system and education programs are needed.

Keywords

References

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