Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
권호 표지
DOI QR코드

DOI QR Code

The Effect of Job Stress on Burnout and Organizational Commitment

직무스트레스가 소진 및 조직몰입에 미치는 영향

  • Received : 2012.08.20
  • Accepted : 2012.11.08
  • Published : 2012.11.30
Download PDF
⟨ Previous Next ⟩

Abstract

This paper tried to identify the impacts of job stress on burnout and organizational commitment in the casino industry. Prepared questionnaires were distributed to 300 sample employees working in domestic casino, then used for data analysis 283. The results of this study are as follows: Firstly, dissimilarity have a positive effect on emotional exhaustion. Secondly, role conflict and dissimilarity have a positive effect on lack of accomplishment. And role ambiguity have a negative effect on lack of accomplishment. Also role conflict and dissimilarity have a positive effect on depersonalization. And role ambiguity have a negative effect on depersonalization. Thirdly, role ambiguity have a positive effect on affective commitment. But, job stress have not effect on continuance commitment. This study will be able to contribute raising competitiveness of casino corporate and efficiency of human resource management.

본 연구는 카지노기업 종사원의 직무스트레스가 소진 및 조직몰입에 어떠한 영향을 미치는지 검증하고자 실시하였다. 먼저 직무스트레스가 소진에 미치는 영향을 분석한 결과, 직무스트레스 요인 중 이질성만이 정서적 탈진에 유의한 정(+)의 영향을 미치는 것으로 나타났으며 역할모호성과 역할갈등은 정서적 탈진에 유의한 영향을 미치지 않는 것으로 나타났다. 또한 역할모호성은 개인적 성취감 결여에 부(-)의 영향을 미치는 반면 역할갈등과 이질성은 개인적 성취감 결여에 정(+)의 영향을 미치는 것으로 나타났다. 역할모호성은 비인간화에 부(-)의 영향을 미치는 반면 역할갈등과 이질성은 비인간화에 정(+)의 영향을 미치는 것으로 나타났다. 다음으로 직무스트레스가 조직몰입에 미치는 영향을 분석한 결과, 역할모호성은 정서적 몰입에 정(+)의 영향을 미치는 반면, 역할갈등과 이질성은 정서적 몰입에 부(-)의 영향을 미치는 것으로 드러났다. 한편 유지적 몰입에는 유의한 영향을 미치지 않는 것으로 나타났다. 본 연구는 카지노기업의 경쟁력과 인적자원관리의 효율성을 제고하는데 기여할 수 있을 것이다.

