• Journal of Korea Water Resources Association
• /
• v.46 no.4
• /
• pp.335-343
• /
• 2013

Multi-purpose dams are regarded to contribute to the Korean society not only positive affects but also negative ones. Especially, negative considerations are usually prevailed around multi-purpose dam sites and their vicinities even though the Government adopted "act on dam construction and assistance, etc. to neighborhood area" in 1989 and has supported many various projects since 1990. Nevertheless, many arguments and controversies about effects of multi-purpose dams and support projects to vicinities" have happened so frequently and sometimes brought a suit against government. These situations imply that support projects are not so sufficient to fulfil peoples' expectations. Therefore, this research figured out the key factors that affected residents' satisfaction about multi-purpose dams and support projects. The results of the research are as follows: 1) 'social necessity of dams', 'rationality of the process in supporting project' and 'appropriateness of supporting project', were statistically significant to 'customer satisfaction'; 2) among these factors, 'rationality of the process in supporting project' was the most related to 'customer satisfaction': 3) 'appropriateness of supporting project', 'social necessity of dams' were also revealed as second third factors that relate to the satisfaction.