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http://dx.doi.org/10.4040/jkan.2013.43.4.453

Nurses' Experience of Incivility in General Hospitals  

Kim, Se Young (Department of Nursing, Mokpo National University)
Park, Kwang-Ok (Department of Nursing, Sunchon National University)
Kim, Jong Kyung (Department of Nursing, Dankook University)
Publication Information
Journal of Korean Academy of Nursing / v.43, no.4, 2013 , pp. 453-467 More about this Journal
Abstract
Purpose: This study was done to describe nurses' experience of incivility in hospitals and to consider nurses' work environment. Methods: Data were collected through in-depth interviews and analyzed using Colaizzi' phenomenological analysis methodology. Participants were seven experienced clinical nurses working on a general ward (2 nurses), or in an intensive care unit (2 nurses), emergency room (2 nurses), or operating room (1 nurse). Results: The incivility that nurses experienced was categorized as follows: 'being afflicted as a weak person', 'being treated as less than a professional', 'being overwhelmed by shock and anger', 'experiencing an untenable situation', 'struggling to survive', and 'pursuing professional growth'. Conclusion: Behavior guidelines should be developed to reduce incivility, and incivility cases should be continuously monitored by the nursing department. Also, to handle incivility problems in clinical nursing areas, a reporting and counseling system and education programs are needed.
Keywords
Nurse; Anger; Hospital;
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