Journal of Navigation and Port Research (한국항해항만학회지)

Korean Institute of Navigation and Port Research (한국항해항만학회)
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A study on how to improve tourism competitiveness for the activation of cruise tourism industry - Focusing on the influence of attribute satisfaction on overall satisfaction of cruise tourists by countries -

크루즈관광산업 활성화를 위한 관광경쟁력 제고방안 연구 - 방한 크루즈관광객의 어권별 관광만족도의 차이를 중심으로 -

  • Hong, Jang-Won (Marine Policy Research Division, Korea Maritime Institute) ;
  • Jeong, Byeong-Ok (Tourism Information Department, Korea Tourism Organization)
  • Received : 2013.04.03
  • Accepted : 2013.04.22
  • Published : 2013.04.30
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Abstract

The purpose of this study is to find out how to improve tourism competitiveness of cruise harbours in Korea by analyzing tourism satisfaction level of international cruise visitors to Korea, who are increasing rapidly as Northeast Asian cruise tourism market is growing up. In this study we analyzed the factors of effects on tourism satisfaction level by Chinese visitors, Japanese visitors and English speaking visitors respectively based on the results of "International Cruise Visitor Survey 2012". The results of this study show that the individual satisfaction level of port of calling & tour schedule, immigration procedures, transportation, shopping influenced overall tourism satisfaction level by countries. It implied that those attributes should be reflected hereafter when we establish a marketing strategy for each of cruise cities. This study has a great significance in that those results suggest useful information when we make plans not only for activating cruise harbours but also for cruise tour marketing.

본 연구는 동북아 크루즈관광시장의 성장에 따라 최근 급증하고 있는 국내 기항 크루즈상품 이용자의 관광만족도 분석을 통하여 국내 크루즈항만도시의 관광경쟁력 제고방안을 마련하는데 그 목적이 있다. 이를 위해 본 연구에서는 2012년 크루즈관광객 실태조사 결과를 토대로 방한 크루즈관광객을 중국어권, 일어권, 영어권으로 구분하여 관광만족도에 영향을 미치는 요인을 분석하였다. 연구결과, 각 언어권별로 관광지 일정, 출입국 절차, 교통, 쇼핑 등에서 관광만족도에 차이가 있는 것으로 나타나 향후 크루즈 항만도시별 마케팅 전략 수립에도 이러한 특성의 반영이 필요한 것으로 분석되었다. 본 연구의 결과는 크루즈 관광객 유치증진 및 크루즈항만 활성화를 위한 관광마케팅 전략 수립과 더불어 크루즈관광산업 육성정책 마련에 유용한 정보를 제공한다는 측면에서 큰 의의가 있다.

Keywords

References

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