한국수자원학회논문집 (Journal of Korea Water Resources Association)

  • 제46권4호
  • /
  • Pages.335-343
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  • 2013
  • /
  • 2799-8746(pISSN)
  • /
  • 2799-8754(eISSN)
한국수자원학회 (Korea Water Resources Association)
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다목적 댐주변지역지원사업 고객만족에 미치는 영향 요인 연구

The Study on the Satisfaction Factors of the Support Projects for the Adjacent Residents to Multipurpose Dams

  • 김상문 (한국수자원공사 K-water연구원) ;
  • 이병철 (한국수자원공사 K-water연구원)
  • 투고 : 2012.07.02
  • 심사 : 2012.12.03
  • 발행 : 2013.04.30
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초록

우리 정부는 법률로써 댐 주변지역 지원을 규정 1990년부터 지원사업을 추진하고 있다. 하지만 댐 주변지역 지역주민의 상대적 박탈감은 여전하며, 때로는 댐을 둘러싼 지역적 갈등이 법정 투쟁으로까지 확대되는 경우도 발생한다. 이와 같이 댐과 관련된 지역적 갈등이 끊이지 않는 것에는 다양한 이유가 존재하나, 댐주변지역지원사업이 만족할 만한 역할을 수행하지 못하고 있는 것 또한 주요한 이유 중 하나로 간주되고 있다. 이에 본 연구는 댐주변지역지원사업과 관련한 고객만족 영향요인 및 요인별 영향 정도를 규명하였다. 그 결과 '댐의 사회적 필요성', '지원절차의 합리성', '지원사업의 합목적성'등의 요인이 댐주변지역 고객만족에 유의적인 영향을 미치는 것으로 분석되었다. 그리고 고객만족에 미치는 요인별 영향의 정도에 있어서는 '지원절차의 합리성' 요인이 가장 큰 것으로 나타났으며, 그 다음으로는 '지원사업의 합목적성', '댐의 사회적 필요성' 순으로 분석되었다. 그러나 댐주변지역지원사업을 지역주민이 직접적으로 수혜를 받았는가의 경험 유무는 고객만족과 통계적으로 유의미한 관련이 있다고는 말할 수 없는 것으로 나타났다. 또한 고객만족에 미치는 영향요인의 구성 항목과 고객만족과의 관계분석에 있어서는 '지역간 형평성'이 가장 큰 영향관계를 보였으며, 다음은 '프로젝트 선정', '주민의견 반영', '지역발전', '투명성' 순으로 나타났다. 하지만 '프로젝트 추진 단계의 적절성'의 통계적 유의성은 없는 것으로 분석되었다.

Multi-purpose dams are regarded to contribute to the Korean society not only positive affects but also negative ones. Especially, negative considerations are usually prevailed around multi-purpose dam sites and their vicinities even though the Government adopted "act on dam construction and assistance, etc. to neighborhood area" in 1989 and has supported many various projects since 1990. Nevertheless, many arguments and controversies about effects of multi-purpose dams and support projects to vicinities" have happened so frequently and sometimes brought a suit against government. These situations imply that support projects are not so sufficient to fulfil peoples' expectations. Therefore, this research figured out the key factors that affected residents' satisfaction about multi-purpose dams and support projects. The results of the research are as follows: 1) 'social necessity of dams', 'rationality of the process in supporting project' and 'appropriateness of supporting project', were statistically significant to 'customer satisfaction'; 2) among these factors, 'rationality of the process in supporting project' was the most related to 'customer satisfaction': 3) 'appropriateness of supporting project', 'social necessity of dams' were also revealed as second third factors that relate to the satisfaction.

키워드

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