Keywords

References

  1. H. J. Koo, B. Y. Kim, "A Study on Casino Employee's Burnout by Demographic Characteristics", Journal of Tourism & Leisure Study, Vol. 21, No. 3, pp.291-313, 2009.
  2. J. W. Koh, C. Lyou, "The Moderating Effect of Organizational Commitment on the Relationship between Job Stress and Organizational Citizenship Behavior among Hotel Employees". Journal of Business Research, Vol. 21, No. 3, pp. 167-190. 2006.
  3. Y. C. Kim, "A Study on Job Stress and Turnout in F&B Service Employee". Kyunggi University Doctoral Dissertation, pp. 27-28, 2001.
  4. P. Y. Kim, C. H. Park, "The Relationship among Role Stress, Burnout, and Job Attitudes of Rontline Employee in th Outbound Travel Agency". Korea Journal of Tourism and Hospitality Research, Vol. 22, No. 4, pp. 63-78, 2008.
  5. Y. J. Kim, H. S. Jung, & H. H. Yoon, "The Influence of Deluxe Hotel Culinary Staff's Roll Stress in Job Satisfaction and Organizational Commitment". Hotel Management Research, Vol. 20, No. 1, p. 32, 2011.
  6. M. J. Kim, H. C. Lim, "The Effect of Job Instability's Perception on Organizational Commitment", Hotel Management Research, Vol. 13, No.2, pp. 55-74, 2004.
  7. M. S. Kim, H. K. Park, & W. S. Choi, "A Study on the Effect Organizational Commitment and Job Satisfaction on the Employee's Stress in the Food Service Industry", Hotel Tourism Research, Vol. 7, No. 1, pp. 7-19, 2005.
  8. H. S. Kim, "A Study on the Relationship of Job Stress, Job Satisfaction, Organizational Commitment and Turnover Intention", Tourism Research, Vol. 19, No. 3, pp. 203-225, 2005.
  9. J. A. Park, "The Effect of Communication and Job Stress on Organizational Commitment in Tourism Industry Employee", Tourism Study, vol. 5, 1995. p. 126, 1995.
  10. J. H. Bae, H. C. Shin, "A Study about Influence on Hotel Cooking Employee's Job Stress with Organizational Commitment", Hotel Management Research, Vol. 13, No. 4, p. 134, 2004.
  11. J. H. Moon, M. Y. Hung, H. Y. Kim, & J. G. Chun, "The Analysis of Relationship about Job Stress, Social Support, Handling Strategy, and Organizational Commitment in Airline Cabin Crew", Hotel Management Research, Vol. 13, No. 4, pp. 133-148, 2004.
  12. M. H. Sung, H. O. Yoon, & H. J. Lee, "A Study about Job Stress, Burnout, and Job Satisfaction of nurses", Journal of Korean Industrial Nursing Academy, Vol. 16, No. 2, pp. 147-157, 2007.
  13. K. H. Cho, H. S. Ko, "Effect of Cabin Attendants' Job Stress on Job Satisfaction and Organizational Commitment and Turnover Intention in the Airline Service", Korea Contents Association, Vol. 10, No. 7, pp. 404-419, 2010. https://doi.org/10.5392/JKCA.2010.10.7.404
  14. Y. M. Jung, "A Study about Effect of Job Stress Factors on Organizational Commitment Donga University Doctoral Dissertation, 1999.
  15. S. D. Cheon, E. Y. Lee, S. G. Lee, & S. B. Lee, "A Study about Influence on Job Stress Factors with Leader-Member Exchange, Job Satisfaction, Organizational Commitment and Intention of Turnover", Korea Journal of Tourism and Hospitality Research, Vol. 20, No. 1, pp. 17-34, 2006.
  16. S. Y. Hwang, T. I. Kwon, "The Effects of Emotional Labor and Job Stress on Burnout in Hotels", Korea Journal of Tourism and Hospitality Research, Vol. 22, No. 3, p. 90, 2008.
  17. N. J. Allen, J. P. Meyer, "Affective, Continuance and Normative Commitment to the Oganization: An Examination of Construct Validity", Journal of Vocational Behavior, Vol. 49, No. 3, pp. 252-276, 1996. https://doi.org/10.1006/jvbe.1996.0043
  18. K. Lee, N. J. Allen, J. P. Meyer, & K. Rhee, "The Three-component Model of Organizational Commitment: An Application to South Korea", Applied Psychology, Vol. 50, No. 4, pp. 596-614, 2001. https://doi.org/10.1111/1464-0597.00075
  19. S. B. Bacharach, P. Bamberger, & S. Conley, "Work-home Conflict among Nurses and Engineers: Mediating the Impact of Role Stress on Burnout and Satisfaction at Work", Journal of Organizational Behavior, Vol. 12, pp. 39-53, 1991. https://doi.org/10.1002/job.4030120104
  20. C. L. Cardes, T. W. Dougherty, "A Review and Integration of Research on Job Burnout", Academy of Management Review, pp. 621-656, 1993.
  21. K. Dann, R. W. Griffin, "Health and Well-being in the Workplace: A Review and Synthesis of the Literature", Journal of Management, Vol. 25, No. 3, pp. 357-384, 1999. https://doi.org/10.1177/014920639902500305
  22. R. T. Fisher, "Role Stress, the type A behavior Pattern, and External Auditor Job Satisfaction and Performance", Behavioral Research in Accounting, Vol. 13, pp. 143-170, 2001. https://doi.org/10.2308/bria.2001.13.1.143
  23. J. R. P. French, W. Rogers, & S. Cobb, "Adjustment as a Person-Environment Fit: G. V. Coelhg Hamburg, J. F. Adams(eds), Coping and Adaption: Interdisciplinary Perception", Basic Books, p. 72. 1974.
  24. B. Gregory, S. Harris, A. Amenakis, & C. Shook, Oganizational Culture and Effectiveness: a Study of Values, Attitudes, and Organizational Outcomes", Journal of Business Research, Vol. 62, No. 7, pp. 673-679, 2008.
  25. S. Glazer, B. Kruse, B. "The Role of Organizational Commitment in Occupational Stress Models", International Journal of Stress Management, Vol. 15, No. 4, pp. 329-344, 2008. https://doi.org/10.1037/a0013135
  26. D. T. Hall, R. Mansfield, "Organizational and Individual Response to External Stress", Administrative Science Quarterly, Vol. 16, pp. 533-547, 1971. https://doi.org/10.2307/2391771
  27. Karatepe, Sokmen, "The Effects of Work Role and Family Role Variable on Psychological and Behavioral Outcomes of Frontline Employees", Tourism Management, Vol. 27, pp. 255-568, 2006. https://doi.org/10.1016/j.tourman.2004.10.001
  28. R. Kreitner, A. Kinicki, A. Organizational Behavior, 3rd ed., Chicago: Irwin, 1995.
  29. J. C. Latack, "Coping with Stress: Measure and Future Directions for Scale Development", Journal of Applied Psychology, Vol. 71, pp. 377-385, 1984.
  30. R. T. Lee, B. E. Ashforth, "A Further Examination of Managerial Burnout: Toward an Integrated Model", Journal of Organizational Behavior, Vol. 14, pp. 3-20, 1993. https://doi.org/10.1002/job.4030140103
  31. R. T. Mowday, L. W. Porter, & R. M. Steers, "Employee-organization Linkage: The Psychology of Commitment, Absenteeism and Turnover", New York: Academic Press, 1982.
  32. C. Maslach, "Burnout: The Cost of Caring", Englewood Cliffs, NJ: Prentice-Hall, 1982.
  33. C. Maslach, W. B. Schaufeli, & M. P. Leither, "Job Burnout." Annual Review of Psychology, Vol. 52, pp. 397-422, 2001. https://doi.org/10.1146/annurev.psych.52.1.397
  34. L. Nikolaou, I. Tsaousis, "Emotional Intelligence in the Workplace: Exploring its Effects on Occupational Stress and Organizational Commitment", The International Journal of Organiizational Analysis, Vol. 10, No. 4, pp. 327-342, 2002. https://doi.org/10.1108/eb028956
  35. D. F. Parker, T. A. Decotiis, "Organizational Determinants of Job Stress", Organizational Behavior and Human Performance, Vol. 32, pp. 161-165, 1983.
  36. E. H. Schein, "Organizational Psychology", 3rd ed., Englewood Cliffs: Prentice-Hall, 1984.
  37. J. Sigh, "Performance Productivity and Quality of Frontline Employees in Service Organizations", Journal of Marketing, Vol. 64, No. 2, pp. 15-34, 2000. https://doi.org/10.1509/jmkg.64.2.15.17998
  38. J. A. Wagner, J. R. Hollenbeck, "Management of Organizational Behavior", Englewood Cliffs: Prentice-Hall, p. 267, 1992.
  39. J. W. Lim, Y. J. Jung, & B. K. Chun, "Job Stressors of Casino Dealer", The Tourism Sciences Society of Korea, Jeju Academy Symposium, Vol. 63, pp. 376-389, 2008.